Thank you for my dress. It’s beautiful. Somehow the first order went missing but I finally got the second order within 2 days. Absolutely love it and the customer services was great.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very efficient and quick service. The dresses weren’t suitable but the return process was easy and my refund was again very quick and I even received a money off voucher for a future order.
Company replied
Easy ordering, but I found the sizing guide baffling. Have returned tlhe top as the material felt scratchy round the neck.
Company replied
Your size charts appear to be way out ! I should have sent the first x 3 jumpers back but missed the return date! Re ordered size lower x 3 and still far too big. Did return and refund was qui... See more
Company replied
Company details
- #168 of 257 best companies in Ladies' clothes shop
Written by the company
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Contact info
12-14 Chase Road, London, NW10 6EZ, London, United Kingdom
- info@izabel.com
- www.izabel.com
4.2
Great
796 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought a large
Brought a large. Label said large.
Went to wear it out of return period and was very snug. Looked on garment label said size 12.
When was a LARGE a 12?
10 April 2026
Unprompted review
Great for a wedding over 70
Lovely dresses kept three
Material dressey, ordered for aweddings.
Quick delivery and good returns policy.
Will buy again.
23 March 2026
Reply from Izabel London
Hi Elizabeth,
Thank you so much for your 5-star review!
It's lovely to hear that you are happy with not only the quality of our dresses but with our delivery and returns policy too.
Thanks for choosing our brand for your event, your support is much appreciated.
We can’t wait to welcome you back for more stylish finds!
Kind Regards,
Izabel London Team
Reply from Izabel London
Hi Christelle,
We are delighted to hear that you are satisfied with our fast delivery.
Looking forward to your next purchase!
Thank you for shopping with Izabel.
Kind Regards,
Izabel London Team
Amazing Clothing As Always
I have been shopping at Izabel London for a few years now. I have to share that the quality and design of their clothes are amazing. Their customer service is also excellent which makes the whole process of buying with them wonderful.
31 March 2026
Unprompted review
Reply from Izabel London
Hi Tina,
We appreciate the time and effort you've taken to leave us a lovely review.
Your support means a lot to us and we are excited to have you back as a customer.
Thank you for choosing our brand.
Kind Regards,
Izabel London Team
Comfy dresses & great style
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses are of good quality & design is unique. The colours are lovely. Comfy dresses. Recommended.
25 January 2026
Unprompted review
Reply from Izabel London
Hello,
Thank you for your kind feedback.
We are pleased to hear that our website is user friendly and that your delivery met your expectations.
We are excited for your next shop, providing you with good quality items with unique designs!
Thank you for shopping with us.
Kind Regards,
Izabel London Team
Would reccomend this company 100%
Would reccomend this company 100%. I have the best experience ever. The clothes are beautiful and well made. There customer service is above and beyond.
20 March 2026
Unprompted review
Reply from Izabel London
Hi Gill,
Thank you for your lovely feedback.
We are glad to hear that you are happy with our customer care team and the quality of our clothing. We appreciate your support and value customers like you!
Looking forward to welcoming you back soon.
Kind Regards,
Izabel London Team
Excellent service
Excellent service. Fast delivery and easy returns system. Good quality.
19 February 2026
Reply from Izabel London
Hi JH,
Thank you for your amazing review, we appreciate your support and kind words.
Our team are committed to working to the best of their abilities for valued customers like you!
Thank you for shopping with us, we can't wait to welcome you back for more quality and stylish finds.
Kind Regards,
Izabel London Team
Not received my refund
I ordered two identical dresses. I returned the two dresses using their requested service and have proof of postage. The company received them 6th February 2026 according to Royal Mail proof of delivery, I have proof of postage and the weight of the product, and proof of delivery. I still have not received a refund as they are taking it up with Royal Mail. This is against the Consumer Contracts Regulations 2013, you are required to issue a refund within 14 days of receiving the goods.
6 February 2026
Unprompted review
Reply from Izabel London
Hi EcK,
Thank you for your feedback and we are sorry to hear that you encountered issues whilst returning your items.
This is not the customer service that our brand aims to provide. Our team are committed to resolving your query and providing the best possible service that you deserve.
After checking our records, we can confirm that a full refund has been issued to the original method of payment. Kindly note that your return was held with Royal Mail and we were in contact with them to receive an update on the location of your parcel. The courier finally provided correspondence, and we were able to release your funds.
We apologise for any inconvenience caused on this occasion and understand the frustration waiting for a refund to be processed.
We hope that your next experience with us is a positive one.
Kind Regards,
Izabel London Team
Poor customer service
Jacket came damaged.I paid for second day delivery, came 3 days after being lost in tranzit. When sent it back for return I have asked they will regund my delivery as they did not do what they said they will. Refused :( Will probably never buy from them again!
21 November 2025
Reply from Izabel London
Hi Oana,
Thank you for your feedback.
We are sorry to hear about your negative shopping experience and sincerely apologise for this. Our team strive to provide the best possible service for customers.
We have reviewed your case and can see that your shipping charge was indeed missed out from your refund. We would very much like to assist you and resolve your query as quickly as possible.
Unfortunately, we haven’t received any emails from you at our customer service address. Please reach out to us at info@izabel.com and forward any contact that you have from us so that our team can investigate your query.
We appreciate you bringing this to our attention and can ensure that your feedback will be taken on board for reviewal.
We look forward to hearing from you soon via email.
Kind Regards,
Izabel London Team
The clothes are lovely
The clothes are lovely from this company. I always feel comfortable.
The clothes have a little more room than normal which I think is ideal for comfort so you could go down a size to try. I did this but found that the button up dress was way too small for my bust and the size up is a bit on the big side not on the bust but the rest of the fit, so it is a bit like pot luck if they fit.I suggest you try your normal size first with perhaps a smaller size ordered for comparison.
Having said this I still like the clothes/company so will buy from them again.
23 January 2026
Reply from Izabel London
Hi Kay,
We are sorry to hear that your item did not meet your expectations.
To make your purchase easier we advise that you review our size guide. You may find this beneath the size options to help you decide which size category is suitable for you.
So that we may review this item and assist you adequately, we request that you reach out to our customer service team via email: info@izabel.com. Also, don't forget to include the item that you have kindly mentioned in your review. A member of our quality control team will be able to review the measurements in detail.
We appreciate your review and value customers such as yourself.
We are grateful to hear that you will be shopping with us again and cannot wait to see you back.
Kind Regards,
Izabel London Team
Lovely dress
Lovely dress, good quality, true to size, would recommend.
Delivery was done incorrectly, customer care services had to redirect the goods.
23 January 2026
Reply from Izabel London
Hi Ewa,
Thank you for your lovely review.
We are sorry to hear that your delivery did not go as planned however, we are delighted that our team were on hand to assist you.
We are grateful to hear that you are happy with the quality of our items.
We sincerely appreciate your support as a valued customer. Hoping to see you shopping with us again soon.
Kind Regards,
Izabel London Team
Happy purchase
Delivery in two days, amazing. Lovely warm fluffy cardigans. Like the colours and true to size
22 January 2026
Reply from Izabel London
Hi Maureen,
Thank you for your 5-star review!
We are so glad that our service and products met your expectations. We appreciate your kind words and the effort taken to leave us a positive review.
Thank you for shopping with us and we can't wait to welcome you back!
Kind Regards,
Izabel London Team
Excellent customer service
Excellent customer service and good quality clothing.
14 January 2026
Unprompted review
Reply from Izabel London
Hi Linda,
Thank you so much for your positive feedback.
We are pleased to hear that our customer service was excellent and that you were satisfied with the quality of our clothing.
We appreciate your kindness and we look forward to your next shopping experience with us.
Kind Regards,
Izabel London Team
Happy Customer-Happy Days
This is my second- third time buying from Izabel London
The clothes are of very good quality. I made a mistake by ordering the wrong size with my second order. I sent an email and asked for help to cancel the order as it was yet to be processed. The customer service person was very kind and got it sorted out straightaway. I was able to order the right size which I just received. Very beautiful dress.
I am very pleased customer
6 January 2026
Unprompted review
Reply from Izabel London
Hi Lorna,
Thank you so much for your kind feedback.
We’re delighted to hear that you’re happy with the quality of our clothing and that our customer service team was able to assist you promptly.
We truly appreciate your continued support and look forward to welcoming you back soon.
Kind Regards,
Izabel Care Team
Your dress did not have a belt as…
Your dress did not have a belt as advertised, I find that very deceitful and untrustworthy of you
22 December 2025
Reply from Izabel London
Hi Miss S Mahlangu ,
Thank you for your feedback and we sincerely apologize for any inconvenience this has caused.
We have replied to your email regarding the issue, but unfortunately, we have not received a response from you. We are committed to ensuring your satisfaction and would like to assist you in any way we can.
Please contact us at info@izabel.com so we can help resolve this and we’d appreciate the opportunity to make things right for you.
Kind regards,
Izabel Team
Reply from Izabel London
Hi Mel,
Thank you so much for your lovely review.
We're glad to hear that your order arrived fabulously and that the packaging made a great impression.
We truly appreciate your kind words, and we're thrilled we could deliver an experience you enjoyed.
Kind Regards,
Izabel London Team
Reply from Izabel London
Hi Hazel,
Thank you so much for the 5-stars review!
We’re delighted to hear that you enjoyed the speed and efficiency of our service.
It means a lot to us, and if there’s anything more we can do for you, we’re always here and happy to help.
Kind Regards,
Izabel London Team
Unfortunately had to return the item as…
Unfortunately had to return the item as too big.
The coat was well made and so warm so will have to look again.
21 November 2025
Reply from Izabel London
Hi Sam,
Thank you so much for your lovely review.
We’re glad to hear that you've found the coat well-made and wonderfully warm, even though the size wasn’t quite right this time.
However, we'd love to help find a size or style that fits you perfectly, so please feel free to browse again and if you ever need any assistance, we’re always here for you.
Kind Regards,
Izabel London Team
My last review was to the wrong…
My last review was to the wrong company, therefore please remove the review I placed for Izabel London
27 October 2025
Unprompted review
Brilliant product ordered 2 for sizing…
Brilliant product ordered 2 for sizing and the return process and refund was great
23 October 2025
Reply from Izabel London
Hi Dave,
Thank you so much for your wonderful review!
We’re thrilled to hear that you loved the product and that the return and refund process was smooth for you.
Your kind words mean a lot to us, and we look forward to welcoming you back soon.
Kind Regards,
Izabel London Care Team
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