It seems I am not alone! The 5” knife in my set simply snapped in half when I tried to cut a chilled Boost bar in half (another knife did this easily)… Response I received from LP simply said tha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whatever Pan - just superb! Heats quickly, retains heat, silicon handles are very efficient, can be used in the oven (to certain degrees), even cooking. Rinses well, washes up with ease (husband can... See more
Company replied
Tried to claim under their 25 year warranty for a broken knife purchased in 2019 - what a waste of time - just a total refusal to accept. Obvious that this company is just the trading name for mass... See more
The knives rust! 25 year warranty? They don't cover the warranty in under 18 months. They blame the user for not caring for item properly, even though these were hand washed with soapy water and thoro... See more
Company details
Written by the company
It all started when a French chef living in the UK made a small order of restaurant quality kitchenware for his family and some friends. They loved the products so much that he decided to try to sell them to friends of friends. It was a success and a catalogue kitchen business was born. Fast forward 20 years, we now sell over 450 exceptional kitchenware products (all sustainable and responsibly manufactured) and have over 500,000 happy customers. At Jean Patrique, we truly believe in the health benefits of cooking from scratch, and we love making and sharing our own recipes. We also proudly support cooking schools, charities, and the chefs of tomorrow.
Contact info
Unit WS.W112, Vox Studios, 1-45 Durham Street, SE11 5JH, London, United Kingdom
- 0800 472 5969
- hello@jean-patrique.co.uk
- www.jean-patrique.co.uk
2.1
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Whatever Pan is excellent and…
The Whatever Pan is excellent and versatile. I have two and have just bought a third as a present...
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Frank, we're so grateful for your 5-star review. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Excellent company to deal with and products of if quality
My Purchases from this company have been of high quality and really useful products
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Kenneth, we're incredibly grateful that you took the time out to leave us a 5-star review. Thank you for being our customer. We're here for you anytime. Kind regards, Team JP
Good experience
Good experience, my purchase came promptly and I am happy with it.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Vanessa, we're very grateful that you took the time out to leave us a review. - it's much appreciated. We're here for you anytime. Kind regards, Team JP
Really wonderful pan
Really wonderful pan, does everything, I am extremely pleased, cooks steaks to perfection!!
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Joan, thank you so much for the 5-stars rating. We're very happy to hear that you enjoy cooking using your Whatever Pan. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
i queried the delay in my order…
i queried the delay in my order arriving, turned out one items out of stock, i received an immediate apology and received an upgrade to a better product within 48 hrs
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Barbara, thank you so much for this 5-star review, and for being our customer. We're here for you anytime. Kind regards, Team JP
Over the years I've just about bought…
Over the years I've just about bought everything in Jean Patrique's product range, everything i have has stood the test of time, the saucepan range and the chef knifes are in themselves value for money, I use them daily and could not be happier, so much so that I've bought numerous products for my family, knowing that they will last them probably a lifetime
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Richard, thank you so much for taking the time to leave an excellent rating. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Griddle
I bought my pan for camping and have to say it was great at what I cooked from bacon and sausage to stir-fry and steak. Cleaned very easily to a must if camping. I would highly recommend. Great quality product
29 July 2021
Unprompted review
Reply from Jean Patrique
Good afternoon, thank you so much for taking the time to leave an excellent rating. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
Best pan ever!
I bought the forever pan and love it. It cooks vegetables and meat beautifully, with minimal fat and just wipes clean so easily.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Carol, we’re incredibly grateful for this 5-star review! Thanks so much for sharing your experience using The Whatever Pan. We’re here for you anytime. Kind regards, Team JP
Love my Jean patrique everything pan…
Love my Jean patrique everything pan though sometimes wish had bought the larger size.Heat is spread evenly and it cooks everything from steaks to wet dishes beautifully.After use it cleans up like new
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Kate, thank you so much for taking the time to leave an excellent rating. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
Not totally happy
Having bought several items I have decided not to buy anything else. Don’t use the whatever pan at all now as either steaks are burned or tough. The sandwich knife is too big for spreading. The 3 frying pans are ok but no better than other makes.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Mrs Cherry, thank you so much for your review, and we're so sorry to hear that you feel disappointed with the Whatever Pan and the Sandwich Knife. We offer a full refund or exchange up to 100 days after your purchase if you're anything but 100% satisfied, so please contact us at hello@jean-patrique.co.uk, and we will do our best to help. Kind regards, Team JP
Had a problem with a knife from a set…
Had a problem with a knife from a set of 5..on reporting it the customer service team were really amazing..sorted the problem out immediately and sorted out a replacement..I havnt received it yet as the item is out of stock till September..I’m hopfull that it will be sorted out for me when the item is in stock again..can only rate the company ten out of ten so far as they couldn’t do enough to help me..
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Lindsey, thank you so much for this excellent review! We're so pleased to hear that our Customer Service team were able to help you. Thank you for being our customer. - We're here for you anytime. Kind regards, Team JP
Stained Knives
Unfortunately although the active ordering and receiving went well one of my knives has already started staining. I only work with every day foods and wash and put away every time but the small knife having been soaked in boiing hot soapy water is not removing it. I though they would never stain so disappointed in the quality. I'm saddened I had to complain because I like to be a positve person and love giving positive feedback but unable to do that on this occasion. Thank you for giving me the opportunity to feedback. Stay Safe!
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Sheila, thank you so much for your review, and we're so sorry to hear about your knives. We offer a full refund or exchange up to 100 days after your purchase if you're anything but 100% satisfied, so please contact us at hello@jean-patrique.co.uk, and we will do our best to help. Kind regards, Team JP
Great company my knives are brilliant…
Great company my knives are brilliant and will last for ever if first impressions are anything to go by.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Mrs Ellie, thank you so much for this great 5-star review. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Excellent quality products
Excellent quality products. We have bought several items from Jean Patrique and have been very happy with all of them.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Ann, thank you so much for this excellent review! We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Nomination bracelet and charms
My son loved the gunmetal bracelet and charms. Delivered in 2 days. Excellent service and product.
Thankyou
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Kathy, we're incredibly grateful that you took the time out to leave us a 5-star review. Thank you for being our customer. We're here for you anytime. Kind regards, Team JP
Great pan
Great pan. Griddles perfectly and the lid makes all the difference. Apparently, I now make the best chicken kebabs in town...
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi White, thank you so much for taking the time to leave an excellent rating. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
These are an excellent set of knives
These are an excellent set of knives. Very sharp andeasy to use. Only down side is that I dropped on of the knives on the tiled kitchen floor and the blade snapped in half.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Jeff, thank you so much for this review. We're sorry to hear that one of your knives has snapped. If you wouldn't mind, could you please forward a photograph of the snapped knife with your order number in the subject line to hello@jean-patrique.co.uk, and our Customer Service team will look into this right away for you. Kind Regards, Team JP
Electronic Prppermill
Great compact kitchen gadget and to the usual high standard of JP.
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Yvette, we're so grateful for this 5-star review! We're here for you anytime. Kind regards, Team JP
I love my forever pan so much so I …reliable company
I love my forever pan so much so I bought the extra large forever pan, great company to deal with, response time is fantastic if you have a problem they fix it straight away 10 out of 10 from me
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Gloria, thank you so much for this excellent review! We're so pleased to hear that you enjoy cooking using your Whatever Pan. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Fantastic item
Fantastic item! Ordered a pan for my son..Great heavy, quality..looked and felt very professional..very happy. Fast service too
29 July 2021
Unprompted review
Reply from Jean Patrique
Hi Mandynorris, we're incredibly grateful that you took the time out to leave us a 5-star review. Thank you for being our customer. We're here for you anytime. Kind regards, Team JP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.