When logging on, they sent a verification code to a mobile that I deleted on my account several months ago, so I had to get the code emailed. Once logged in, I raised the problem in a 'chat' and their... See more
Company replied
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See what reviewers are saying
Wish I could award 0 stars. This company is appalling. I made an online withdrawal 1 month ago, the money disappeared from my account but has never been paid into my bank. Contacting them is a waste... See more
Company replied
Web site slow, often cannot logon, this compared to similar sites. Not intuitive, could not find 'tickets' for contact I have made. Links from emails do not work. Web site does not offer similar acc... See more
Company replied
I have had an account with Janus Henderson for many years now. I had a query which was resolved as far as possible using the chat facility. The agent offered to follow up on my behalf and provided me... See more
Company replied
Company details
Written by the company
Janus Henderson is a global asset management group headquartered in the City of London, United Kingdom.
Contact info
Bishopsgate 201, EC2M 3AB, London, United Kingdom
- 0800832832
- support@janushenderson.com
- www.janushenderson.com
3.3
Average
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Recently fined £1.9M for scamming…
Recently fined £1.9M by FCA for scamming retail investors for five consecutive years, they were overcharging annual fees for active management, while there was no active management at all - they were doing passive index tracking in their funds.
Fat cats and liars. Do yourself a favour - Invest in passive trackers yourself, just buy FTSE or S&P500. Avoid this company!
24 November 2019
Unprompted review
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