JacquieLawson.com Reviews 

I received a online card from Jacquie Lawson. To access it, I had to go to the website find "Pick up card" and then enter a security code. That is completely ridiculous. When I send a card, I don't want the recipient to have to go through a scavenger hunt through a huge amount of advertising to find "Pick up card" and then have to enter a security code. There is no way to contact this company which is why I am entering my complaint here. I just deleted my auto renewal. No more Jacquie Lawson for me.

I have been a member of Jacquie Lawson for many years and paid $40 for membership not due to expire until Jan 2027. Now, I cannot log in - not even to change my password. You can never speak to a human being, just some robot referring you to their ubiquitous website. I have no option to cancel - too bad, because I loved the cards. I expected better of a UK company - aren't I naive!

My experience with this company is atrocious. Getting in touch is impossible. I love the e cards but not worth the hassle of very poor customer service.

I was unable to open the card received. Both myself and the sender emailed to complain, but they did not reply to either. No phone number to complain neither,, so avoid.

This company should be stopped helping themselves to peoples money. They have now taken £24 supposably for a yearly subscription, when their subscription is now £27 its just legalised theft and i have now advised my bank not to let them have another penny.
I have tried to contact this company so many times but no one gets back to you. I had the same fight last year and thought i had stopped them from taking money from my account but it still continues.
I don't know if Jacquie Lawson is around anymore, and her company is run by others but really they need to sit up and smell the coffee because they won't have anyone signing up with them if they continue running their business the way they are, and taking money as they feel like it.
If Jacquie Lawson sees this post please feel free to come back to me, but I won't hold my breath

Do not sign up for this service! I paid a one year subscription 14 November 2025. When I attempted to send a card, the website said I had no membership. I have submitted multiple requests to customer service. They reply with the same information every time - requesting lengthy details about my account and the cards I sent when I initially subscribed. Then they say I do have a paid account and to follow steps in FAQ. I am able to log into the website but the website still says I do not have a paid account. It's a vicious cycle!

Apparently my $6 a month was set to auto renew. Thy charged my credit card $6 the next month and sent an email that I was on auto renewal. I logged in and said my membership had expired and there is no option to turn off auto renewal.

They have no telephone support. I used email, Facebook and Instagram to try and contact them. Only silence.
Company is total scam.

Renewed membership November 2025 after about 15 years of using an easy to access and user friendly site.
Since then I have to renew password every time I need to log on, sometimes my unchanged email address is not recognised, so logging on is a struggle every time. Furthermore, on the app I cannot find a way of accessing my address book and when checking my card history the list is incomplete. Apparently no Christmas cards have been viewed, which is definitely not true, though it means I cannot see which people really have not viewed their card.
Sadly I seem to have wasted my money on 2 more years worth of membership.
Customer service is non existent, always being directed to FAQ, which are not relevant to my problems.

Watch out for the auto renewal that is not clearly flagged.

I have used Jacquie Lawson in the past and it was always good, but then I paid in December 2025 a subscription for one month, which was £5. I have not been able to send a single card, as it just kept saying “ Your membership has expired “ . Today I looked at my bank statement, and they have taken another £5 which I had not authorised. This is just a big scam. I can’t get into my account to cancel any subscription, as according to them, it has expired. I have contacted my bank not to let them have any more money.

I used this company for one month at Christmas 2024 and had a great experience.
However, I used them again this December and they have taken money from my account for a membership which I did not sign up for.
I have contacted them but they have not replied. Upon looking at their account on Facebook it seems this is a regular occurance. I will not be using again. Avoid!

I did my best to join; I selected the 1 year auto renewal. I paid via Master Card. When it got to step 3, after I had selected a birthday card I wanted to send, I could go no further. It indicated some inf it required from the MC was missing, but I could find NO ROUTE to comply with what was missing. Turn out, I wasted more than an hour trying to sign up... but couldn't. Hope others have better luck than me.

The 2025 advent calendar was a waste of money, boring, nothing new, not even a present or Santa fly-by on Christmas. There were no new games and solitaire was one! Most of the challenges were to decorate things, the most boring activity for me. The village added a new house and they were then added to a shelf in your dwelling, too small to make an impact and repetitive. Speaking of which, the music. This was so uninspired they couldn’t even change the color of the pet dog. I will not be participating again or sending them to family and friends.

The website has hideous problems delivering the greeting cards and there is ZERO customer support when it is Christmas Eve and your cards will not send.

A service like this is great when it works as advertised, but I have had regular problems sending cards on major holidays, and THERE IS NO CUSTOMER SERVICE WHEN IT IS CHRISTMAS EVE AND THE SITE IS MALFUNCTIONING.

Sometimes the cards get delivered. Sometimes the cards get delivered, but the message is an unreadable, garbled mess. And then SOMETIMES the cards don't get delivered at all.

If you ask for help, there is no one who responds. I have technical issues this Christmas and their help desk didn't respond until January 6th. And don't even THINK OF ASKING FOR A REFUND FOR SERVICES THAT WERE PAID FOR BUT NOT DELIVERED.

Very Bad Experience. Not recommended.

I have been a happy Jacquie Lawson customer for over 20 years, and have been purchasing the Advent calendar for over 6. This year's calendar was very disappointing both in graphics quality and content. I did some searching and it appears she retired and sold her company to a subsidiary of American Greetings. I wish her a happy retirement but this should also make her sad to see the damage to her reputation. Just a small example of the decline in the Advent calendar is the repetition of previous year's music, faded graphics, and a boring cottage with no daily updates to games, presents, or events. I actually just reloaded a previous year's calendar to have the broad variety of games to use throughout this next year. So sad.

I have used these e cards before and wanted to send some Christmas Cards and New Year greetings. I signed up for two years and received confirmation that the fee had been received and I was now set up to send cards. BUT although I can log on and am greeted by name, the system still invites me to join and pay. So far I have received one useless response refering me to the FAQ page which is no help at all. I am now asking for a refund as it is too late to send cards for Christmas. So far no response. As another person has found, RUBBISH customer service. I wish I hadn't signed up.

My sister gifted me an advent calendar for Christmas. I was originally able to use the app, however, after a few days it was not longer working. I tried every suggestion available on the website with no success. I emailed the help center and explained my situation, told them what I had already tried. It took several days to get a response and the response directed me to look at the questions and answers on their website. I replied informing them again that I had done that. Several days later they replied and gave me a new code, I was able to login again for about a day and then I again had no access. I once again emailed them explained everything and another several days went by and they replied with same code and instructions that I already tried. I replied informing them again what they were instructing me to do was not working. At this point due to the back and forth and the long wait time for reply’s Christmas was over and I never gained access. I asked them to please refund my sister since I was unable to use the gift. They replied to me several days later directing me to have her email for a refund because it would be easier for them, they also re suggested to us the Q and A section on their website. My sister has been gifting this to me for several years and I have always really enjoyed it, not being able to access it was disappointing and the way it was handled by the company was completely unhelpful and very frustrating.

I bought a 1 year subscription and everything was fine, but didn't want to renew, so unselected their default of automatic renewal. On the anniversary I received a email from them saying they had charged my credit card for another year. I logged on and the automatic renewal box has been checked again, which I didn't do. Tried emailing and I sent a message via their contact web page. I'm still waiting for a reply.
BTW, The FYI page says they will inform you prior to renewing, but I never got anything.

Warning, do not subscribe to Jacqui Lawson.
I contacted them to resolve a problem with their Advent Calendar, and was put through to a help line based in Cyprus called 'Expert Squad' who did not resolve the problem, but have now charged me £22 per month subscription. Needless to say, I have now cancelled this.
Do not purchase anything from Jacqui Lawson they are a bunch of money grabbing crooks.

Maybe I'm living on a different planet but I have found these cards delightful heartwarming and sophisticated. I haven't used the site for seven years and it was easy to renew and use. Very clever cards indeed. Fully deserve five stars.