First time ordering so didn't know how the engraving will look like. A quick email to Jaycee's to confirm, had a response back within an hour. Ordered and the trophies arrived within 2 weeks. Had a sl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Jaycee Trophies for over 10 years now. Their trophies look great, feel good quality and are reasonably priced. The engraving is always accurate, looks good and adds a personalised... See more
Company replied
Every year we go camping and we play this game called Blongo ball and we get medals for the first and second place - I’ve always used this company - quick delivery, high quality medals and great custo... See more
Company replied
Just Phenomenal, I honestly can't praise you all enough. Just so helpful from start to finish, you made sure my messages were responded to promptly & any phone calls. My order was a short timesca... See more
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Company details
- #2 of 15 best companies in Trophy Shop
- #2 of 69 best companies in Corporate gift supplier
- #2 of 14 best companies in Engraver
- #2 of 10 best companies in Glass Engraver
- #11 of 130 best companies in Sporting Goods Shop
About Jaycee Trophies
Written by the company
Superb range of trophies, glass awards and medals plus lots more. You can personalise and order awards online 24/7 with our easy to use website.
Whether you are looking to order sports trophies, school awards or glass awards for that special corporate event, hopefully we have just what you are looking for.
If you need help or guidance placing an order or just for advice, our excellent customer service team are always happy to help.
Awards are engraved and packed on site with a speedy turn around. Express delivery and click and collect options available.
We look after our customers. We offer loyalty reward points on every order so you get a saving every time you come back.
| Sport and Corporate Awards is now part of Jayceetrophies |
Jaycee Trophies
Written by the company
- Online trophy shop selling sports trophies, glass awards and medals
- Order awards online with ease in the comfort of your own home or workplace. - Huge Selection of Awards; - High Quality 'On-Site' Engraving; - Speedy Turn Around; - 5* Customer Service; - Loyalty Reward Points for our Customers - Free Artwork service for glass awards and eco/bamboo awards; - Low Cost Signed for Delivery Service (Free over £75)
Contact info
Unit 2, Pywell Court, NN17 5WA, Northants, United Kingdom
- 01536 408850
- info@jayceetrophies.co.uk
- www.jayceetrophies.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy
Easy to use site. Communication throughout was prompt and accurate. Fast dispatch, well packed. Courier used gave a hour time. Slot. Very happy.
13 March 2026
Reply from Jaycee Trophies
Thank you for such a lovely 5 star review!
Excellent service as ever
I've used Jaycee regularly for football trophies over the last five years and have always found them to be really helpful and very friendly to deal with. I have recommended them to several clubs. They always deliver on time, and deal with our last-minute requests so well!
13 March 2026
Unprompted review
Reply from Jaycee Trophies
Thanks so much for the kind words, loyalty and for recommending us to others Lloyd!
Yet another order from Jaycee
Yet another order from Jaycee, 1st class for quality of trophies and service. Our 3rd year using them to supply our trophies, wouldn't use anyone else!!
12 March 2026
Reply from Jaycee Trophies
Thanks so much for your continued custom! We're so pleased you are happy with the service and we look forward to assisting you again in the future!
Very easy online ordering and quick…
Very easy online ordering and quick delivery, great value for money.
11 March 2026
Reply from Jaycee Trophies
Thank you for such a lovely 5 star review!
Reply from Jaycee Trophies
Thanks for the 5 star review Gary! Much appreciated. We look forward to assisting you again in the future.
Reply from Jaycee Trophies
Dear Michael,
Thank you for your message. We are sorry to hear that you are unhappy with your order.
Following your request to return the personalised crystal glasses, we contacted you by email to explain our position. The items supplied match your order exactly and were delivered in good condition. They were not faulty, damaged, or incorrectly supplied.
As these glasses were personalised specifically to your order, they cannot be returned or refunded simply because they are no longer wanted. Our Terms and Conditions clearly state that personalised items are non-returnable unless they are faulty. Once an item has been engraved to a customer’s specification, it cannot be returned to stock or resold.
We understand that you raised a question regarding the origin of the goods after the order had already been delivered to you. Had this been discussed prior to ordering, we would have been very happy to help you find an alternative option that better suited your requirements. Unfortunately, as the order had already been processed and personalised by the time this concern was raised, a return or refund is not possible.
We take great care to ensure that all orders are produced and supplied exactly as requested, and in this case the items were fulfilled precisely according to the details provided at the time of purchase.
We are, of course, sorry that you felt disappointed with your purchase and that this led to a negative review. However, we can confirm that the order was completed correctly and in line with our published Terms and Conditions.
Kind regards
Team Jaycee Trophies
Reply from Jaycee Trophies
We aim to please Alison and we're glad we met that expectation! Thanks for the 5 star review.
Super Service, accurate and clear engraving.
Placed an order on Saturday, shipped Monday and received on Tuesday. Super service. Trophy was good looking and the engraving was accurate and clear.
3 March 2026
Unprompted review
Reply from Jaycee Trophies
Thanks so much for the review Peter! We are delighted to get 5 stars from you!
Reply from Jaycee Trophies
Great to hear! Thanks for the 5 star review!
The service was brilliant and I was…
The service was brilliant and I was giving this to an organisation. It arrived in time for their awards evening.
24 February 2026
Reply from Jaycee Trophies
We really appreciate that you took the time to leave us a 5 star review and look forward to helping with you future orders.
Reply from Jaycee Trophies
We really appreciate that you took the time to leave us a 5 star review and look forward to helping with you future orders.
1 out of three trophies not as ordered
1 out of three trophies not as ordered. No response as yet to resolution.
26 February 2026
Reply from Jaycee Trophies
Hiya Paul,
We have been in touch via email, so I hope we have solved the issue for you and that the additional plates supplied free of charge helped rescue our less than perfect first impression - we're really sorry about the missed sticker!
We always strive to be a 5-star company, so it’s disappointing to see a 3-star rating. We hope we'll get another chance to impress you in the future. Sorry for any inconvenience caused.
Team Jaycee Trophies.
Great experience
22 February 2026
Unprompted review
Reply from Jaycee Trophies
Thanks so much Terrance! We really appreciate that you took the time to leave us a 5 star review!
Excellent service and fair price
Excellent service and fair price. Will be back again soon.
24 February 2026
Reply from Jaycee Trophies
Great to hear Chris! Thanks for the 5 star review!
Great product & price & a very speedy…
Great product & price & a very speedy service too
17 February 2026
Reply from Jaycee Trophies
Thanks for coming back to us each year and for the 5 star review! Appreciated!
Very quick response and delivery
Very quick response and delivery. Friendly to deal with and the trophies are just what we wanted.
18 February 2026
Reply from Jaycee Trophies
We’re really pleased to hear you were happy with the quick turnaround and that the trophies were exactly what you were looking for. It was a pleasure to help, and we truly appreciate you taking the time to share your feedback.
Quick and efficient delivery
Quick and efficient delivery. Trophy really is worth the money
12 February 2026
Reply from Jaycee Trophies
Thanks for the 5 star review! Appreciated!
I've been using Jaycee Trophies for a…
I've been using Jaycee Trophies for a number of years and they are always super helpful and deliver perfect trophies swiftly. Highly recommend.
9 February 2026
Reply from Jaycee Trophies
Thank you so much for your continued support and kind words.
It really means a great deal to us that you’ve been using Jaycee Trophies for a number of years, and we’re delighted to hear you’ve always been happy with both the service and the trophies.
We truly appreciate your recommendation and look forward to helping you again in the future!
7 sets of trophies orderd
7 sets of trophies orderd
1-3 postion for different classes
and we got sent 4 x 2nd place all the same.
not impressed .
Called them and they appologised and are sending replacement tags , nice chap on the phone and i will use again .
13 January 2026
Reply from Jaycee Trophies
Thank you for taking the time to leave your feedback. As discussed on the phone, we were genuinely sorry for the error with the plates on your order and apologised at the time.
We also offered to remake and replace the incorrect plates straight away. While mistakes are very rare for us - as reflected in our thousands of 5-star reviews - we are human, and on this occasion something did go wrong.
We’re disappointed that despite our conversation and attempt to resolve the issue, you still felt the need to leave a poor review, but we do appreciate you raising your concerns.
UPDATE:
Thank you for updating your review and for your kind comments about our phone conversation - we do appreciate that. We’re glad we were able to speak with you, apologise, and arrange the replacement plates for you.
While we’re pleased the issue was resolved and that you’d be happy to use us again, we are of course a little disappointed that the updated review still reflects a two-star rating, particularly as we did our best to put things right as quickly as possible.
We always aim to provide a high level of service, and as shown by our many 5-star reviews, this situation is very much the exception rather than the rule.
Thank you again for your feedback and for giving us the opportunity to resolve the issue.
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