Janilink Corporation | Janitorial Supplies Reviews 

Just don't do it. The owner is rude. So rude I would rather throw my money away than spend another dime there. You spend thousands and they're is absolutely no customer service. Customers do show up but it's going to catch up when enough people stop shopping there.

Extremely Disappointed — Company Does Not Honor Promises or Stand Behind Products

I purchased the JL Python 14″ Upright Auto Scrubber Portable Battery, and the experience has been nothing short of frustrating. The product is poorly constructed — the body housing is literally falling apart, the vacuum repeatedly shuts off during use, and the handle is on the verge of breaking off completely.

I contacted the company to report these issues, and after being asked to provide photos, I did so immediately. What followed was over seven weeks of slow, inconsistent communication. I was eventually told that a replacement unit had been boxed and shipped. A week passed, and nothing arrived. When I followed up, the company claimed they couldn’t find proof of purchase — I immediately provided it.

After more back-and-forth, they ultimately decided the damage was due to “wear and tear” rather than a manufacturing defect. This is absurd, considering the machine is used once a week for less than 30 minutes. For a $1,000 machine, this level of quality and customer service is unacceptable.

Do not waste your money. The product is poorly built, and the company does not stand behind its promises or its products.

Went to bottom machine floor machine with them a year ago and it's broken already asked him to get parts for it they don't know what the parts are I must send them an email I sent them an email over 6 months ago they say they never received it then they asked him to identify the parts so they can have the parts there and order the parts they said they can't do that the manager starts screaming and yelling me up the phone he could care less if he gets my business or not so now I'm out of a machine $4,000 machine because they will not get parts BUYER BEWARE

Excelente costumer service, informe us all the time when the delivery came

Horrible customer service!!!
They are unprofessional and don’t care if they get an order wrong…they will wait until you get you shipment to notify you that they were out of stock on part of your order… rude on the phone and just don’t care about your situation… stay away from this company if you dislike stress!!!!

It’s amazing to me how a company can be in business with customer service as bad as Janilink. 4 emails 3 phone Calls with the same customer service rep Mike. I was told I have never spoken with you and and I never saw your emails... hard to believe when he responded to all except for the question of what does your warranty cover?! if you’re reading this review look else where for your products or floor buffers.

i ordered 2 products from this company , and after 13 days of waiting decided to call them and the guy who answered the phone acted like he didn't have time to speak and offered no apology that someone should have called to let me know that the item was out of stock, I can only assume it was probably his responsibility to do that con-sidering his non chalant attitude towards me.

We have been doing business with Janilink for 20 years now and we are very satisfied. We do about 3 million dollars of business each year and we buy all of equipment from them. Great prices and customer service, ask for Mark!

We've been a customer of Janilink's for over 4 years, and it has been a great relationship. All of the guys who work there are knowledgeable and are a pleasure to deal with. Any minor issues that we have had have been resolved in a timely and professional manner. We will continue to do business with them for many years to come.

I shop with Janilink frequently, and they always take care of me. I can recall a time a few years back when I asked for a particular product that they didn't stock. Well, guess what? They ordered it for me and called when it was available for pick up. Thanks guys, for fantastic customer service!!

- Jarret Finley, Technician at Injoi Home Services

I purchased an order online for a Koblenz shop vac. I inquired about the order a week later as it wasn't shipping and I received a phone call stating that they just processed the order yesterday. I then received another phone call from AJ advising that due to an error on their website I was UNDERCHARGED for shipping. I advised that this was an error on their end and I agreed to the pricing showing at the time. I then received an email stating, "Hi Melissa, this is AJ with Janilink again. Unfortunately I can't send the order. The mistake on the website would make us end on the negative end. I deeply apologize about this mistake and I'm getting it looked into. Going to cancel the order and once again I apologize, if there's anything we can do feel free to give us a call."

Sometimes a company has to own their mistake and take the hit. What the company did not know at the time was this was a test unit to see if we were going to purchase 8 of the unit and over $6,000 in product from them in the next 30 days.

I am taking my business elsewhere as I will not work with a company that wants their customer's to pay for their mistakes.

THE WORST COMPANY TO WORK WITH! DO NOT PLACE ORDERS AS THEY HAVE ZERO CUSTOMER SERVICE. PLACED A SIMPLE ORDER 30 DAYS AGO HAVE NOT RECIEVED INVENTORY, & AFTER CALLING AND SPEAKING TO FOUR DIFFERENT REPRESENTATIVES NO REPRESENTATIVE KNOWS HOW TO ACCOMODATE A SIMPLE PURCHASE ORDER. DO NOT PLACE ANY ORDERS WITH THIS COMPANY BECAUSE YOU WILL NEVER RECIEVE INVENTORY AND OR NOTIFICATION THAT YOUR ORDER HAS BEEN CANCELLED!

I placed an order for a carpet extractor. They sent me an email and I confirmed the order and shipping same day and then I heard nothing for over a week. I called, and then my husband called and no one had any idea why it hadn't been sent out or what was going on, then they gave me an excuse one of the parts were not in. Finally I got the machine another week later. After the second use it started leaking water. I contacted janilink, sent them email with pictures and someone said they would contact the manufacturer. I have since sent 2 more emails and called 3 times and still no one has returned my phone calls. The machine does not work properly, it is leaking water profusely and is also making loud noises, all of which should not happen on a brand new machine.

Searching for products on the website is not very easy and products are a bit more expensive than the market. Howevere, purchasing and recieving stuff was easy and smooth. I would recommend using this website

Janilink bills itself as the largest janitorial supply company in the country, but try buying some of their products listed and available on their website and you'll find a different story: they don't have it and never will.

Recently, I attempted to buy some wet-floor-signs. I chose one of the less expensive options, as it was a great deal. Over a week later, they called me to let me know that: 1. they didn't have that product at all 2. they weren't expecting to have that product anytime in the future 3. they weren't able to make any changes to the website to indicate that this product was unavailable/out of stock

After my order was canceled, I went online and ordered a similar (but different) wet-floor-sign. This time it was only 3 hours before the same person contacted me to tell me that separate product was also unavailable.

You might get a great deal and decent service from your purchase, or you might get a week wait and then be told it'll never come. Good luck!

I've ordered from Janilink several times now. I get a couple of cleaning products for my home. Their prices are competitive, although I would like to see them get a little more aggressive with their shipping costs. The products always arrive on or before the date that I expect, and they're packaged well to prevent leaking. I will definitely order from them again in the future.

The part came on time and was just what we needed.

The title says it all. Didn't have to deal with customer service, but then again, that's a good thing. Already cleaned up a few times. Great product from ProTeam, just as I expected. And also, from Janilink

I do a lot of on line shopping and no company does such a fast shipping as well as Janilink, I'm so thankfull for finding this great company.

The ostrich feather duster arrived very quickly. The length was exactly what I needed. However, the density of the feathers was a little skimpy compared to what I'd had. Also the shipping cost more than the duster. It was not that big a package so perhaps in cases like this it could have been shipped by USPS cheaper. I haven't checked so I don't know. I'm sure the charge was the Fed Ex minimum but that situation is ridiculous.