I was disappointed when my parcel couldn’t be delivered due to damage, the disappointment was due to me having to chase the courier to find this out. However, once informed of the issue, I had an imme... See more
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Review summary
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Stacking coloured chunky wooden discs on a pole. Amazing toy for my little neighbour - gorgeously made in wood and painted in vibrant colours. It is very engaging and teaches so many things through t... See more
Company replied
Ordering is very easy and delivery does not take long to arrive. When the parcel comes it is so beautifully wrapped you feel you don’t want to open it! When you do you find the most amazing wooden toy... See more
Company replied
Delivered on time, really nicely packaged, little signed hand packed card was a nice touch. Bought dominoes set as a gift, really decent quality and weight. Recipient delighted, Dominoes are also in... See more
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Company details
- #87 of 112 best companies in Toy shop
- #52 of 74 best companies in Childrens Toy Store
- #288 of 370 best companies in Gift shop
- #19 of 26 best companies in Toy and game manufacturer
Written by the company
Jaques of London was founded in 1795 to bring joy to people’s lives. Still family owned and currently in their 8th generation, they have a passion for making learning fun for all children. They're the oldest games company and sports manufacturer in the world and are well-known as the inventors of many popular games such as Croquet, Ping Pong, Snakes and Ladders, Ludo, Tiddledy Winks, The Staunton Chess Set, Happy Families, Snap and many more.
Contact info
House of Jaques, Enterprise Hose Block 7, Enterprise Way, TN8 6HF, Edenbridge, Kent, United Kingdom
- gameon@jaques.co.uk
- www.jaqueslondon.co.uk
4.4
Excellent
23k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Awful after service
Quality of the product was good, not all of the product was in the battered box, when I told the company, they wouldn't take it back, and just offered me 20% off, very poor after service, I'm sure what I got ( the Boules Set) was a return, they hadn't checked it, and just sent the smashed box on. Also they use Evri, the worst delivery service ever, this was a expensive item, I'm very disappointed.
2 May 2026
Unprompted review
Reply from Jaques of London
Thank you for your review. We are sorry to hear that the outer delivery box arrived damaged in transit, and we completely understand how disappointing this must have been, especially for an expensive item.
Having reviewed this further, we understand that the damage was to the delivery box and that the Boules Set itself was not damaged. We also understand that there was concern that the set did not include individual bags for each boule. These are not included with this particular product, so we were unable to provide them for you.
After reviewing your communications with our customer service team, I can see that you were offered the option to return the item for a full refund. However, you chose to keep the item and accept a 20% refund instead.
Regarding delivery, we do offer a choice of couriers at checkout, as we understand that customer experiences can vary depending on local areas and preferred services.
We are sorry again that you were disappointed with the overall experience, and we appreciate you taking the time to share your feedback.
Kind regards,
Jaques of London Customer Service Team
Good delivery and nice products
Good delivery and nice products. One of the toys has a hammer and a bit concerned that the wood may be too soft my one year old grandson has dented it considerable after one week. However, I do like your toys.
7 May 2026
Unprompted review
Reply from Jaques of London
Thank you for taking the time to leave us a review and we are glad to hear that delivery went smoothly and that you are enjoying our products overall. We are sorry to hear that you have had some concerns about the durability of the toy after a week of play. We would love the opportunity to look into this for you, so please do not hesitate to get in touch with us directly and we will do our best to help.
We truly appreciate your support and hope to hear from you soon!
Kind regards,
Jaques of London Customer Service Team
Harrods grade gifts for a fraction of…
Harrods grade gifts for a fraction of the price! All wonderfully presented with hand tied bows and bespoke packaging.
The range is well made, not the single use stuff from China thats swamped every industry in recent years.
Only improvement would be a slightly faster standard delivery.
8 May 2026
Unprompted review
Reply from Jaques of London
Thank you for taking the time to leave us a review! We are delighted to hear that you are impressed with the quality and craftsmanship of our products, and that our signature packaging with hand tied bows has made such a great impression. Your comments about the quality and longevity of our range are exactly what we strive for.
We truly appreciate your support and cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
Excellent quality, looking good
I went a bit mad and bought several toys and games to play with my granddaughter soon. They are of excellent quality and look very good- I will report further after we've tried them out!
14 May 2026
Unprompted review
Reply from Jaques of London
Thank you for your wonderful review! We love your enthusiasm and are so pleased to hear you are happy with the quality of your purchases. We hope you and your granddaughter have the most fantastic time trying everything out together, we would love to hear how you all get on!
We truly appreciate your support and cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
Beautiful quality products from the UK
Beautiful quality products from the UK. Excellent customer services and brilliant value for money. I'm a regular customer and a huge fan of their traditional children's toys.
26 January 2026
Reply from Jaques of London
Thank you so much for your kind and loyal support! It is fantastic to hear from one of our regular customers and we are thrilled that you continue to enjoy our traditional children's toys. Knowing that our customer service has left a positive impression means a great deal to the whole team.
We truly appreciate your continued support and cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
Jacques are absolutely stand out with…
Jacques are absolutely stand out with regard to the quality of the toys and games, if I want something traditional, wholesome and long lasting, Jacques is my first choice
Thank you
1 May 2026
Unprompted review
Reply from Jaques of London
Thank you for such a lovely review! It is wonderful to hear that when it comes to traditional, wholesome and long-lasting toys and games, we are your first port of call.
We truly appreciate your continued support and cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
Excellent quality toys/games
Excellent quality toys/games. Great prices and quick delivery. Bought four items for birthdays happening over the next few months. Sure they will be well received.
20 April 2026
Unprompted review
Reply from Jaques of London
Thank you for your lovely review! We are so pleased to hear that your order arrived quickly and that you are happy with the quality of your purchases. We hope all four gifts go down a treat at each of those birthday celebrations over the coming months!
We cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
This store has everything you need to…
This store has everything you need to entertain and educate a child with colours numbers etc the toys are exquisite , well made and so much fun . They get sent out with instructions for multiple ways to play . Love this shop
1 May 2026
Unprompted review
Reply from Jaques of London
Thank you for such a wonderful review! We are delighted to hear that you are enjoying the range and that the educational elements have been a hit. We put a great deal of thought into ensuring our toys are not only fun but enriching too, so knowing that the instructions for multiple ways to play have been appreciated is lovely to hear.
We truly appreciate your kind words and cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
Great experience-high quality product
Great price, really excellent quality. Bought a chess set for my daughter and her first reaction was "oh wow, this is the kind of thing you keep for life and pass down to your children".
Delivery was really fast, the whole experience felt personal. Highly recommended.
23 April 2026
Unprompted review
Reply from Jaques of London
Thank you for sharing such a lovely review! Your daughter's reaction says it all and we could not think of a better way to describe what we hope our products represent. Pieces that are cherished and passed down through generations is exactly the sentiment behind everything we do. We are also pleased to hear that the whole experience felt personal and that delivery was so swift.
We truly appreciate your support and cannot wait for you to shop with us again!
Kind regards,
Jaques of London Customer Service Team
I have bought many toys from Jaques
I have bought many toys from Jaques and have always been delighted. The toys are well made and well thought out. I am an early years teacher and their educational toys are perfect. From the moment the beautifully wrapped parcel arrives you know you are in for a treat. My granddaughter has loved everything so far!
9 April 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your wonderful review. We’re absolutely delighted to hear that you’ve been consistently pleased with our toys and that they have been a great fit for your work as an early years teacher.
It’s especially lovely to hear that your granddaughter has enjoyed them so much, and that our signature packaging adds to the experience. Creating well made, thoughtful toys that bring joy is exactly what we strive for.
We truly appreciate your continued support and kind words.
Kind regards,
Jaques of London Customer Service Team
Good quality product for a reasonable…
Good quality product for a reasonable price. Timely delivery and the gift packaging was a welcome extra!
26 March 2026
Reply from Jaques of London
Thank you for your lovely review. We’re so pleased to hear that you were happy with the quality of the product, the delivery, and our signature packaging.
We really appreciate you taking the time to share your feedback and hope you enjoy your purchase.
Kind regards,
Jaques of London Customer Service Team
Disappointing customer service
I have no issues with the products that I purchased but I do with customer service. I qualified for a free gift but didn’t see the box that had to be ticked until I paid. I emailed straight away but there was just a terms and conditions response of having to tick the box first. In my opinion, if you qualify for a free gift it should be added automatically. I feel the box was purposely unclear until purchase was completed.
3 April 2026
Unprompted review
Reply from Jaques of London
Thank you for your review. I’m really sorry to hear that you felt disappointed with your experience, especially when you were expecting to receive a free gift. We understand how frustrating this must have been.
The free gift offer does require the item to be claimed at checkout, however we appreciate your feedback that this was not as clear as it should have been. We will of course pass this on to our website and marketing team to review, as we are always looking to improve the customer experience.
Thank you again for taking the time to share your feedback.
Kind regards,
Jaques of London Customer Service Team
Excellent service
Excellent service. Our grandson's toys always arrive earlier than expected. We have bought from Jaques a number of times and are always delighted. We have recommended them to our family and friends for their quality of service and products.
20 April 2026
Unprompted review
Reply from Jaques of London
Thank you for such a lovely review! It's really wonderful to hear you've been happy with us time and again, and that you've been kind enough to recommend us to family and friends too. That really does mean a lot.
We look forward to your next order!
Kind regards,
Jaques of London Customer Service Team
Very slow delivery and not frequently…
Very slow delivery and not frequently updated.
Fortunately the toy was not a present as the box was badly damaged.
18 April 2026
Unprompted review
Reply from Jaques of London
Thank you for your review. We are very sorry to hear that your delivery was slow and that the tracking updates were not as frequent as expected. We understand how frustrating this can be.
We are also sorry to hear that the box arrived damaged. While the packaging is designed to protect the product, we appreciate that presentation is important, particularly if the item is intended as a gift. We are pleased to hear that the actual product was not damaged during transit and we hope it is well received.
We appreciate you taking the time to share your feedback.
Kind regards,
Jaques of London Customer Service Team
Delivered on time
Delivered on time, beautifully wrapped and a lovely little game for my grandchildren.
1 April 2026
Unprompted review
Reply from Jaques of London
Thank you for your kind review. We're so pleased everything arrived on time and that our signature packaging and the game itself went down well with your grandchildren.
We look forward to welcoming you back soon!
Kind regards,
Jaques of London Customer Service Team
Great experience
Easy to use website, great price for the products I purchased, very pleased with them. The company packaging is brilliant, such a good well thought out design.
Delivery was quick.
19 March 2026
Unprompted review
Reply from Jaques of London
Thank you for your kind review. We're really pleased our website, pricing and delivery all worked seamlessly, and it's so nice to hear our signature packaging caught your eye too.
We look forward to welcoming you back whenever you're next shopping with us!
Kind regards,
Jaques of London Customer Service Team
I've recently become a Grsndmother
I've recently become a Grsndmother for the first time and was delighted to find a company selling good quality traditional Britidh toys like this one instead of Chinese tat.Each and every item is very well.made and safe
I will certainly keep buying from Jaques.
5 April 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely review, and congratulations on becoming a grandmother for the first time! We're so pleased you found us and that our traditional British toys have made such a great impression. It really is what we're all about.
We look forward to welcoming you back for your next purchase!
Kind regards,
Jaques of London Customer Service Team
Excellent customer service with prompt…
Excellent customer service with prompt replies to queries
26 March 2026
Reply from Jaques of London
Thank you for your kind words. We're really pleased to hear our customer service team could help promptly, we always aim to assist wherever possible.
We look forward to welcoming you back whenever you're ready to shop with us.
Kind regards,
Jaques of London Customer Service Team
The service is excellent for me the…
The service is excellent for me the quality of toys Jaques sells is why I'm happy to buy them. Their products give plenty of real play opportunities for children
26 March 2026
Reply from Jaques of London
Thank you for such a thoughtful review. It's lovely to hear that our toys are providing real, meaningful play for children, that's exactly what we set out to do.
We look forward to welcoming you back next time you're shopping with us.
Kind regards,
Jaques of London Customer Service Team
Lovely product. Good value.
Lovely product. Value for money. Arrived promptly.
Good communication. Item not gifted yet but sure it will be enjoyed when it does.
26 March 2026
Reply from Jaques of London
Thank you for your lovely review. We're so happy to hear everything from delivery to communication went smoothly. We hope the recipient absolutely loves it when the time comes!
We look forward to welcoming you back whenever you're next looking for a gift.
Kind regards,
Jaques of London Customer Service Team
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