Jawbone Reviews 

No customer service. Very poor information for the customer.
I have an Jawbone Up3, not funcitonal. I've sent several emails from their site with no answers. The support page isn't working.
Sounds weird !

The clasp of my UP2 is torn for the second time, after normal usage. They sent a new one about 1 year ago, but now nobody responds to my messages. Good luck to all companies that invested in jawbone ...

I like the tracker, especially for sleep, but there is ZERO customer support.

My up 3 is under warranty and needs to be replaced because the band is breaking in in two different places. sent multiple emails and no one responds.

Like many others, my Jawbone wristband failed at the 8-month mark. Jawbone have not responded in any way to my contact. I'm assuming they are about to collapse as an organisation and will not honour their warranty.

Not worthy of any stars.

I loved my Up2 - however after only using it for 4 months the band snapped. I used strong tape to band it back together, however after trying to contact them, call them, nothing.
It is also very dodgy also how their warranty site has been 'down for maintenance' for over month now. Has this been investigated?

You owe me a refund Jawbone!

I have owned my Jawbone Up3 for less than 6 months and the band has started to crack around the nodes, have attempted 3 types of contact over a dozen times with no response.

My Jawbone24 only lasted 2 month. Now it won't charge anymore and won't turn on anymore. It is not possible to get a hold of their customer service and they do not respond to emails. So frustrating!! Do not throw any money in their direction, you might as well flush it down the toilet!

I've loved their up3 band and for a while they were the only slim heart rate monitoring version that was werable with a business suit and gym shorts. I loved my sand stone and gold band but when it broke 8 months into a 12 month warranty I got one promising response from customer service then spent 3 frustrating weeks trying to get any additional feedback. I finally discovered, they shut down their customer service, sold off inventory and refused to be of any further service. Now they came out to say 'were still in the market and looking forward to the future?' Is this a future where they don't need the customers who supported them only to discover the 12 month warranty on their product was worthless? I'll see you at fitbit. Thank you for nothing. DO NOT SUPPORT A COMPANY THAT UNAPOLOGETICALLY REFUSES TO STAND BY THEIR PRODUCT, BRAND OR WARRANTY.

And no reply from customer service ...
First strap broke after 6 month...got it replaced but again after 6 month it snapped.
No reply so far ...
Too expensive for 6 month use only .
Won't buy again .

Bought 2 UP2 and one UP3, only one of them worked but after a while the bracelet broke. Got to talk to them in November 2016 and got an email saying they were sending me a new item... still haven't heard from them since even after I sent another email at the beginning of March. Just got a no-reply email with a reference number.... I am wondering if the company is still existing... i called two different numbers today, none of them is in service.... DON"T BUY Jawbone products !!!

Don't bother contacting "Customer Service" because there's no one there. The best you'll get is an email with a case number and nothing more. The word "warranty" also means nothing to them...

Same as many others..... Bracelet broke and was replaced....... Second one broke, got a response email that my work order was open so to speak...... Have heard nothing since then. I have sent emails and comments on FB page since Dec 2016.

jawbone strap broke within 3 months of purchase, contacted the support desk and provided all information as requested. did not hear anything back, contacted several times no one returned messages. Still waiting response from jawbone and that was about 3 months ago. Terrible service

Have emailed twice, Tweeted & DM'd numerous times to try get a resolutions to my current problem. Not only that but this band is a replacement to one bought in 2015 that broke within 7 months of purchase. The replacement has broke within 6 months.

The empty promises and silence...

Jawbone will not respond to any of my support requests. My UP2 stopped charging after 3 months and still will not charge after I've tried all the suggested techniques. I contacted the support and received an automated response saying that a file has been opened and that is the only response they have provided. This company is horrible and have a sub-standard product

Bought an up3 in January no major issues, a few glitches syncing but overall it's ok.
My main reason for giving a 2 star review is the design and customer care. I have stopped wearing the band because it keeps falling off. Have written to jawbone several times also tweeted them but have not had a response. Apparently there is a additional clip they send to you free of charge but 4 weeks on nothing has arrived. Wish I had bought the fitbit or garmin they at least would stay on my wrist and they also have the time display.

I bought a Jawbone UP3 as a present for my father. It worked for the first few weeks and then stops charging and would not sync with his telephone. We tried contacting the customer support (got no response) and resetting the device but nothing has worked. I've also heard nothing back from their support after writing to them in January. This product has been a complete waste of time and money. Avoid this company at all costs!

Bought one May 2016, lasted 2.5 months as the strap just broke off, Jawbone replaced it because it was still under warranty, the second lasted only 5 months and the straps broke into two places .The warranty for the second was only for 90 days.

I wrote to Jawbone asking why is the quality of the product so bad? I bought it because I walk a lot and I do not do aggressive workouts, I would expect the quality of the product will last years. Its been 2 months, Jan 8, 2017, and counting since I wrote to them and I have yet to hear from Jawbone.

I would think that they would try to do what they can to keep me as a customer instead they are willing to just let me go as a customer.

This is not good news for you Jawbone as a company. Where are you with your long term goals in term of products, customers and services? Every customer counts.