Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
Company replied
Company details
- #33 of 37 best companies in Wellness Programme
- #34 of 36 best companies in Meal Delivery
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had the normal box and found that…
I had the normal box and found that there are too many overly spiced dishes, which is often the case with diet food. Too much pepper in lots of the dishes, often used to mask the bland taste. Curry and chilli are not to everyone’s taste so it would make sense if these dishes were not included and people could choose them from the pick you own menu selection.
The Lasagne and the Cottage Pie had the most weird colour.
21 April 2026
Reply from Jane Plan
Hi June,
Thank you for taking the time to share your feedback. We are sorry to hear that some of the meals and flavours were not to your taste. We understand that spice levels and seasoning preferences can vary greatly from person to person.
We do offer a wide variety of meals, including milder options, and you can fully customise your menu between deliveries to choose dishes that better suit your preferences. Our Swap Up service is also available if you would like to return meals from a previous delivery and swap them for different choices.
If you would like any assistance with selecting meals that may be more suitable for your tastes, please do contact our member support team at hello@janeplan.com and they will be happy to help.
Best wishes, Jane Plan
Really pleased with the quality of the…
Really pleased with the quality of the food supplied and the results I have achieved
6 April 2026
Reply from Jane Plan
Hi H L,
Congratulations on your weight loss, and thank you for your lovely review. We are so pleased to hear that you are enjoying the quality of the food and are happy with the results you have achieved so far :)
Thank you for choosing Jane Plan to support you on your journey!
Best wishes, Jane Plan
Reply from Jane Plan
Hi Bryony,
Congratulations on your weight loss, and thank you for your lovely review. We are so pleased to hear that you are loving the meals and that you are already seeing results!
Best wishes, Jane Plan
Very quick responses to my questions
Very quick responses to my questions. Thanks!
12 May 2026
Unprompted review
Reply from Jane Plan
Hi Travels with Hetty,
Thank you for your lovely feedback. We are so pleased to hear that you were happy with the quick responses from our team :)
Best wishes, Jane Plan
Everything tastes of pepper and the…
Everything tastes of pepper and the lasagne was slimmy
16 April 2026
Reply from Jane Plan
Hi Ann,
Thank you for your feedback. We are sorry to hear that the meals did not meet your expectations, particularly the lasagne and the flavours of some dishes. We understand that taste is very personal, and we appreciate you taking the time to share your experience.
We do offer a wide variety of meals, and you can change your menu between deliveries to try different options that may suit your tastes better. Our Swap Up service is also available if you would like to return meals from a previous delivery and swap them for new choices.
Best wishes, Jane Plan
The diet really works
The diet really works. I have tried many things but Jane Plan is the only one I can rely to lose weight with. There is a lot to chose on the menu and the food is very tasty and easy to prepare.
They also reply promptly to any messages and the delivery is prompt.
12 April 2026
Unprompted review
Reply from Jane Plan
Hi Marie,
Congratulations on your weight loss, and thank you for your lovely review. We are so pleased to hear that Jane Plan has been the plan you can rely on and that you are enjoying the tasty meals and menu variety.
It is also wonderful to hear that you have had a positive experience with both our member support team and deliveries. We always aim to provide prompt and helpful service, so your feedback means a lot to us.
Best wishes, Jane Plan
I have been on this for 2 weeks and…
I have been on this for 2 weeks and already lost 7lb, the food is delicious and filling
20 April 2026
Reply from Jane Plan
Hi Deborha,
Congratulations on your 7lb weight loss in just 2 weeks — that’s a fantastic start! We’re so pleased to hear that you’re enjoying the food and finding the meals delicious and filling :)
Best wishes,
Jane Plan
The wide choice of meals
The wide choice of meals, and the involvement in providing meals for people with allergies, like me.
20 April 2026
Reply from Jane Plan
Hi .Me,
Thank you for your lovely feedback. We’re so pleased to hear that you’ve been enjoying the wide choice of meals and that our options have helped support your dietary needs with allergies in mind.
Best wishes,
Jane Plan
Your Statutory Rights
I have reported this company to TRADING STANDARDS in London, for FAILING to uphold consumer statutory rights.
This is a disgrace!
You have a right to a refund if the food if not good enough (put it in writing, plus any photos, and any short witness statements to uphold your findings) and also the annulment/cancellation of the contract IF the goods are not of an acceptable standard, or of merchantable quality.
There are ZERO ifs or buts; Jane Plan must adhere to consumer rights and stop prevaricating!
Complain to Trading Standards via the online portal, or ring them, if Jane Plan fail to listen or accept resonsibilty. Cancel the charge order with the bank, or ring your bank to get it cancelled and stop any further charges.
11 May 2026
Unprompted review
Reply from Jane Plan
Hi K,
We’re sorry to read that you feel disappointed with your experience. Unfortunately, we’re unable to locate your account from this review alone, so we would encourage you to contact our Member Support Team at hello@janeplan.com so we can look into this further for you.
We do offer a 14-day return policy, which allows customers to try up to 5 days’ worth of meals. If you decide the plan is not for you after trying those meals, you can return the remaining meals for a refund, including the 5 days already tried.
We also have a cancel any time policy with no cancellation fees. As our longer-duration plans are offered at a discounted rate, if a plan is cancelled early, we simply ask customers to pay the difference between the discounted plan price and the shorter duration completed, as outlined in our terms and conditions.
We would genuinely welcome the opportunity to review your concerns directly and assist further.
Best wishes,
Jane Plan
Very successful diet plan for me
Very successful diet plan for me , I’ve lost 20 pounds , food was very tasty and great variety I still have one month to go to get to 28 pound loss which is my target ,thank you so much. Would recommend
11 May 2026
Unprompted review
Reply from Jane Plan
Hi Mike,
Congratulations on your 20-pound weight loss — that’s a fantastic achievement! We’re delighted to hear that you’ve been enjoying the tasty food and great variety, and that the plan has worked so successfully for you.
You’re doing brilliantly, and we’ll be cheering you on as you work towards your 28-pound target over the final month. Thank you so much for your lovely recommendation and for sharing your experience with us.
Best wishes,
Jane Plan
Most of the meals are good
Most of the meals are good. However, I specifically said I don’t like pork so I can’t eat 2 of the meals that were sent. The tex mex bean pot is also far too spicy. I am very pleased that I am losing weight.
20 April 2026
Reply from Jane Plan
Hi Dawn,
Congratulations on your weight loss, and thank you for taking the time to share your feedback. We’re really pleased to hear that you’re enjoying most of the meals and seeing positive results.
We’re sorry that some meals included ingredients you don’t enjoy and that the Tex Mex Bean Pot was too spicy for your taste. As you continue on the plan, you can change your menu between deliveries to better suit your preferences, and our Swap Up service also allows you to send back meals from a previous delivery to swap for new ones.
Thank you again for your honest feedback, and we wish you continued success on your journey.
Best wishes,
Jane Plan
Delicious, healthy and flexible.
The food is delicious. The plan is flexible and offers a huge range of choice so I could find lovely meals and snacks compatible with my diabetes. I didn’t feel hungry and the weight started steadily reducing. I quickly decided to opt for the 8 month plan which Fatima has efficiently and rapidly set up for me. This is the first eating plan I can see myself sticking with to lose healthily over time as it’s so tasty and sensible.
11 May 2026
Unprompted review
Reply from Jane Plan
Hi Wendy,
Congratulations on your weight loss and thank you for sharing your experience. We’re so pleased to hear that you’re enjoying the food and have found the flexibility and choice helpful in finding meals and snacks that work well for you and your diabetes.
It’s wonderful to hear that you’ve been feeling satisfied whilst steadily losing weight in a healthy and sustainable way. We’ll also be sure to pass your kind comments on to Fatima, who will be delighted to know she was able to help you efficiently with your new plan.
Best wishes,
Jane Plan
Not as expected
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mushy. The rice is fairly soft as well. I've tried adjusting the reheat power/timings too. Perhaps including the rice and pasta as raw ingredients might be better or adding our own.
The soups are, however, delicious.
17 April 2026
Reply from Jane Plan
Hi Jessie,
Thank you for your feedback. We’re pleased to hear you’re enjoying the soups and finding them delicious.
We’re sorry to hear that some of the other meals haven’t quite met your expectations in terms of texture, particularly the pasta and rice dishes. We appreciate your comments and will share them with our team.
We also offer the ability to change your menu between deliveries, which may help you tailor your selection more closely to the meals you enjoy most.
Thank you again for taking the time to share your thoughts.
Best wishes, Jane Plan
Don’t know if I will continue past the first month
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off.
I’m just at the end of the second week and feel disappointed in the weight loss and the meals are like baby food.
19 April 2026
Reply from Jane Plan
Hi Barbara,
Thank you for your feedback. We’re sorry to hear about your experience and that our response regarding your stomach discomfort did not feel helpful — this is never the impression we want to give. We do offer nutritional support, and if you would like personalised guidance, please email hello@janeplan.com and our team will be happy to help.
We’re also sorry to hear you feel disappointed with your weight loss so far and that the meals have not met your expectations. Results can vary from person to person, and we appreciate this can be frustrating, especially early on.
Your comments have been noted and will be shared with the relevant teams as we continue to improve our service.
Best wishes, Jane Plan
Lulu was prompt
Lulu was prompt, courteous and efficient. Nothing is a problem for the Jane team and I’m extremely happy with their support
10 May 2026
Unprompted review
Reply from Jane Plan
Hi Maria,
Thank you for your lovely feedback. We’re so pleased to hear that Lulu was quick to respond, courteous and efficient, and that you’ve found the team so helpful and easy to deal with. It’s great to know you feel well supported and very happy with the service overall :)
Best wishes, Jane Plan
Support Team
Had to contact the support team to change my delivery date a few days before my original date. Was in touch with Lulu and she was able to inform me that my date had been changed, they are very helpful and would do their best to help you.
10 May 2026
Unprompted review
Reply from Jane Plan
Hi Wendy,
Thank you for your feedback. We’re so pleased to hear that Lulu was able to help you change your delivery date quickly and keep you updated. It’s great to know you found the support team helpful, and we'll be sure to pass on your kind comments :)
Best wishes,
Jane Plan
Nothing wrong with the service etc
Nothing wrong with the service etc, just sadly the meals were without exception unpleasant to eat. Decided to make my own instead for half the price and better quality.
19 April 2026
Reply from Jane Plan
Hi Peter,
Thank you for your feedback. We’re sorry to hear that the meals were not to your taste. We do understand that preferences vary, which is why we offer a wide variety of meals, the ability to change your menu between deliveries, and our Swap Up service to help you tailor selections more closely to your liking.
We appreciate you taking the time to share your comments and are glad you’ve found a solution that works well for you :)
Best wishes, Jane Plan
Quick response
I emailed late in the evening to ask about postponing my JP box for a month and it was delt with quickly with a response the next day. By Lulu
10 May 2026
Unprompted review
Reply from Jane Plan
Hi Leanne,
Thank you for your feedback. We’re so pleased to hear that Lulu was able to help you with your next delivery, and we'll be sure to pass on your kind words to her :)
Best wishes, Jane Plan
Very stressful trying to return goods
Very stressful trying to return goods, had to organise myself due to 2 failed collection attempts with DHL.
They lacked empathy for my situation and I would never use them again.. no fault with DPD who I used to return the goods.
14 April 2026
Reply from Jane Plan
Hi Jayne,
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced arranging the return and the frustration caused by the failed collection attempts with DHL. We completely understand how stressful this must have been, and we apologise for any lack of empathy you felt during this process.
We’re pleased to hear that the return was successfully completed with DPD. Your comments have been noted and will be shared with the relevant teams as we continue to review and improve our service.
Best wishes, Jane Plan
Reply from Jane Plan
Hi Richard,
Thank you for your feedback. We’re so pleased to hear you’re enjoying the food, finding it easy to store, and that you’re losing weight — that’s great to hear :)
Best wishes, Jane Plan
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