JCPenney Reviews 

We had a gift to return that cost $24, but since we did not get a gift receipt, they gave us only $10.23. They don't care about anything but GREED. We will never shop there again, and i will have the last laugh when they close all their stores and go bankrupt. By the way, the store was empty, and you could not find help at all. They truly don't care about customers

JCPenney uses Synchrony Bank the biggest rip off credit card company out there. They charge fees on fees on fees. Last month I paid my account in full on time and I receive my April bill with a $2 fee charge which no one can explain except to say it’s for interest. Interest on a zero balance!!! The fees and charges on this account were more in 3 months than I charged!!! I hope Penney’s realizes how many customers they are losing because of synchrony bank and their rip off unwarranted charges!!!

We've been a JCP customer for 40 years. This month, they charged us $1.99 for a paper billing statement. I don't want to do everything online. I don't want my info online. But JCP apparently, doesn't care about it's customers. It's the last straw...we are done. And will not return to shopping at JCP.

All the years of going here and JCPenney has chosen to reduce my credit limit for what who knows but has cost them not only my card but 3 other cards from my address never will we ever step foot in the store again you have lost we have resolved your demos

Drove an hour to JCPenny in Evansville IN, on good Friday. 4/3/2026. We'll worth today. To my nephew to get a suit for prom. The lady wasn't there that normally is on duty. So we had an assistant named Jerri to help us. Very kind and loving soul, sweet lady. Well worth the almost an hour drive to get there. Very awesome day. Give a 10 for this lady and place for helping us today.

I would like to recognize a Team Lead at your West Oaks Mall, Ocoee, FL location for exceptional service on Saturday, March 14, 2026, between 6:30–8:00 PM. She went beyond to help my family — including finding the fitting room — and demonstrated outstanding courtesy, empathy, and dedication. She truly represents the best of JCPenney and deserves recognition for a management role. I hope this reaches upper management.
In Detail to Appreciate her:

I would like to formally recognize the Team Lead who was working at the West Oaks Mall JC Penney in Ocoee, Florida on Saturday, March 14th, 2026, between 18:30 and 20:00. Although her name is common and I was unable to confirm it, her performance and professionalism were exceptional. She demonstrated remarkable courtesy, empathy, and genuine care. She went beyond to assist my family, including taking the time to locate the fitting room and ensuring we were fully taken care of. Her dedication, customer service, and leadership qualities truly stood out. Based on my experience, she is highly deserving of consideration for a management position or higher responsibility within the company. Please ensure this feedback reaches upper management. Her work reflects major credit on JC Penney, and it made a meaningful difference for us.

Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: 5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit."
"Honesty is the Best Policy “Be Truthful, Honest and Fair"

Im sitting here with the phone is ringing in jewelry all day no one ever answers jc penny oak park mall overland park. HORRIBLE CUSTOMER SERVICE
IT A WONDER WHY YOUR BUSINESS IS DOWN POOR CUSTOMER SERVICE WILL DRIVE THE MOST LOYAL CUSTOMERS AWAY. GET IT TOGETHER OR CLOSE THE DOORS!!!!

I have never missed a payment or had a late payment. However JCPenney constantly moved my limits up and down depending on how my balance was on other lines of credit. While none of those are ever late either. This messes with my score and gives the impression I'm not honoring my payments or being late when companies do this. I just closed it out because it's not worth the drama. I'll just shop at my other stores.

I had to wait 1 Month for 2 mattresses to just get as solution to wait for more time because the delivery company lost them. I didn’t buy those mattresses to that company, I bought it to JC PENNY but they never assumed they responsibility as store. COSTUMER SERVICE WAS AUFULL just transferring the call one and another time.

I had a very disappointing experience with this store. I purchased a piece of clothing that looked fine initially. However, after I hand-rinsed it once with water (before putting it on my baby), the color faded badly and large white streaks appeared on the fabric. This clearly suggests a problem with the dye quality.

When I contacted the store, they refused to accept a return because the item had been rinsed. However, there was no way for me to know the item was defective without rinsing it first. I did not use any detergent or bleach—only a simple hand rinse.

It seems unreasonable to deny a return for a defect that only becomes visible after basic rinsing. Unfortunately, this experience makes me question both the product quality and the store’s return policy.

I like this store more than I did 20 years ago. They’ve got sales running all the time and I can afford some of it. Unfortunately it took a plethora of competitors to make them see that overpriced merchandise is untenable. The biggest gripe I have is that hours keep changing. I understand there is less traffic but closing earlier cuts off people who work later. This has led me to have to buy online, which then I do not see as many sales and the experience is gone. I can buy anywhere online, it’s the physical experience I enjoy.

My husband really likes the clothes as well and he’s the type to wear khakis for 50 years straight. So this is a positive for me.

Experience is mixed, so I’m taking two stars.

DO NOT ORDER ANYTHING ONLINE. I ordered an item on Feb 14, and today is March 3, and I haven't received it. I called customer service and was told that they have to refund me, and I CAN'T RE-ORDER because of a technical issue. Worst service ever!

J.C. Penney credit card customer service he’s name is Jose he so rude I call for ask about when I need to receive my c.c and any cuestion I ask he got annoyed and Acted very despotically.

I had the greatest experience at JCPenney in Wolfchase, Memphis, TN. I was dealing with a very challenging situation, but Sandra k, the store manager, and Sandra K, the assistant manager in the jewelry department, went above and beyond the call of duty to help me. Their patience, kindness, and dedication truly made all the difference. I’m so grateful for their outstanding service and compassion!

JcPenney makes u call to allocate payments to non promotional balance. If u dont call they will not apply money to interest bearing charges so that u can pay interest. So although I made the purchase and it shows shipped they will not allocate the payment because their system is slow and basically told me to pay again. You have to watch them closely. I did buy a few items as promotional and have to pay off before closing the account but I plan to close the acct. They are not worth the aggrevation and syncrony bank customer service is rude and not helpful

In store experience has always been great. Buying a mattress through them has been a nightmare. They contacted delivery through The Hub which is a HORRIBLE company and wasted 2 days of my life. After never even laying eyes on the mattress JC Penney wouldn't refund my money until after the delivery company returned the mattress. Not happy because they are so horrible and I'll be lucky if they even return it.

I was sexually harassed at JCPenny when I worked there! I was there for six months a very hard time e everyday was a nightmare! The store was dirty and we were expected to everything on the floor ! The worst was the way they treated me the manager like I was not worth anything as a human being! No body believed me I just left there ! No wonder the company is awful with no future for employees! My advice you are better off working at Walmart! They carry the same product
S! Please don’t waste your time there!

I returned two orders, one partial the other complete. I was reimbursed for the partial order only. I spoke with Customer Service and was told I would receive the reimbursement for the complete order. In which I never received. I will not order from JC Penney again.

I won't even give 1 star only thing system required marking. JCP customer service would not give me her name All I request February payment amount and to close account due to " identity theft". Rep said will get letter in mail closing account but not her name. Language barrier on Top of the call.

I made a order with a egift card for items on the website got an email that they had to cancel my order they didn't have the items that the website has on it said I'd receive a check in mail because I paid egift card instead of just issuing me another egift!!!!! Waited nothing came in mail so I had to call to find out i had to make a complaint case to even get this refund started!!!! So 2 weeks no items no refund nothing!!!! And now im told I have to wait again to find out how ill get the refund or when ill get it!!! This is a joke jcpenny needs to be closed they are liars they falsely advertise having stuff they don't have and now im out completely with nothing but stress!!!!