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James James was launched in West Kirby 50 years ago and as the Wirral’s first kitchen design studio boasts a wealth of experience designing and installing beautiful modern and traditional kitchens for clients across the Wirral, Cheshire, Liverpool and beyond. Our hand picked team of talented designers combine skill sets from the fields of architecture, interior design and project management to ensure a truly bespoke design service and meticulously planned installation from conception to completion.
19-21 Grange Road, CH48 4DY, West Kirby, United Kingdom
I'm delighted with my new kitchen which was inspired by a display in the James James showroom. Steve and Elaine provided great support throughout the process and the fitters Steve and Mike did an excellent job. The glass splashbacks look amazing! The result is a lovely modern kitchen which not only works well practically but looks great. Many thanks to the James James team.
The process of purchasing my new kitchen from James James started off very well indeed, to the extent that I complemented them on their pre sales service. It is not to say that I don’t like my kitchen, I do. I have marked them down as a result of the experience that I had to go through with regards to a snag. Quite simply I specified a kitchen where no carcass should show- being dark green doors against oak carcass however the carcass did show on a particular area of the kitchen. James James have not resolved this to my satisfaction which is a shame because the cost of doing so would have been minimal to them and I would have then gone out of my way to recommend them to others. I will resolve the snag, and my Rational Kitchen costing £30000+ will be lovely and I will take pride in showing it to all however as a result of the after sales service, I will not be using James James again.
Reply from James James of West Kirby Ltd
We received Mrs Ellison’s review and would like to take this opportunity to reply as follows:
On designing Mrs Ellison’s kitchen, she requested to not see the oak carcase of the unit. The designer interpreted this request to be the underside of the unit in question and in fact this was noted in an email between the designer and Mrs Ellison in which he replied “you will not see the oak carcase from your eye level if standing, however if you looked under the wall cabinet, then yes, it would be visible. If you preferred we could also clad the underside in green to hide the oak there as well”. Mrs Ellison’s response was “yes please”.
Upon installation Mrs Ellison contacted us to question the visibility of the carcase. Mrs Ellison was now referring to the carcase being visible through the shut line of the doors. A shut line is required in order for the doors to function, in this case Rational has the smallest shut line within the industry of 2mm.
Subsequently Mrs Ellison attended our showroom to discuss a way forward, Mrs Ellison was shown our displays with similar design to her own and noting that they are all manufactured with the carcase being visible through the shut line. Mrs Ellison agreed that this was the case, but she was insistent that she did not want this look. She referred once again to the discussion held with the designer with regard to the look she was requesting, it was also agreed at this point that the designer interpreted this to be only the underside of the carcase and not the shut line, had he been aware that the visibility through the shut line would be an issue he would have advised that this would not be achievable due to the manufacturers finish.
In a bid to resolve Mrs Ellison’s query we agreed to Rational’s representative, our kitchen designer, and Mrs Ellison’s kitchen installer to all attend her home to help resolve this matter.
A course of action was agreed in this meeting by Mrs Ellison’s kitchen installer who agreed to make alterations to the surrounding panels. The work required is therefore an additional labour charge to achieve the aesthetic finish. We would like to note that this is not as per our recommendation as we are always governed by the manufacture’s guidelines.
James James Kitchens has always provided excellent customer service for Mrs Ellison and responded within a timely manner throughout this process, whilst the time frame may have seemed excessive to our client it was not in fact an inordinate period given our required investigations. This is not an issue with the product or the design yet a difference of interpretation only.
Mrs Ellison’s kitchen has been designed, supplied, and installed as per her signed contract, plans and perspectives of which Mrs Ellison agrees and has since complimented us via a social media post of which we are very thankful.
100% Service from start to finish We ordered are Kitchen in February 2020 just before lockdown then when lock down happened we decided to extend are property which then needed a bigger kitchen so we approached Steve and asked could we redesign the whole kitchen which he was happy to do without any pressure at all knowing they could not fit it till November 2020.The kitchen got delivered on the date they had booked it in for the Kitchen Fitter Dave arrived on the date given to us. Dave fitted the kitchen who does everything to perfection. All rubbish was removed by James James .We needed extra units as we had to change the kitchen round a little bit as usual no problem for Steve & Elaine they ordered it and was fitted just before christmass. My view from start to finish excellent service from everyone and most of all the Kitchen itself was excellent quality and would recommend to anyone.
We are delighted with our new kitchen. From the planning stage to completion we could not fault James James attention to detail and quality of workmanship. Sophie designed a kitchen that has transformed the space to become a light and modern living space. This has now become the centre of our home.
Reply from James James of West Kirby Ltd
Thank you for leaving such a lovely review, Sophie is an award winning designer and we are very proud she is part of the James James Team.
The kitchen is brilliant. The design looked exceptional but it was not until we started to use it did we realise how good the design was: plenty of space, all in the perfect place.The suggestions of Sophie re colours and matching tops handles etc makes our kitchen unique and much admired.
The craftsmanship of David who built the bespoke pantry and installed the kitchen was outstanding and was complemented by excellent tradesmen who worked well with each other by integrating time tables, minimising disruptions.
On the job adjustments, following chats now and then, were made with ease and perfection. Whilst we knew the installation was always going to be disruptive the amiable nature of the team helped a great deal.
Our overall view is that we received a professional and friendly service from all involved, who listened to our wish list and delivered beyond our expectations
Thanks so much to you all at James James
Reply from James James of West Kirby Ltd
Thank you for leaving such a lovely review. We are very proud of the kitchen fitters who help our designers inspirational designs come to life.
Great customer service, excellent quality products and a functional, modern and beautiful family kitchen to enjoy 😊 Thank you James James!
Reply from James James of West Kirby Ltd
Thank you for your kind review, your kitchen is truly stunning.
Kitchen was very well designed and everything is now easily accessible. Work was completed according to agreed schedule and to a high standard
From start to finish our experience of James James was Perfect!
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