Jelenew Incorporated Reviews 6

TrustScore 2.5 out of 5

2.7

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Company details

  1. Activewear shop
  2. Road Cycling

Written by the company

Jelenew is the world's first haute couture professional cycling brand created just for women. Based in the US, and designed in France, Jelenew incorporates professional sports functionality and cutting-edge haute couture aesthetics into cycling apparel and more. Noticing the male-centric design pattern and aesthetic of the current cycling industry, Jelenew challenges the status quo by creating a vision truly from women's perspective, aiming to develop both the most professional and flattering cycling apparel. Driven by the mission to help develop global women's cycling, Jelenew aims to encourage women from all over the world to be their most authentic and adventurous selves.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

STAY AWAY FROM JELENEW!!

STAY AWAY FROM JELENEW!!! SCAM SCAM SCAM!!! I ordered a variety of their shorts, bibs, and jerseys... absolute rubbish. They took my money and made all sorts of excuses not to issue a return authorization or any refund once items were returned. I had to file fraud charges to my bank, who took over their mess. Instead of refunding my money, they made an "offer" of 30% off toward future purchase. They couldn't pay me to wear their crap

9 October 2025
Unprompted review
Rated 2 out of 5 stars

Ships from China

The ordered product was of good quality and true to size. However, I was very disappointed that it was shipped (mail) directly from China and correspondingly the delivery took about two weeks.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

Company does not provide return label

Company does not provide return label, however on the website you see "free retun" policy band. Bad service. Will not buyer there again. The product was on discount but the information about exclusion of these products is hidden, or not so clear stated as a banner of free return. So I was forced to keep the product 😐

21 May 2025
Unprompted review
Jelenew Incorporated logo

Reply from Jelenew Incorporated

Hello, we sincerely apologize for the inconvenience caused. To assist you more efficiently, could you please provide your email or order number? Thank you!

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