I was disappointed when my parcel couldn’t be delivered due to damage, the disappointment was due to me having to chase the courier to find this out. However, once informed of the issue, I had an imme... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Stacking coloured chunky wooden discs on a pole. Amazing toy for my little neighbour - gorgeously made in wood and painted in vibrant colours. It is very engaging and teaches so many things through t... See more
Company replied
Ordering is very easy and delivery does not take long to arrive. When the parcel comes it is so beautifully wrapped you feel you don’t want to open it! When you do you find the most amazing wooden toy... See more
Company replied
Delivered on time, really nicely packaged, little signed hand packed card was a nice touch. Bought dominoes set as a gift, really decent quality and weight. Recipient delighted, Dominoes are also in... See more
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Company details
- #87 of 112 best companies in Toy shop
- #52 of 74 best companies in Childrens Toy Store
- #286 of 370 best companies in Gift shop
- #19 of 26 best companies in Toy and game manufacturer
Written by the company
Jaques of London was founded in 1795 to bring joy to people’s lives. Still family owned and currently in their 8th generation, they have a passion for making learning fun for all children. They're the oldest games company and sports manufacturer in the world and are well-known as the inventors of many popular games such as Croquet, Ping Pong, Snakes and Ladders, Ludo, Tiddledy Winks, The Staunton Chess Set, Happy Families, Snap and many more.
Contact info
House of Jaques, Enterprise Hose Block 7, Enterprise Way, TN8 6HF, Edenbridge, Kent, United Kingdom
- gameon@jaques.co.uk
- www.jaqueslondon.co.uk
4.4
Excellent
23k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely Christmas Gifts
The toys are lovely and reasonably priced. It’s great the team quickly resolved a query with the order. The only reason the review is not five star is due to the packaging- these plastic free sustainable toys arrive wrapped in single use plastic unnecessarily.
19 November 2025
Unprompted review
Reply from Jaques of London
Thank you for taking the time to leave your feedback. We’re so pleased to hear that you’re happy with the toys themselves, but we’re sorry to hear that your experience wasn’t perfect.
Our free tote bag promotion does require customers to manually add the item to their basket at checkout once the qualifying spend is met (after discounts and excluding shipping). As the tote bag didn’t appear on your order confirmation, it looks like this step was unfortunately missed.
We’re really glad you reached out to our customer service team, and we’re pleased that we’ve since been able to resolve this for you.
We’ve also passed your packaging feedback on to our team. We’re always looking for ways to improve our sustainability while ensuring your order arrives in perfect condition.
Kind regards,
Jaques of London Customer Service Team
Order was delivered in great condition…
Order was delivered in great condition and wrapped. Shopped early for Christmas so parcel not unwrapped yet but every confidence.
14 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely feedback. We’re delighted to hear that you loved our signature wrapping. We hope the gifts bring plenty of joy once they’re opened and we look forward to welcoming you back again soon.
Kind regards,
Jaques of London Customer Service Team
Great items
Great items. Beautifully packaged.
Purchased as gifts but look really good.
Good prices
21 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely feedback! We’re delighted to hear you’re pleased with your items as well as our signature wrapping. We appreciate you choosing Jaques of London, and we look forward to welcoming you back again soon for more special finds.
Kind regards,
Jaques of London Customer Service Team
Lovely beautifully made toys
Lovely beautifully made toys. I bought the dinosaur dominoes and the pull along shape sorter. Would not hesitate to recommend. They came beautifully packaged.
21 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely review! We're delighted to hear that you’re pleased with our Dinosaur Dominoes and our Pull-along Shape Sorter. We’d be thrilled to welcome you back again soon.
Kind regards,
Jaques of London Customer Service Team
Great service
Bought a couple of things they seem very sturdy, did have an issue with one item but when I told them they replaced it very quickly. The service is absolutely brilliant.
12 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for sharing your experience with us. We're delighted to hear that you love your new products and that our team resolved the issue quickly. We’d be thrilled to help you discover more toys and games you’ll love in the future.
Kind regards,
Jaques of London Customer Service Team
Beautiful quality toys .
Beautiful quality toys .. easy website to negotiate. Children love the toys . Delivery excellent . What’s not to like
21 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your wonderful feedback! We're thrilled to hear that your children love their Jaques' toys. We look forward to welcoming you back again soon to find even more toys and games for them.
Kind regards,
Jaques of London Customer Service Team
Reply from Jaques of London
Thank you so much for your lovely feedback! We're delighted to hear that you appreciated our signature wrapping. We look forward to welcoming you back again soon for more toys and games.
Kind regards,
Jaques of London Customer Service Team
Avoid this company!,
Avoid this company!,
I made an order today, I then received a confirmation email and a further mail with a discount code for 30%
I immediately contacted customer services to ask that the discount code be applied or that the order be cancelled so I reorder using the code
As I have now read from other customer reviews I was told once an order has been there could be no alterations I was also told that if a return my order it will be at my own expense
In my view this is appalling customer service and I am amazed that this company has so many 5 star reviews
Jacques do you write your own reviews
19 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your feedback, and we’re sorry to hear you were disappointed.
As outlined in our terms and conditions, we are unfortunately unable to apply discount codes retrospectively or cancel an order once it has been placed. This policy is in place to ensure fairness and consistency for all of our customers.
Our 30% off sitewide discount is displayed clearly in several places on our website prior to checkout. It’s likely that you received the email with the same code because you opted into our marketing emails during the order process.
Please rest assured that all of our Trustpilot reviews are genuine and left by our valued customers, both positive and negative. We’re always striving to improve, and your feedback has been shared with our team.
Kind regards,
Jaques of London Customer Service Team
Wonderful toys to choose from
Wonderful toys to choose from. Item arrived very quickly in a beautifully wrapped box. As it is a Christmas present from our 2 year old granddaughter we haven't opened it, but from past experience know it will be much loved.
9 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely review. It’s wonderful to hear that you love our signature wrapping and we hope your granddaughter loves her Christmas present! We’d be very happy to help you find more gifts for her in the future!
Kind regards,
Jaques of London Customer Service Team
Great product
Great product, beautifully packaged, easy to order and prompt delivery
5 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely feedback! We're thrilled to hear you found the ordering process easy and that your delivery arrived promptly. It’s especially wonderful to know you loved our signature wrapping and we look forward to welcoming you back again soon.
Kind regards,
Jaques of London Customer Service Team
I love all your products
I love all your products there very well made unique and reasonable priced - they arrive very well packaged looking great I must say tho that when ordering several items at a time when they arrive I had no way of knowing what was which item so I had to unwrap them them to find out which was a shame with them having been wrapped so nicely
14 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely feedback! We’re delighted to hear how much you enjoy our products and our signature gift wrapping.
We really appreciate you sharing your experience when ordering multiple items at once. Our signature boxes usually include the product name on the side, but we’re so sorry if this wasn’t clear when your order arrived.
We look forward to welcoming you back again soon and helping you find even more toys and games to enjoy!
Kind regards,
Jaques of London Customer Service Team
Please stop using Evri
Why companies continue to use Evri I don’t know. At least the parcel arrived… ( the last 3 haven’t ). but slighty damaged. Not sure if toy is damaged inside beautifully wrapped parcel… have to wait until Xmas.
7 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your feedback, and we're very sorry to hear about your delivery experience.
We completely understand your concerns regarding Evri, and we're truly sorry the parcel arrived slightly damaged. If the gift is found to be damaged once opened, please don’t hesitate to contact our customer service team at gameon@jaqueslondon.co.uk and we’d be happy to assist you.
We do understand that some customers have had mixed experiences with Evri, which is why we offer alternative courier options at checkout. This allows you to choose the delivery service that best suits your needs.
Kind regards,
Jaques of London Customer Service Team
Evri have said they have delivered
Evri have said they have delivered, but I haven’t received, been in all day and have ring doorbell which has not picked up any delivery attempts
12 November 2025
Unprompted review
Reply from Jaques of London
Thank you for letting us know, and we're very sorry to hear this.
We understand how frustrating it must be when a parcel is marked as delivered but hasn’t arrived. As you’ve confirmed you were home all day and your Ring doorbell did not record any delivery attempt, we will urgently raise this with Evri on your behalf.
In the meantime, please email our customer service team at gameon@jaqueslondon.co.uk with your order number so we can begin the investigation right away and work towards a resolution for you.
Kind regards,
Jaques of London Customer Service Team
Great toy
Great toy, very well made. Fast delivery. Will buy again and I highly recommend. Thank you.
12 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with your new toys. We truly appreciate your recommendation and look forward to welcoming you back again soon to help you find even more toys to enjoy!
Kind regards,
Jaques of London Customer Service Team
Poor customer service and delivery
I received an email asking me to write a review. I still have not received the items I bought. They have clearly been lost but Jaques of London wanted me to wait 10 days from date of purchase to see if they arrive. It’s now likely I won’t receive the items in time for the birthday I bought them for. Very poor customer service and delivery.
12 November 2025
Unprompted review
Reply from Jaques of London
Dear Judith,
We would like to take the opportunity to thank you for taking the time to review Jaques of London!
We are terribly sorry to hear that you did not receive your order. We always try to ensure a smooth buying and delivery process for our customers and are deeply sorry there was an issue with the delivery.
We’re glad you reached out to us, and we have been able to resolve the issue in question.
Once again please accept our sincere apologies for any inconvenience caused by this.
Kind regards,
Jaques of London Customer Services Team
THE COMPANY IS RELIABLE
THE COMPANY IS RELIABLE. IHAVE ORDERED FROM THEM BEFORE ON SEVERAL OCCASIONS.
THE ITEMS ORDERED ALWAYS ARRIVE BEAUTIFULLY WRAPPED.
24 October 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely feedback! We’re delighted to hear that you are enjoying you Jaques product and it’s wonderful to know you appreciate our signature gift wrapping. We hope to have the pleasure of helping you discover more toys and games again soon!
Kind regards,
Jaques of London Customer Service Team
Goods well packed and delivered on…
Goods well packed and delivered on time. Ready for a very poor little boys Christmas gift. My daughter in law works for a charity and I know his little boys love a torch especially one that shows dinasaurs. Thank you .
7 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your thoughtful review. We’re really pleased to hear you're happy with your order, and we’re especially touched to know it’s going towards such a wonderful cause. We’re honoured that one of our products will help make this little boy’s Christmas a bit brighter.
Kind regards,
Jaques of London Customer Service Team
My item was meant to be delivered on…
My item was meant to be delivered on Saturday 1st November, it is now 6 days later and it has still not arrived ! I have chased Evri although they said it would be delivered yesterday this has still not happened. I know this is not Jacques fault but not sure why I have been asked twice do review and item when surely there records must shoe the item has not been delivered!
I will be calling Jacques for a replacement item
7 November 2025
Unprompted review
Reply from Jaques of London
Dear Jane,
We would like to take the opportunity to thank you for taking the time to review Jaques of London!
We are terribly sorry to hear that you did not receive your order. We always try to ensure a smooth buying and delivery process for our customers and are deeply sorry there was an issue with the delivery.
We’re glad you reached out to us, and we have been able to resolve the issue in question.
Once again please accept our sincere apologies for any inconvenience caused by this.
Kind regards,
Jaques of London Customer Services Team
Reply from Jaques of London
Thank you so much for your feedback! We’re delighted to hear you’re happy with your new product. We look forward to welcoming you back to find more toys and games in the future.
Kind regards,
Jaques of London Customer Service Team
I certainly would recomend you to…
I certainly would recomend you to friends and have done lots of times. Every thing we have purchased from you has been perfect a d enjoyed greatly by the children we bought it for.
1 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your wonderful review! We’re truly delighted to hear that everything you’ve purchased has been so well loved by the children. We look forward to welcoming you back again soon and helping you discover even more toys and gifts!
Kind regards,
Jaques of London Customer Service Team
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