Japan2UK Reviews 

1,136
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic Japanese Pokémon cards and other TCGs, noting their excellent quality and careful packaging. Many appreciate the consistently fair and reasonable prices, often finding them competitive. People also highlight the speedy dispatch and delivery, with orders arriving quickly and securely. The customer service team receives high commendation for being responsive, helpful, and professional, resolving issues efficiently. However, some customers noted occasional delivery issues, with orders not arriving on time or being delivered incorrectly. A few others felt certain products, like English TCG items or mystery boxes, were overpriced or had high markups compared to other sellers, leading to disappointment in value.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great selection of genuine products, fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast delivery... See more

Order

People report positive experiences with ordering, with many customers expressing satisfaction with the... See more

Price

Customers had positive experiences with price, frequently praising the fair and reasonable pricing of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to for Japanese Pokémon cards! (And increasingly English and Chinese) I am a customer since 2023 and have bought many items from this site with no issues. This is a very active and tuned... See more

Rated 5 out of 5 stars

Really good experience. Contacted them with some slabs I wanted to sell and they replied quickly with very fair offers. Packaged them off and received the money they had offered very quickly once they... See more

Rated 5 out of 5 stars

I've ordered 5 times from Japan2UK now. Consistently great prices, well protected items, huge selection for many TCGs - not just Pokemon - and really responsive customer service. I've had an iss... See more

Company replied

Rated 5 out of 5 stars

Super good experience shopping with Japan2UK. Ive purchased a few One Piece booster boxes here and there and got lucky enough to win a competition with them too for a free Pokemon booster box!! Always... See more


Company details

  1. #117 of 138 best companies in Collectibles Shop
  2. #107 of 128 best companies in Game Shop
  3. #166 of 181 best companies in Hobby shop
  4. #4 of 4 best companies in Importer
  5. #86 of 96 best companies in Trading Card Shop

Written by the company

The UK’s No.1 Japanese TCG & Collectables Store. Over 20,000 Products In Stock. Fast UK Dispatch. Enjoy Authentic Collectables And Worry-Free Shopping Today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,136)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome, great prices, quick delivery and well packaged. Even pulled my very first chase from one of their boxes!

30 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Jemma,
Thank you so much for taking the time to leave this fantastic 5* review here! We're delighted to hear that you've had such a great all-round experience shopping with us! We can't wait for your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Honestly cannot fault Japan2UK

Honestly cannot fault Japan2UK. Ordered from them a couple times now. Products come in a timely manner and well packaged. Reasonable prices as well considering they have to pay all those pesky import fees. If you’re looking at getting any Japanese products from these guys, I could not recommend them more.

29 January 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hello Connor,
Thanks so much for leaving this brilliant 5* review! We really appreciate this fantastic feedback and thanks for sharing this!
We look forward to your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Korean Cards

Thought I'd test out Japan2Uk and buy some Korean cards as they're actually available and the kids only really like the pictures anyway... Although they didnt get any really good pulls, you cant argue with the prices!

31 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Chris,
Thanks so much for your 5* review, we're delighted to see you've had a positive experience shopping with us. Get ordering again and we're sure you'll get some amazing pulls!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Absolutely delighted with my Pokémon…

Absolutely delighted with my Pokémon cards! They arrived quickly, were really well packaged, and all in perfect condition. Great quality and exactly as described — you can tell real care was taken. My kids (and I!) were so excited opening them. Will definitely order again — highly recommend!

8 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Lisa,

Thank you so much for this fantastic 5* review! We're delighted to hear you and your kids had such fun opening your cards!
We really appreciate you taking the time to share your experience. Can't wait to see your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Amazing company, amazing staff, amazing products

I have once again ordered from Japan2UK, I can’t help but keep coming back for more!! The prices are always at RRP, shipping is fast and customer service is exceptional. Couldn’t recommend japan2uk enough! Go order!!

30 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hey Jess,
Thank you so much for this glowing 5* review! We're so happy to read your fantastic feedback! Thank you for taking the time to share your experience, we really appreciate it! We look forward to receiving your next order.
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Great place to get a wide range of cards from

Ive made multiple purchases and they are always a pleasure to deal with. Quick to ship, very fair prices and a great range of products. When a new product is due for release i check here first!

14 September 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Leon,
Thank you so much for your kind words, we're delighted that you have found our team a pleasure to deal with! We value our customers and always do our best to help in any way.
We hope to see you shop again soon!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Excellent service great communication…

Excellent service great communication happy with my purchases no indication of tampering which you have to look out for when buying pokemon nowadays

4 November 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Brett,

Thank you so much for your 5* review! We're thrilled to read your positive comments here.

We look forward to your next order!

Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Returning Customer

First time using Japan2UK and will definitely be a returning customer. Reasonable prices, fast delivery and excellent customer service.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Super good experience shopping with Japan2UK

Super good experience shopping with Japan2UK. Ive purchased a few One Piece booster boxes here and there and got lucky enough to win a competition with them too for a free Pokemon booster box!! Always speedy delivery (even over seas) and super good customer care. A very happy customer indeed :)

31 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM Disgraceful service

SCAM SCAM SCAM Disgraceful service, company got my order wrong and sent stuff to a value nowhere near what I ordered.

Now demanding i return what I have been sent before they send what I bought. A complete scam and I would avoid. Reported to trading standards

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Sold some psa japanese

Sold some psa japanese. Values came in very good deals on each card, paid out the day they got the cards. Great service would highly recommend. Will be using again.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Selling to Japan2UK

I recently used their buy in service on their website. From start to finish it was a great service with a very reasonable price offered and all completed in good time. The online form was easy to navigate and the response was prompt with clear instructions. Thanks again for the easy service. Recommended!

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Mystery box was a scam

I ordered some cards, 2 Chinese special edition Pokemon boxes and the silver tier mystery box priced at £49.99. The mystery box was advertised as having a mixture of items with a higher value than the price paid, when it arrived it had 5 individual packs of cards that all came up to £18, an individual card priced on their website at 10p and a graded card with no decipherable value. I looked at loads of reliable valuing websites and could not find any information, only that the raw card goes for less than £1. I contacted Japan2UK to see if some items hadn't been shipped with my order as from all the information I could find meant I had paid £50 for £20 worth of items.
The person I was in an email conversation with was very rude and tried to tell me I wasn't looking at the correct packets for prices. I asked for proof of the value of the graded card I was sent as they had a higher graded version showing on their site for less than the apparent value of mine, I also asked if I sold it back to them through there "sell your stuff" option would I get close to the value they were trying to tell me it was worth. I got an email this morning saying they wouldn't be dealing with this anymore and not replying to any subsequent emails, I felt this was so they didn't have to admit that they had sent me a dud card and scammed me out of £30.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

fantastic site

fantastic site to buy from and lovely helpful customer service support

14 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hello, thank you so much for taking the time to leave us this great review, we're so thrilled to hear that you love our site and that you've had a great experience with our customer support!

We can't wait for your next order!

Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

My go-to Japanese TCG plug 🇯🇵🔥

Japan2UK never miss. Every order’s been smooth quick delivery, perfect packaging, and always 100% authentic stuff straight from Japan.

You can tell they actually care about the community, not just making sales. Easily my go-to for Japanese Pokémon and TCG products. If you collect, trust me these are the guys you want to buy from.

8 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hello, thank you so much for your amazing review! We love to hear from our happy customers and we are so glad that you feel this way about our brand - because it's true - we really do care about our customers!
Thanks for being a great customer and we look forward to your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

TRULY AN EXCEPTIONAL SERVICE IN A…

TRULY AN EXCEPTIONAL SERVICE IN A SATURATED MARKET. I will be buying again. Thank you.

Scott
Card Shark Collections

7 October 2025
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Scott, thank you so much for your fantastic review! We are so thrilled to read this, we care so much about our customers and we appreciate the recognition here!
We can't wait for your next order!
Kind regards,
Japan2UK Customer Service

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