Jawbone Reviews 

In the past there was a way to call and at the very least someone would help you over the phone. Now you cannot call and all that you get is an automated ticket # then complete silence. I have followed up twice and no response. Jawbone support is non-existent. I have been a customer for years and I can no longer buy jawbone products since there is no support (and trust me, you need support for their products).

Loved it, but the plastic bracelet broke off on each of two units that I had in under a year. Jawbone was very good with customer service and replaced the unit. It did not hold up but 7 months. I have been using it by carrying it in my pocket. Not very accurate recordings by that method. I walked 7 miles one day and it only recorded 3 miles. Will not purchase another due to band weakness. That portion of design needs to be improved.

Hi have an UP2 that has broken 3 times. The first two times I got it replaced but since the new year I get no response despite trying to call (landline seems cut off) and my emails is not receiving any response. Very poor and I wouldn't even tell my worse enemy to buy this product.

Having procured a UP3 from Jawbone, I was very pleased with the product and the software supporting the UP3. To my disappointment the UP3 band started to crack and break apart after 8 months. I sat down and contacted Jawbone Support.
I was and have been ignored for 6 months. No response at all. I have tried several times and got nowhere. Then I tried to contact Jawbone through Facebook but same result. My comments are removed along with all the comments fromother people who are also trying to get in touch with Jawbone.
My advice; Stay away from Jawbone.

Jakob

My UP2 tracker broke after 6 months. No response from their support team and no way to get in touch via telephone in the UK. It's supposed to have a 1 year product warranty. DO NOT BUY FROM THIS COMPANY. Just look at the Amazon feedback to give you an idea of how bad they are.

Customer service is non existent. My Up broke whilst still under warranty, I contacted customer services. I had one reply asking for more information, which I supplied. Months later still no response from them despite me emailing them on several occasions. Avoid this company, faulty products and poor customer service.

I am trying to contact the costumer service, but nobody answers me.

After about 10 months of use, the clasp on my up3 broke. I contacted customer service to find out what to do next. They sent an initial email, but nothing since then. I have emailed four times since then, trying to get an update. I have received zero messages regarding my band. I can't find a working phone number.

I have been waiting for any kind of reply from Jawbone regarding my Up2 band for over 3 months. I will NEVER buy anything Jawbone again!!!

I loved my Jawbone Up2 Band Until the Strap Broke. Jawbone promised to send me a replacement, but indicated there would be shipping delays. I have been waiting for 3 months. Not only have I received no replacement, I have stopped receiving any kind of response from Jawbone. This is not acceptable. There should be a class action lawsuit against them!!!

I'm on my 3rd Jawbone (UP2). Fool me once and all that... (actually the 2nd band is still working but I gave it to a family member to try out and they liked it so I let them keep it). Anyway, this latest band is almost new and won't "wake up." I only ever get the orange light to come on, it won't pair, etc.. Tapping repeatedly gets zero results. Jawbone "opened a ticket" over 10 days ago, no further reply to that nor to a follow-up that I did two days ago. No more UP bands for me. Too bad because I like the styling (hate the other bulkier bands that are out there). But their "customer service" is abysmal...... STAY AWAY!!!

I have the Up 2 and have absolutely loved it ever since I got. I have had a couple problems with the Up 2 in the past, to which Jawbone customer service replied promptly and were able to send me a new product. Now the rubber on my Up 2 band has broken, and I have submitted two support tickets since Dec 31, 2016. After attempting to follow up on these tickets multiple times via email and finding no other way to contact the company as of Jan 25, 2017, I can only assume Jawbone is dead. Don't buy Jawbone products.

The clasp on my Up 3 broke after about 10 months of wear and, perhaps relatedly, the band repeatedly refused to connect to my iPhone on each sync attempt – 'forgetting' and re-adding it usually fixed this.

Contact customer support, but after an initial response asking for more info, nothing else was forthcoming. Chased multiple times with no reply. No replay on Twitter, either.

The band is now effectively dead and, I assume, so is Jawbone.

I have owned a number of up bands, and whenever I have encountered a problem, the customer service team have always moved quickly and resolved it, until now.
My latest device is an up 4 and apart from losing the charging lead a couple of times it has been reliable.
Until November as that's when the strap broke, the metal clasp separating completely from the strap. I have emailed repeatedly and had no response, the telephone number no longer works this is very poor customer service!!!

Replied to acknowledge my broken UP! and that a replacement would be sent out - but proceeded to ignore the further correspondence including my address. 4 months have since passed, I've had to purchase a Fitbit and will never shop with this Jawbone again.

Opened a case for a malfunctioning UP3 band. Support will not respond. Jawbone is not honoring the band's warranty.

I've emailed them, called them, Tweet them no response,

Okay, the products were always good, but with questionable build quality. I've always found their customer service to be second to none.....until the latest failure of my Jawbone Up. I had 4 Ups break in 12 months, which they quickly and happily replaced. I then upgraded to an UP2, which has been replaced a couple of times without question, but now it's failed again, and the customer service seems to have.......disappeared! Very sad, as this was the one aspect that kept me loyal. Oh well.

My band broke after only two months of regular, non abusive use. That wasn't even the real problem. I emailed customer service and explained what was going on, they did respond after a couple of days. They asked for a little more info and I provided it to them. After that I got 0 response. I emailed them 6 more times asking for a status update over the period of two months! When I tried to call I just got a message saying the phones were no longer taking calls. I never heard back from them and got rid of the product. I am disappointed that they weren't willing to make it right.

First Jawbone the strap broke. Contacted Jawbone and replaced no problem. Second Jawbone strap broke again. I've contacted Jawbone several times now asking for my Jawbone to be replaced. No response at all. I will never touch a Jawbone again. Really disappointed. I will buy a fitbit next time