JDWilliams Reviews 

Account with credit setup without our permission. Called to inform them we received a letter saying we had opened up an account with £1250 credit, using our name and address. We hadn't, asked them to stop the account and ensure its blocked from any transactions, they said they couldn't do that straight away. Action Fraud have been sent the details. Stay clear of this company

Company got delivery address post code wrong. Customer service terrible to deal with just to correct there mistake.
Email they unhelpful
Phone there rude and do not listen at first
And have a over talk attitude.
I mentioned that I was disabled and they said they would record that fact and seemed to be more interested in that than my issue. All this was to stop a purchase going to the wrong address. Evri the couriers had the wrong post code.
Jd Williams a nightmare to deal with.
I will not use them again

Excellent speedy transaction

Great communication. Lots of help if needed. Thank you for your patience.

NEVER ORDER FROM HERE BEEN CONNED OUT OF 1000s since it changed from home essentials there’s been nothing but problems with everything service contact delivery charges quality of items they don’t wanna help you at all… always paid on time now I’ve got charges coming out my ears don’t understand why so my bill isn’t even going down,.. stay clear

Absolutely appalling service. A parcel which was estimated to be delivered nearly a week ago has not even been dispatched. JD Williams make it very awkward to contact them, demanding account numbers and order numbers when you attempt to get in touch which they have not even provided - bizarrely - when did you ever order something and not get an order number?

My advice is steer clear, this company clearly cannot be trusted. I will be pursuing a refund via my credit card company.

Very satisfied Very well easy to understand

Good to us everything

Paying online has been very helpful as living in a rural area makes it very straightforward for me.

DO NOT BUY FROM THIS SITE
purchased 2 chairs said was getting delivered Friday 17th waited all day nothing so I messaged them they tell me there not in stock and I have to just wait as they don't no when they are so I called them today was told they don't sell them it's a different supplier and they could be in stock by 26th July but no promises are they taking the piss don't sell stuff you don't have I have had no updates and have had to chase them then have to argue to cancel the order placed is a joke

If I could give no stars, I would!! I set up a direct debit to pay 5 days before it's due, yet this company puts charges onto my account so it never goes down! Avoid at all costs!!!!

Website aweful and slow, crashes all the time with gateway timeout. No idea why it crashes feels like someone is intercepting the data.

ordered an Item on my account, the order was approved and dispatched. Item demanded back by them from Evri before it could be delivered. I asked why this happened over the web chat, and they did not know, but within minutes of me complaining, my credit limit was wiped, and all orders cancelled, no explanation, and full account balance payment demanded in 21 Days

Yes, I love shopping this company. Their fashions are for any age.

I order items from them and they continuously cancel due to no stock availability. They need to stop offering the items if they don't have them. I've entered chats to discuss this but the chatters are reluctant to respond to my conversations/statements and time me out after seconds because they are either unable to communicate or unable to answer me. It is frustrating as I just want my money back and to never to use this site again. Absolutely useless. They've cancel everything and hold funds for about 5 days before returning them - No point in buying as they just hold your money for 5 days. Do not use.

I ordered 2 wardrobes from JD Williams, they were delivered promptly, however they sent the wrong colour wardrobes.
I contacted them immediately to let them know of their error.
It is now two weeks after delivery and I still have no idea when I will be getting the wardrobes I actually ordered - their customer service department is atrocious - I have been on the phone to them almost daily and I have received no update as to when I will receive my wardrobes.
I am consistently told to wait 3 working days for a response to every email I send, and then when they reply with a vague question, I am then expected to wait another 3 working days for a response to my answer - it's infuriating!
Honestly, if you can, avoid this company like the plague.

It has been horrendously difficult to arrange a return - in spite of their communications that indicate it is very simple.
Their links don’t seem to work and completely fail to recognise my order number. Impossible to speak to a human being too so l have still been unable to organise a return
I will never use this company again

The company mysteriously cancelled an order. I then received a letter two weeks later and rung them to discover a credit check was carried out , in spite of my paying for the item by debit card in full. I made a complaint and attached a photo of correspondence from them. In spite of this, they emailed me back to request identifying information before they would respond to the complaint. I will not provide them with any further information nor make another purchase from them.

Awful experience using jdwilliams. The quality of items is poor, customer service is awful, dont even bother complaining because they investigate themselves so wont uphold a complaint and they trap you with credit apr, starts off ok then bam 66.4%, if you end up struggling to pay and speak with them they dont care, wish i never opened an account with them and warn anyone who does.

beware three times now I have had accounts activated in my name and the only way I found out was from a clearscore notification, I have asked then to never open an account in my name as I don't wear their sort of clothes