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Ivy Grey Interiors Reviews 

165
•
TrustScore 4.5 out of 5

4.5

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and extremely secure packaging, ensuring that fragile orders arrive safely and promptly for every seasonal home update. Buyers also deeply appreciate the beautiful product quality, consistently noting that decorative faux plants, floral stems, and home accessories look stunning and realistic in their living spaces. Some reviewers were not happy with delivery mishaps, noting occasional damaged items, lost packages, or frustrating communication challenges during the return process. A few other people also felt that certain delivered items did not fully match online photographs, initial descriptions, or their personal expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are of outstanding... See more

Quality

Clients share positive opinions on quality, frequently expressing satisfaction with the outstanding materials... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and careful... See more

Order

Customers had positive experiences with order, highlighting fast delivery and careful packaging. Reviewers... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting swift replies to product queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered multiple crab apple stems after failing to find realistic looking red berry stems anywhere. I can’t believe the quality and the price they’re gorgeous. I’m going for a red traditional Christ... See more

Rated 5 out of 5 stars

Ordered some Autumn gonks, LED ceramic houses & Autumn velvet pumpkins to add to an Autumn mantelpiece. Also ordered some hydrangea stems. All items arrived on time & very well packaged. Delighted w... See more

Rated 5 out of 5 stars

After placing my order, I received my confirmation email and only a few days later my order had arrived! I was very impressed by the speed of the delivery and how well packaged everything was. There... See more

Rated 5 out of 5 stars

Fantastic customer service and quick delivery. My purchases were beautifully packaged and I am so pleased with the quality of my items. They look great in my home. I will happily purchase from Ivy Gre... See more

Company details

  1. Homewares Shop
  2. Christmas Shop
  3. Decoration and Interior Design Store
  4. Home Furniture Shop
  5. Wicker Shop

Written by the company

Nestled in the heart of South Manchester, our small independent family-run company is dedicated to bringing timeless elegance and charm to your home. We pride ourselves on curating beautifully crafted seasonal collections that celebrate the art of home decoration. Specialising in exquisitely realistic faux flowers and floral arrangements, we offer a stunning selection that breathes life into any space. At our company, we believe that every piece tells a story, and we are passionate about helping you create a space that reflects your unique style and personality. Discover the beauty of thoughtfully curated home decorations that transform your living environment into a sanctuary of comfort and style.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(165)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered multiple crab apple stems…

I ordered multiple crab apple stems after failing to find realistic looking red berry stems anywhere. I can’t believe the quality and the price they’re gorgeous. I’m going for a red traditional Christmas theme this year and they’ll look perfect with everything else. Quick delivery and very well packaged what more can you ask for.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality item

Poor quality item. Returned item was delivered and they say it’s not delivered have the evidence was left and now have to go to the bank to start a claim back to get my money back. If I get a refund from ivy then I will change my review. But until then this review stays the same.

9 September 2025
Unprompted review
Ivy Grey Interiors logo

Reply from Ivy Grey Interiors

Hi,

As mentioned in our email exchange, and in the tracking you have provided, your courier has not returned your item to us. Instead of choosing to contact your courier, in which we offered assistance with, you chose to threaten us with a bad review if we didn’t refund your order.

Unfortunately we cannot refund items that are not returned to us, and we would suggest you raise a claim against your courier.

Many thanks,

Rated 2 out of 5 stars

Damaged item and no response

The item I ordered seemed to be good quality and and as described, however it arrived damaged. I emailed customer service for help with this and they have not yet replied in over a week, I don’t usually leave reviews but I had an email asking me to so I thought I would be honest.

16 August 2025
Unprompted review
Ivy Grey Interiors logo

Reply from Ivy Grey Interiors

Hi Molly,

Thank you for your review - please accept my apologies that we were a bit slow in responding, but hope that everything has now been resolved to your satisfaction,

Best wishes,

Rated 5 out of 5 stars

A new favourite

I’ve now made 2 separate orders, both for multiple items and everything has been stunning. Wonderfully packaged and great quality, I wouldn’t hesitate to recommend. This has quickly become my new favourite place to shop for rustic, country style home ware 💕

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality of product

I purchased a few items of artificial fruit / vegetables for a display and these were of very good quality. They were accurately represented on the company's website and their cost was acceptable.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent customer service and communication from Jack!

30 June 2025
Unprompted review
Ivy Grey Interiors logo

Reply from Ivy Grey Interiors

Hi Claire,

I’m sorry to hear you feel this way - we ask that any damages are reported to us in a timely manor in order to allow us to resolve, this is not an uncommon policy amongst online retailers.

As nearly 3 weeks had passed since delivery and receiving any reports of an issue, unfortunately we cannot be held responsible as we cannot ascertain how these items were damaged.

Many thanks,

Jack
Ivy Grey Interiors

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