Jardine Motors Group Reviews 

1,025
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

(Now Stratstone Select in Bracknell). From the minute you walk in, you know this is a highly professional, grown-up modern dealership. Spotlessly clean, polite and professional staff and high calibre... See more

Rated 3 out of 5 stars

Friendly welcome, coffee supplied, complimentary view of underside of vehicle, broken exhaust clamp, oil around sump, side repeater cracked, but overall a clean and tidy car. Loan car given. Phone... See more

Company replied

Rated 1 out of 5 stars

Very poor service, reactive not proactive. This business is too big to care about individual customers. Had to chase them and start complaining to make them act. Unacceptable long waiting times for re... See more

Company replied

Rated 5 out of 5 stars

Myself, my partner, our 10 month old and our dog were stuck 2hrs from home with a flat tyre, and none of the half a dozen tyre retailers in Shrewsbury had our size in stock. After being stranded for 4... See more

Company replied

Company details

  1. Car dealer
  2. Audi dealer
  3. Vehicle Parts Shop
  4. BMW dealer
  5. Vehicle Repair
  6. Mercedes Benz dealer

About Jardine Motors Group

Written by the company

Get The Assistance And Support You Need

Whether you had a great experience with us, or perhaps something wasn’t quite right, we want to hear about it.

We Are Here to Help

Please do not hesitate to contact our Customer Service team directly at:

customerservices@jardinemotors.co.uk

or give us a call on 0800 0125 434

If you have any questions or concerns about our service level. We are confident that we will be able to help.

About Us

Jardine Motors Group represents 14 of the world’s most renowned car brands across more than 50 locations in the UK and employs over 2,700 colleagues. Our mission to be ‘the best motor retailer as judged by you’ lies at the heart of the business as we strive to deliver exceptional customer experiences.

New & Used Cars

The Jardine Motors portfolio comprises a range of luxury brands with dealerships located all over the country. We will offer all the information you need to support you with your vehicle purchase, including part-exchange quotes, finance options, and a virtual tour around your chosen vehicle. Our knowledgeable sales team will be on hand to support you every step of the way – from your initial inquiry to handing over your keys and beyond.

Servicing & Parts

Every Jardine Motors location is equipped with state-of-the-art diagnostic and repair equipment, ensuring that we can pinpoint any potential issues with your model.

When you return to any of our dealerships with your vehicle, we'll offer you a complimentary vehicle health check.


Contact info

3.2

Average

TrustScore 3 out of 5

1k reviews

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3.2

All reviews

(1,025)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

After buying our 1st Range Rover 2.5…

After buying our 1st Range Rover 2.5 months ago Jardine Motors at Slough which we travelled nearly 6 hours to get too even though my hubby is in renal failure, but wanted this vehicle...Deal was done Toby was outstanding salesmen ... but now we are owed ££ and still not had it put back into our bank....yes nearly 3 months...and it's not pennies...They blaming accounts dept but who owes ££ for nearly 3 months ..Trying to get truthful answers is ridiculous, receptionist just fob you off or put phone down!!! Maybe CEO needs to be contacted. Treating customers this way in my opinion is absolutely horrific!!

29 April 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hello Mrs Wilson.

Thank you for your review.

We're sorry to see that you had a negative experience with us.

We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Customer Services

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality product!

27 June 2024
Jardine Motors Group logo

Reply from Jardine Motors Group

Hello Liv,

Thank you very much for your 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

Rated 5 out of 5 stars

Promptly delivered and good…

Promptly delivered and good communication with seller. Also good value item.

25 June 2024
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards,
Customer Services

Rated 5 out of 5 stars

Audi dealers experience

My experience an Tamworth Audi was outstanding. My Sales executive Govind was very professional and helpful with all questions and enquiries I had and kept me up to date every step of the way. The experience of purchasing and collecting my brand new audi was made very simple and enjoyable. I could not have asked for better service, highly recommended!

1 July 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Mohammed,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Govind.

We hope to be of service to you again!
Customer Services

Rated 5 out of 5 stars

Hassle free

Prompt service, quality product, hassle free.

3 July 2024
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Clive,

We appreciate you leaving us a review - thank you!

Have a nice day!
Customer Services

Rated 1 out of 5 stars

BURY SAINT EDMUNDS

BURY SAINT EDMUNDS! STAY WELL CLEAR, OF THEM.The customer service have now come back to me asking for me to contact them! the problem is months old now.The company were amazing until they got my money, then ignored me, contact, emails and issue with car.As i said avoid them

14 May 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Had issue with my delivery address, got a quick reply and the mini replica of my actual car, Jaguar XE, was delivered on right address. Great quality product.

25 June 2024
Jardine Motors Group logo

Reply from Jardine Motors Group

Hello Sim,

Thank you for your kind words - we're glad to have been of service!

Take care,
Customer Services

Rated 5 out of 5 stars

Love my new car!

Process was quick and easy, the team were extremely helpful and really helped me to get the car of my dreams.

27 June 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Nichola,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Customer Services

Rated 5 out of 5 stars

I’d been looking for this product for…

I’d been looking for this product for some time and my local Audi dealer told me it was no longer in production. Found Jardine on line and placed order which arrived very promptly. Would highly recommend your service. Thank you.

2 July 2024
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

Rated 5 out of 5 stars

Olivia Robertson was very helpful and…

Olivia Robertson was very helpful and professional my EML came on for the second time booked me in ASAP fault fixed. Olivia was keeping me updated throughout great customer service

4 July 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Martyn,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Olivia.

We hope that you'll consider us again in the future.
Customer Services

Rated 1 out of 5 stars

Avoid!

Reserved a car for £500 whilst i sorted out transfer to get the car, saw on the website you could reserve for £99 so i rang them and questioned it but was told that if you do that it prompts them to call to take £500. I decided against the car and asked for my reservation fee back a day later. It has been 2 weeks now and i still havent recieved my money and the so called manager refuses to speak to me and keeps passing me off to different people. This has been such a disgusting experience and no one is helpful at all. I have had to chase this so many times and not one person gave me a courtesy call to let me know they are sorting it out. Took them 2 seconds to take £500 off me but takes them how long to give it back???

6 July 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Sayema,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Customer Services

Rated 1 out of 5 stars

Speaking as a once owner of a new 2022…

Speaking as a once owner of a new 2022 discovery sport p300e, bought from this dealership. Broke down 4 times. In garage for 6 weeks last Christmas, again in July, November and December again previous year. Tried to reject car, LR refused as it had only broken down 4 times ! . Jardine only offered us px value (like we had just walked off the street) so lost £21k in 18 months from new. Then put it on forecourt with a nice big mark up . Terrible reliability, awful dealer service. Worst car decision I have ever made.

1 April 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Toby,

We understand your frustration with the service you received.

We are truly sorry to hear about the issues you encountered with your vehicle and the communication you experienced.

We value your feedback and take all customer concerns seriously.

We will use this feedback to improve our processes and ensure that our customers receive the best possible service.

Customer Services

Rated 5 out of 5 stars

A fantastic experience purchasing a Porsche

A fantastic experience purchasing a Porsche from Porsche Centre South London. Everyone was very friendly, helpful, and polite and the entire experience was very memorable.

24 May 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hello Raj,

Thank you for giving Porsche Centre South London such a great review!

It really means a lot to us.

Thanks again!
Customer Services

Rated 5 out of 5 stars

Quality genuine items

Quality genuine items, quick delivery, perfect fit, thanks.

27 June 2024
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Mr Sharp,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Customer Services

Rated 1 out of 5 stars

Booked my car for service because there…

Booked my car for service because there is a seatbelt fault. I've booked some time off from work as I live in Telford and Audi is in Shrewsbury. The appointment was for 09:30am and I was told that it would be a whole day job. I wasn't prepared for this nor was I told when I made the booking! Overall, a very poor experience! I am not using your poor service again as I can put it through diagnostics at any garage and it takes 5 minutes and not a whole day!

21 June 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Dimi,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Customer Services

Rated 1 out of 5 stars

I would have given zero stars if it was…

I would have given zero stars if it was possible. In January a part failed in my GPS - no maps no satnav and no My Audi app. Its now July. Im still waiting for the spare part to become available. What on earth is going on? No explanation and no repair. No sympathy and no help from Audi UK or Jardines. Dreadful experience all round. Honestly I cant recommend either party.

3 July 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Gary,

Thank you for getting in touch.

We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.

Please would you be able to email service.followup@pendragon.uk.com so that we can investigate this further.

Thank you,
Customer Services

Rated 5 out of 5 stars

Parts team at BMW Milton Keynes: brilliant!

Outstanding experience with the Parts team at BMW Milton Keynes! Mark and Duncan were so incredibly helpful and knowledgeable. They both went way above and beyond to answer my questions, and were both super polite and friendly. Thank you so much for all your help!

2 July 2024
Unprompted review
Jardine Motors Group logo

Reply from Jardine Motors Group

Hi Mike,

Thank you for taking the time to write this wonderful review.

I am very glad to hear that you were pleased with the level of service that you received and will ensure Mark and Duncan receive the recognition they deserve.

Many thanks.
Customer Services

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