Japan2UK Reviews 

1,134
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic Japanese Pokémon cards and other TCGs, noting their excellent quality and careful packaging. Many appreciate the consistently fair and reasonable prices, often finding them competitive. People also highlight the speedy dispatch and delivery, with orders arriving quickly and securely. The customer service team receives high commendation for being responsive, helpful, and professional, resolving issues efficiently. However, some customers noted occasional delivery issues, with orders not arriving on time or being delivered incorrectly. A few others felt certain products, like English TCG items or mystery boxes, were overpriced or had high markups compared to other sellers, leading to disappointment in value.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great selection of genuine products, fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast delivery... See more

Order

People report positive experiences with ordering, with many customers expressing satisfaction with the... See more

Price

Customers had positive experiences with price, frequently praising the fair and reasonable pricing of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to for Japanese Pokémon cards! (And increasingly English and Chinese) I am a customer since 2023 and have bought many items from this site with no issues. This is a very active and tuned... See more

Rated 5 out of 5 stars

Really good experience. Contacted them with some slabs I wanted to sell and they replied quickly with very fair offers. Packaged them off and received the money they had offered very quickly once they... See more

Rated 5 out of 5 stars

I've ordered 5 times from Japan2UK now. Consistently great prices, well protected items, huge selection for many TCGs - not just Pokemon - and really responsive customer service. I've had an iss... See more

Company replied

Rated 5 out of 5 stars

Super good experience shopping with Japan2UK. Ive purchased a few One Piece booster boxes here and there and got lucky enough to win a competition with them too for a free Pokemon booster box!! Always... See more


Company details

  1. #116 of 137 best companies in Collectibles Shop
  2. #105 of 128 best companies in Game Shop
  3. #165 of 181 best companies in Hobby shop
  4. #4 of 4 best companies in Importer
  5. #84 of 96 best companies in Trading Card Shop

Written by the company

The UK’s No.1 Japanese TCG & Collectables Store. Over 20,000 Products In Stock. Fast UK Dispatch. Enjoy Authentic Collectables And Worry-Free Shopping Today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,134)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No bot protections

They’re brilliant if you want any of the Japan Pokemon Centre exclusive items, extremely fast delivery and they have good stock. Unfortunately, I can only give 2 stars as for any English TCG products, they don’t have a queue, invite or any kind of bot protection so 100% of that product goes to scalpers instantly which is very disappointing considering how reliable they can be for other products.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Super Service!

Super Service!
Start to finish selling with them was quick and easy! Amazing communication from start to finish and fair prices offered for my collectibles.
They also have the best range of tcg products from all over the world. 1000% recommend.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Japan2UK. They consistently provide collectors with genuine opportunities to get hold of products that are often difficult to find elsewhere. Their selection is excellent, prices are fair, and it’s clear they genuinely care about the collecting community rather than just making a quick sale.

Everything I’ve received has been well packaged and arrived in great condition, and the whole buying process has been smooth and reliable. If you’re a collector looking for authentic Japanese products and a company that gives everyone a fair chance, I couldn’t recommend Japan2UK highly enough. A brilliant service from start to finish!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I am always buying from this company

I am always buying from this company. They are reliable and fair. Fast shipping, quality products, a great service all round. I am a regular customer for a reason.
Thank you Japan2UK

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing/Fast/Happy

Top‑tier customer support. I contacted them and they got back to me straight away, continuing communication until my query was fully sorted. Amazing value and great deals on cards. A++ — 5/5. Definitely recommend.
— Luke

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Receive package within a couple of days…

Receive package within a couple of days all in perfect order wish every order of Pokémon boxes booster boxes was like this as they’ve got their own tape Japan to UK nothing can be open but anything Royal Mail can open that get sent to me Royal Mail open it and shut it again, but this box they cannot

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Well priced

Well priced, all information on delivery was accessible and up to date! On a side note I got the card that I wanted so was even more pleased! 😂 But would highly recommend for Pokemon TCG in other languages.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought 3 different items from them

I bought 3 different items from them. Got an email saying they’d been delivered. They hadn’t. I looked on Royal Mail, it’s been delivered but not to my house. I’ve told them this. I’ve shown them a photo of my house. They have called me a liar and said they will “fight me” if I go for a charge back. While I know this is Royal Mails fault they should be posting with insurance as these things do happen. They won’t refund or replace so I’ve filed a dispute and they can fight me.

Avoid them.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

amazing experience with the online site…

amazing experience with the online site no issues atol it was mentioned on website if i wanted a only pokemon mystery box to request through email for it and i did!! i got such a quick reply..that’s something that never happens,it shows how dedicated it seems they are with this, excited and impatient now only after ordering it i cant wait !!!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Long time buyer from Japan2uk

Long time buyer from Japan2uk, sealed product has always been fine. So I I wanted to try loose product, well...

I brought 27 loose packs of Korean Yu-Gi-Oh Shadow of infinity but only received 20 in the box. To make matters worse, out of the 20 packs provided, there were exactly zero foil cards. Based on the mapping of these korean boxes, the mathematical probability of hitting zero foils in a 20-pack batch is less than 2%. In my opinion, this batch of inventory was severely compromised, and customer service refused to offer a fair resolution for the shorted items."

I have emailed them again, I'm waiting to hear back. I am hoping for a positive resolution with Japan2uk so I can update my review. Like I previously mentioned I've brought sealed product many times and there has not been an issue. But this time my experience has been awful.

Edit: July 9th Japan2uk continueously denies their mistake and will not offer a fair resolution. I have informed them of my video evidence in a final email message. I'm waiting to hear back again.

Japapan2uk also attempted to take my comment down from Trustpilot, claiming illegal or defamatory content. A cheap strategy to temporarily block my review from potential customers. Fortunately Trustpilot saw that and promptly put my review back up.

I will update with a final resolution once Japan2uk responds or my charge back with my bank has concluded.

6 July 2026
Unprompted review

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