IVF Couriers LLP Reviews 

62
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their professionalism, efficiency, and exceptional care during delicate processes. Reviewers frequently highlight the staff's kindness, understanding, and highly responsive communication throughout the entire journey. Many customers felt completely at ease and confident, appreciating the seamless coordination with clinics and personalized service provided. The delivery service is consistently described as efficient, quick, and successful, ensuring precious cargo arrived safely. Many people express immense gratitude for the company's dedication and support, highly recommending their services to others.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, care, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting the care and dedication shown in... See more

Response time

Customers consistently note positive experiences with response times, highlighting the team's excellent... See more

Customer service

Reviewers consistently express high satisfaction with customer service, highlighting exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This team are amazing, super professional, organised, quick to reply and organise monitored transfer. I highly recommend them to family and friends for these precious transfers. I was totally at ease... See more

Rated 5 out of 5 stars

I used IVF Couriers to transport frozen eggs from the U.S. to Europe and it went perfectly and thankfully without incident. They were very communicative, and from my first point of outreach, able to c... See more

Rated 5 out of 5 stars

Placing your full trust in a company to handle and transport frozen gamete is obviously both a delicate and difficult process. IVF Couriers surpassed all expectations and delivered a "white glove" le... See more

Rated 5 out of 5 stars

I recommend this wonderful company for having taken care of my shipping with the best care and coordination. They are the best professionals I have contacted so far for this matter. I am very lucky fo... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

62 reviews

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4.8

All reviews

(62)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Everything with IVF Couriers was really smooth. We were moving some embryos from one clinic to another, and they made it so easy. Communication was brilliant, and they let us know when they were leaving and when everything had been delivered. Thanks so much!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m incredibly grateful to IVF Couriers…

I’m incredibly grateful to IVF Couriers for their professionalism, care, and precision throughout this delicate process. The team made me feel supported every step of the way, and the delivery was handled flawlessly. Highly recommended for anyone navigating fertility logistics with peace of mind.

9 September 2025
Unprompted review
IVF Couriers LLP logo

Reply from IVF Couriers LLP

Thank you for your very kind comments, it was our pleasure to help you and we wish you much success with your ongoing IVF journey!

Rated 5 out of 5 stars

I used IVF Couriers to transport frozen eggs

I used IVF Couriers to transport frozen eggs from the U.S. to Europe and it went perfectly and thankfully without incident. They were very communicative, and from my first point of outreach, able to complete the delivery is a short timeframe (first contacted on August 4, delivered on August 29). They also provided me with a document outlining all stages of the trip. Definitely recommend!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, reliable and professional

This team are amazing, super professional, organised, quick to reply and organise monitored transfer. I highly recommend them to family and friends for these precious transfers. I was totally at ease and they worked seamlessly with the clinics. I found they were the best while researching and were recommended to me by a specialist in the clinic. Would definitely go to them again if ever needed. Good luck in your journey!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

5 star services delivered

5 star services delivered. I am very happy to work with IVF couriers and my experience is all positive. They have done all the coordination, scheduling behind the scene and they followed up tirelessly to provide updates. In the whole process, I feel well informed about current progress, what to expect in each step. They are a professional team and reliable. Highly recommended.And thank you IVF couriers team!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would highly recommend this company. They have been so easy to liaise with and have been so efficient. No need to chase or request updates as they keep in touch. Stress and hassle free with a kind, compassionate and personalised service. I felt totally confident in their service.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect shipping coordination and delivery

I recommend this wonderful company for having taken care of my shipping with the best care and coordination. They are the best professionals I have contacted so far for this matter. I am very lucky for having reached them through my clinic. They have been fast contacting both clinics and very kind with me at all times. I feel greatful with all their team for taking care of the most precious shipping for me. Recommend it 100%

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Efficient, straight forward, quick turnaround - very easy to deal with. Stress-free - everything you could ask for during IVF

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently used this company

I recently used this company. And the level of communication and experience was amazing. They always made sure to be in contact and always let me know of what was happening. If you ever need to transport your embryos I would suggest to use this company as they are the best

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Kind

The team at IVF Couriers were professional, and very helpful and pleasant to deal with. I highly recommend them and thank them for their diligent transport of our precious embryos. Thank you again to all the team!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I had a great experience with IVF Couriers. They were extremely easy to deal with, provided regular updates throughout the process, and confirmed the safe delivery of my sample. They were always accessible and quick to respond to any queries. They truly made this journey smooth and stress-free.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with IVF couriers

Excellent experience with IVF couriers. Efficient and professional, communicated well at every point. Realiable, seamless transport of embryos between clinics in London.

29 April 2025
Unprompted review
IVF Couriers LLP logo

Reply from IVF Couriers LLP

Thank you for your comments, it was our pleasure to help organise your special transport!

Rated 5 out of 5 stars

Safe, seamless and trustworthy delivery company

We had a great, seamless and pleasant experience with IVF couriers! The communication was excellent, we were updated at every step in the process. We did not have any concerns or worries throughout the entire process.
We highly recommend this company. It is worth the price.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

100%

I can recommend IVF Couriers without hesitation. We've had quite a tricky case with a delivery from clinic A to clinic C overseas via clinic B. Both clinics A and especially C did not cooperate to the extent that we wished, so that we ended up having to swap C for clinic D. The whole process took more than half a year. Throughout this entire time, IVF Couriers was incredibly trustworthy. When things did not work out, they communicated instantly, transparently and made suggestions how to proceed. They were patient when things took longer to resolve on our side and quick when it came to their duties. We really could not have been and felt in better hands. Yes, their services are expensive, but in hindsight well worth the money given the professionalism that you get in return.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Superb experience

The professionalism and level of communication has been outstanding and everything delivered as expected. The fees are also reasonable and comparable with other providers. Would highly recommend.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Handled with Care, Every Step of the Way

I was in touch with IVFcouriers for several months before finally deciding to transfer my embryos from the US to Cyprus. Throughout this time, the team was incredibly kind, patient, and reassuring. They explained the transportation process in detail as many times as I needed, never pressuring me to commit before I was ready.

What really stood out was that they only charged me once everything was scheduled — a gesture that really built my trust and confidence in their service. During the transport itself, they kept me updated every step of the way, so I always knew exactly where my embryos were on their journey.

I’m truly grateful to the whole team for their fantastic customer service and the care they put into their work. Thank you for making such a delicate process feel safe and supported.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

IVF Couriers is great!

My husband and I are very happy with the services provided by IVF Couriers. We hired them to transport our embryos from São Paulo to Bogotá and they were great! They answered all of our questions in a timely manner, and scheduled with all parties the transport of our embryos. We felt safe about the transportation of the embryos. We highly recommend them!

23 March 2025
Unprompted review
Rated 5 out of 5 stars

The right organization with proper communication.

I chose this organization because right from the start they were professional and clear in their communication.
This did not change throughout the process.
The quote was clear and upfront as were the terms of the agreement. Even though the price was slightly higher than some competitors, their expertise and knowledge made up for that and I found the price fair. The shipment was intercontinental and and they had staff on hand to facilitate communication with all parties in multiple languages which was very beneficial. I doubt I'll ever ship fertilized eggs ever again but if I had to then I'd surely use them again.

6 December 2024
Unprompted review

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