Jackson's Art Supplies Reviews 10,048

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items, often highlighting the wide selection available. Many people appreciate the efficient delivery service, noting that orders arrive quickly and are always well-packaged, ensuring items are in perfect condition. The ordering process is frequently described as easy and straightforward, and the overall service receives high marks for being dependable and helpful. However, some customers were not happy with delivery times, especially when paying for express or next-day delivery, finding that parcels sometimes arrived later than expected. A few other people also felt that the packaging, while generally good, occasionally led to damaged items due to insufficient protection for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and wide... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, including... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to tr... See more

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jackson’s are great!

Jackson’s are great!
The products are first class, the points you accumulate build up and give you a nice discount! Their service is always reliable and packaging is all recyclable.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm a repeat customer for a reason

I'm a repeat customer for a reason, superb service from start to finish and the attention to detail with packaging the order is second to none. Thank you all at Jacksons Art 👍

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable Art Supplies Retailer

I have been using Jackson's for a few years now. Their products and quick delivery are second to none. There is no other art supplies retailer that I have used that dispatches and delivers items as quickly as Jackson's. Items are always packed carefully and they use eco friendly packaging. Highly recommend!

27 March 2026
Unprompted review
Rated 2 out of 5 stars

Still waiting for order to arrive at…

Still waiting for order to arrive at click and collect shop
I have chased and been told I will get an email when it arrives but no one can give me details of when that’s likely to be . Now 9 days and still waiting.

Many thanks for a speedy response to my review , very helpful and thank you for looking into and resolving my missing order

26 March 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are very sorry to hear about the delay with your Shop Collection order. This is not the experience we aim to provide.

Our Customer Service team are reaching out to resolve this for you and will arrange a suitable solution, whether that is a replacement or a refund.

We also apologise that the shop did not escalate this sooner once it went beyond the expected timeframe.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Really great service.

Really great service.
Trying out the drawing oils at the moment, Seem like lovely quality. Can always rely on Jacksons selling high quality artist materials
Really fast delivery, and parcels come well packed.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered on line

I ordered on line
Items arrived as stated packed well especially as I had ordered a single sheet of paper and some pencils.
Brilliant service and I like the reward point scheme too.
Buying Art materials is always a treat and the service made it easy and enjoyable.
Well done it’s great to get things packaged well and on time and no issues. Thank you :-)

18 March 2026
Unprompted review
Rated 2 out of 5 stars

Jackson’s tracedown papejr

On this occasion I thought I was buying something similar to Frisk tracedown paper,for my 8 year old grandson.However on receipt found the paper so messy to the touch that we have binned it straight away.

25 March 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry to hear that the paper was not as expected.

Different brands can vary in surface and finish, and we understand this may not have been suitable for your needs on this occasion.

Our Customer Service Team would be very happy to help with advice or a suitable alternative if you get in touch.

https://www.jacksonsart.com/contact-us

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Usual good service from Jacksons

Usual good service from Jacksons. Dispatched fairly quickly (though this can vary) but always well packed so materials don't arrive broken or damaged unlike some other sellers.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Jackson's are always my go-to art…

Jackson's are always my go-to art suppliers. They have a very good selection of art supplies which are very well wrapped, arrive quickly and so far in my experience, undamaged. Also, their prices are very competitive. As in the past, I would recommend them to friends and family.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Paid for next day delivery but it didn’t arrive

The materials were good quality, but paid for next day delivery as I needed the supplies for an urgent project. They didn’t turn up until 3 days after original delivery date. I understand it was an issue with the courier, but I was disappointed by the support offered when contacting Jacksons about the delay. Probably won’t use them again as I often have to work on projects at quite short notice, so I can’t risk it again.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellentve printmaking supplies

I have been ordering my printmaking and art supplies regularly from Jackson's Art for over 3 years now. They are consistently great with their speedy dispatch times, excellent packaging (very important when buying many large sheets of quality paper) and customer service too. Products arrive in good condition and the range of items available is excellent too. Prices are generally very competitive, especially when ordering from their regular specialty sales. They have bought out a couple of smaller suppliers recently which I was initially concerned about but this doesn't appear to have affected their prices or processes. My only slight disappointment is that they have not had the T.N. Lawrence, green durathene rollers in stock for a very long time. I'm a very satisfied customer otherwise though.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My materials arrived in good time and well wrapped, bearing in mind their delicate nature. I will be ordering from Jackson's again soon.

19 March 2026
Unprompted review

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