Vicky in the Charlton store today was very helpful and sefved me. And i was very happy with my purchase. Unfortunetly before Vicky offered to help another member of staff was aervinf me. And was quo... See more
Company replied
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Review summary
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Fast service,box had seen better days smashed up .Trainers were in perfect condition ty.
Company replied
Perfect item, delivered promptly. However i wasnt able to link my jd status to my purchase so i missed out on any cash rewards so 4 stars only today
Company replied
On floor staff gave great customer service being pleasant and nothing too much trouble. What let it down was the fact you then had to stand in a very long queue to pay. Need to think of a better syste... See more
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Company details
- #343 of 371 best companies in Gift shop
- #104 of 122 best companies in Activewear shop
- #218 of 235 best companies in Fitness and nutrition
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
358k reviews
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I been asking for a refund for 2 weeks…
I been asking for a refund for 2 weeks I even send the item back that came diff size than the one I ordered no response from them .
23 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Fast delivery and as the purchase was a…
Fast delivery and as the purchase was a gift for my grandson he was very happy
21 August 2026
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Very poor
Very poor, my item had not been dispatched so I rang to be told it's not in stock, they were not even going to tell me, I cancelled the order because they said it could be a while if at all, shocking from such a big company
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Click and collect very easy quick and…
Click and collect very easy quick and reliable service
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
JD Sports Customer Care Team
Terrible missing item that was part of…
Terrible missing item that was part of a set and JD are saying the item wasnt missing! Absolute joke when you pay for something you expect to receive all items!
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
All good 123
21 August 2026
Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Amazing gym.staff all amazing like 1…
Amazing gym.staff all amazing like 1 big family ❤️
21 August 2026
Reply from JD Sports
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
JD Customer Care Team
I went in the shop the staff were…
I went in the shop the staff were amazing and helped me find what I was looking for my sons autistic and has a feeding peg and needed pacific joggers and the lady helped me get what I needed
21 August 2026
Reply from JD Sports
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
JD Customer Care Team
The sales clerk was able to assist me…
The sales clerk was able to assist me with a variety of options via the online store. She even took time to explain how the shipping process works . The website was very easy to navigate and give me updates on my package.
4 August 2026
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Staff was very helpful and professional…
Staff was very helpful and professional brilliant service
21 August 2026
Reply from JD Sports
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
JD Customer Care Team
I bought 2 tracksuits one all grey and…
I bought 2 tracksuits one all grey and one blue and grey when they came the blue and grey one had no bottom s with it I would be very grateful if you could sort it out for me the order number is 110000777118 thank you
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Helpful staff
The staff instore was most helpful and made it easy for me to order home delivery from the store .
10 August 2026
Reply from JD Sports
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
JD Customer Care Team
Reply from JD Sports
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
JD Customer Care Team
Parcel delivered quicker than expected
25 August 2026
Reply from JD Sports
Hi,
Thank you for taking the time to leave us a 5 star review. We appreciate it.
Thank you for choosing to shop with us. If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
JD Customer Care Team
I never have any issues with the…
I never have any issues with the products i buy and there always delivered really quick
21 August 2026
Reply from JD Sports
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
JD Customer Care Team
All good as always I have be happy
21 August 2026
Reply from JD Sports
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
JD Sports Customer Care Team
thank you very much perfect
21 August 2026
Reply from JD Sports
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
JD Customer Care Team
Love shopping on jd for clothes and…
Love shopping on jd for clothes and trainers plus very fast dispatch and delivery
21 August 2026
Reply from JD Sports
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
JD Customer Care Team
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