J Sainsbury Reviews 

Sainsburys profiteering yet again.can now only get 25%off on bottle of wine over £6.not worth doing it now will just get what I need now on my normal £5 bottle .also carling up £2 per case.big rise .rip off sainsburys.

I visited Sainsbury’s in Flint today. I wanted to buy face cream which was £12.50 but if you had a Nectar card it was £6.50. Anne, a member of staff, very kindly set up a nectar card for me there and then, therefore saving me £6.

Just lost themselves a customer. Sainsburys Watchmoor Park Forcing mobile app scan QR code on us to use the shopping scanners. Walked out and went to Tesco. A word of warning, Morrisons tried to force mobile apps and went back to their old scheme because they lost so many customers!

visited Sainsbury's in Camden Town yesterday. The last time I was there I bought, what I thought were nectar deals and was surprised that the check out prices were so high. But I thought maybe I'd made a mistake. Yesterday I made proper notes of items. I discovered at the Check out that whilst prices said 'reduced' on shelf if bought with a nectar card, it wasn't true at all. Even when I questioned it, the shop staff actually said I needed to remove a sticker that said reduced and look below! I now believe the whole nectar thing is a total rip off (at least in Camden) where the supermarket is making up prices. I won't be shopping there again. Also can't even email Sainsbury's these days. Rubbish service.

This company are farcical.
There selly oak store in Birmingham UK is a terrible, terrible store to use.
Not for the first time, I had my trolley with my item's to pay for, went to manned checkouts on 10th July 23 mid morning to find a customer queue and only one manned checkout open. So I just left my trolley near checkouts and left this store. They will need a staff member to put trolley contents back on shelves but they can't put sufficient staff on manned checkouts to serve me!
And no to smart checkouts so called, these smart checkouts are more dumb than smart, seems the same for Sainsbury's management... Rather dumb in my opinion.

Sainsburys is my favourite supermarket and I have shopped there for many years. I've never had to complain before. I called the customer care team and unfortunately the guy was astonishingly unhelpful and did not resolve my issue. I asked if I could log a complaint and he said no. I asked if I could speak to a manager he said no. He did not listen and talked over me repeatedly. I called back and the 2nd rep was ok but I did not feel he had actually logged my complaint. I called 3rd time and a manager gave me his name took my complaint down carefully and provided me with a reference. He said someone would call or leave a voice mail. What was the problem with the 1st customer services rep. It really ruined a few hours of my day.

The lady behind the Kiosk at Dawlish Sainsbury was extremely helpful and polite.
Very impressed.
Not sure of name, but receipt shows:
C244 #8569 S2196 R103

In Sainsbury's Supermarkets, I have often found that the shelf prices, that is the prices of goods labelled on the shelves from where you collect items from in the store, several of these "prices" are not the same as which you are charged at the tills, which are often higher.

Placed my weekly online order. Time slot missed and no email or telephone call received.

Called their NON UK based call center and told after a long wait that they have issued and will get it later afternoon after the UK food stores will be closed.

Also with the call center you have to input your order number and tell them your post code.. You then have to repeat it again once you speak to them.

Before I eventually Got to Speak with the Duty Manager, I was lied to by the Member of Staff on Duty in Customer Services two-fold, Firstly I was told the Person I wanted to bring the matter to the Duty manager about by being told as if The Customer Services Staff’s Opinion about the Matter was of any Importance for me to Be Dealing with the Duty Manager including The Staff’s Blatantly Lying that such a Person Worked in that Branch and then after another Staff Member of that Store had Made it Perfectly Clear there was always a Duty Manager Present in Store at all Times, he Lied by telling Me No Duty Manager was in the Store. Then I was asked by the Supervisor of Self Service Tills why I wanted to See the Manager (it had nothing to do with him, and was None of His Business), I had Asked Jim Exceedingly Politely for his Assistance in Knowing Where I Could Find the Duty Manager, especially so as the person who was at Customer Services Desk had just Blatantly Lied to Me!
I Decided to walk Away from the Ignorant Staff, to Avoid becoming any more Irate due to Being Treated so Badly! I found a Very helpful Chap who was pushing a Cafe of Supplies to Refill Shelves in Store, if He Knew where the Duty Manager was, he Looked about a pointed me to an Isle with a Very Tall Strong Burley Looking Man was attending some Shelves, I approached and Asked if he wa the Duty Manager (later I asked for His Name and was told it was Raj).
I Explained from the Beginning once again, as to how a Supervisor Named “Shira” had been both Rude in her manner and Actions on the Behalf of Sainsbury’s Superstores, a young Lass at 1413 that day had Asked her if they would Report that White Seedless Grapes I had bought the Previous Night Reduced by 46p to £1.84 from £2.30 with a Best Before Date of 25th of June were Actually Rotting , that I Could not see this when I purchased them, and only Found Out When I opened the Pack and had started to eat them, during this 2 absolutely disgusting Greyish Grapes Fell out from the midst of the Bunch into the Plastic Tray/Pack I Bought them in! Shira had look with barely a fleeting glance and responding to the Young Lass with only a Sideways Nodding of her Head, in the Negative, I seeing this Asked of Shira if she was Sure as I didn’t Believe Sainsbury’s would want their Reputation to be of Selling Seedless White Grapes in date that were Actually Rotting, Shira simply Nodded Vertically without a Word Indicating She was Sure that nothing would be Done Nor Did She Care, I said Fine I will be making a Formal Complaint as I far From agreed with her Conduct or Perspective as a to Sainsbury’s Good Name ( I have Shopped at 1 Cambridge Heath Road, Since mid-80s and Never Seen the Staff Represent Sainsbury’s Superstores this way!
I went on to Explain to Raj (Duty Manager the Night of 21st June 2023) as to how the Customer Services Desk Staff had Acted, with Great Detail! Then I went on To Explain how the Self Service Tills Supervisor had Responded to my Request for the Duty Manager’s Whereabouts, Raj at this point Confirmed my Perspective of Sainsbury’s Superstores, as they had never Before in his Experience Deliberately Sold Rotting Food of Any Description, and that he wasn’t just saying this Because of himself be the Duty Manager, but as Someone Akin to Myself who had Always Shopped at Sainsbury’s Superstores and Never Known the Likes of this to have Occurred, I have Never had this happen in all the Years i.have been Shopping at any of Sainsbury’s Stores, so Could Fully Appreciate his Comments!
Raj (Duty Manager) said he would deal with this Matter and be bringing it to the Attention of the Day Manager, which I thought meant he was taking it Seriously, however as a Female Store Staff Member was walking up the Isle Contrary to his Response to my Mention Shira’s Name made out to her as though he had Never Heard of Shira Before as he asked do you know anyone called Shira (exactly the way the Customer Services Desk Staff had done) I pointed out to Raj (Night Duty Manager) that he had only moments ago Acknowledged Knowing of Shira and Asked why he was now Pretending not to Have Even Heard of Her, he made out that I had Misunderstood Him!
When he said he was going to deal with this Matter making Sure the Day Duty Manager Knew about all that had Occurred, he Said some Rather Foolish things as to how he would find out who had been on Duty at the Customer Services Desk, and also who was on Duty at the Self Service Tills as Supervisor! I am well as aware of Sainsbury’s Procedures to help discourage Staff From Helping themselves and People they Know from Ripping Sainsbury’s Off, by Use of the Electronic ID System Registration of who is on what Electronic Tills at what time do and Recording the Correct Figures for both Sales and Refunds!

Shocking customer services I didn't know that you can only complain so many times then you can only take the produce back to a store With Receipt!
It's a joke

A friend and I ordered a meal in Sainsbury's Hereford. Egg, ham and chips - lasagne. After half an hour we asked where our meals were. We were told it wouldn't be long as as the cafe was very busy. It was 3pm and the cafe was empty! The food arrived 10 mins later- lasagne with a few salad leaves and the other where the chips had obviously been reheated in a microwave. Couldn't eat them - lasagne was almost cold. No staff around to complain to.

Huddersfield shore head yesterday 2 June , im slightly deaf and the check out gentleman got really angry as I miss heard him , I thought he said £18,40, and had to ask him again what he had said , this time I heard £13.40. , that was more my budget!! , to which the gentleman replied don’t you understand English , I speak good English he said , both me and my wife looked at each other in disbelief, how rude he was !!! Was going to complain but there was nobody at customer services,

Ordered 2cases of wine for delivery as usual 4 days later.Order was cancelled because I had to give 7 day’s notice for delivery as I was told when I spoke to their call centre .A “bulk” order of more than 10 items need one week! How are we supposed to know this?
During this call the order was reinstated for delivery 1 week later.This order was cancelled and when I spoke to the call centre I was told that I had not filled in a “bulk order form?”
During this call I completed this form.
The delivery was cancelled again!
Bye bye Sainsbury and hello Majestic!

Sainsburys magazine. Paid my £26 magazine never arrived. Told I would only get part refund. Awful customer care. Very poor. Do not subscribe to this magazine!!

Wandsworth Road store. 20.05.23 23:00
I have been a loyal customer of Sainsbury's for nearly 30 years. I have always enjoyed shopping at the various stores and interacting with the friendly staff.
Unfortunately, in my experience, this has changed.
Two times in the last three months I have left the store after I disagree with a procedure or something else with a member of staff and then 2 or 3 others join in, gossiping amongst themselves and even shouting over at me from other tills. On the last occasion one of the managers was so rude that when I told him I was going to complain he refused to give me his name and walked off.
After my last experience I waited to speak to one of the senior store managers and explained that I have a disability, albeit one that isn't visible. That being shouted at and confronted by more than 1 member of staff is intimidating and triggering and likely to result in a hostile reaction. He apologised and said to phone in with my complaint. I did so and was told that staff should be more aware and certainly shouldn't be grouping together against you. That staff, one in particular, would receive training. I'm not sure if that has happened, but that same member of staff came over to join in again. My disability means that I struggle with going out at the best of times. Experiences such as this shouldn't happen. I'm hoping that someone from the store contacts me so I can avoid this happening to me again.

I will give Sainsbury this. They are convenient. I visit the main one in Poole regularly because it's on my way to work and that allows me to get in there at 7am when it opens. Avoiding crowds later in the day. Trouble is you seem to be an inconvenience if you do that. Staff are all shelf filling, so you feel like you're getting in the way. Only rarely do they say good morning. Because they're all shelf filling there's never a manned till. So you have to use self service. And the machines when they've just come on will often just freeze and not do anything. Tell the staff this and they say in an apathetic tone 'oh they're really slow first thing in the morning.' Well thanks for caring. If I encountered a problem where I work I would tell the customer what I was going to do to get it fixed. And I would make it so. In fact the other week I heard two staff talking about how people come in to look at the machines and fix them. Go away. And nothing gets done.
On this particular occasion I was using a self service till, because of course there was no manned one and no staff in sight. When I put my bank card in to pay absolutely nothing would happen. It said someone is coming to help you. Nobody did. I saw one member of staff walk past nearby clearly totally oblivious. After four tries with my card getting the same message to no avail for four mins I moved to the next till and did it there and it worked fine. I have filled in umpteen customer feedback forms about this issue. I have written to their complaints department twice. But nothing ever changes.
So they're ok to shop with, if you don't do it first thing. But don't waste your time on customer service feedback. Because it's clearly ignored. And if you do go in later in the day you will find the second lot of self service tills are more often than not closed. So what's the point in having them?

Absolute shambolic stores!

This retailer is beyond a joke now. Holding people hostage at self checkouts if you don’t have a receipt.

Criminalising before you even pass the last point of checkout being where the tobacco sales are and not only that, before you even leave the store!

Highly not recommended. I will be staying away from Sainsbury’s completely and advising everyone I know to do the same and to pass the message onto others.

End of the day I just walked out through the barriers as I had paid and was not being held back as some sort of criminal.

Ridiculous implementation! Criminal company as a whole!

My local Sainsbury’s has the Uber eats notifications sound on loud all the time. It is a maddening sound. I cannot go in there when this torturous noise is constantly on.

Why vacumm pack the chilled mince?? It has totally ruined it instead of being nice pieces of mince it now comes out the pack like mush & cooks down to watery thin mince that doesn't taste the same anymore. Surely there must be a better way to package it. I for one will not buy it again I would rather pay more elsewhere.