Jelly Wax Reviews 

89
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight that the items are extremely easy to use, highly reliable, and wonderfully gentle even on very sensitive skin. Consumers also deeply appreciate the remarkably fast delivery times, the pleasant botanical scents, and the overall exceptional quality of the items received. However, some people mentioned experiencing unexpected skin irritation, patchy hair removal results on tougher areas, or technical malfunctions with the wax warmer device. A few individuals also noted that the provided product pouches could be slightly larger and that mastering the application process takes considerable practice and patience.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality and effectiveness of the waxes... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the effective and gentle wax that... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the products are super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, waxing isn't painless. But comparatively, this wax is less painful while still being effective? I'm still a beginner so I have not gotten perfect results, and that one is on me, but I will be or... See more

Company replied

Rated 5 out of 5 stars

I tried Jelly Wax around 2 years ago for the first time. Unlike many other waxing brands/techniques that i’ve tried, Jelly Wax is easy to use, reliable, and superrr gentle which is a game changer for... See more

Company replied

Rated 5 out of 5 stars

The product arrived incredibly fast and I was very very happy with the quality. I did a lot of research before making this decision to purchase a hard wax warmer and Jelly Wax constantly was recomme... See more

Company replied

Rated 5 out of 5 stars

The package came quick and although I struggled for whatever reason with glitches stating certain items couldn’t ship to DC. When I finally got the order through I forgot to click for the qualifying... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Welcome to Jelly Wax's Trustpilot page. We're all about redefining your waxing experience, making it as smooth as the skin you're about to unveil. 🌟 Why choose us? We're not just another waxing brand; we're a community. A community that values empowerment, affordability, and, most importantly, YOU. We're committed to delivering salon-quality results right in the comfort of your home. 🏡 But don't just take our word for it! Check out what our fabulous Jelly Wax family has to say. Your feedback helps us grow, innovate, and deliver the best waxing experience possible. So go ahead, share your thoughts, and let's make beauty routines a little less routine. 💖 With all the love and good vibes, The Jelly Wax Team


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(89)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE THE WAXER

I absolutely love this waxer, I’ve been using it for three years now and it always gets the job done. Whether it’s arm pit hair, leg hair or facial hair! The wax is so pretty when melted and some of them have a good scent to make the waxing more enjoyable😂 I personally love the mango scented one. Overall this waxer gave me a great experience!

23 February 2024
Unprompted review
Jelly Wax logo

Reply from Jelly Wax

Thank you so much for this detailed review and for being a customer for 3 years. This is so sweet!! I agree that the wax does a pretty good job in getting all the hair!

Rated 5 out of 5 stars

I got this for my little sister…

I got this for my little sister and she loved it, even talked me into waxing the back of my neck. Neither of us have ever tried waxing at home before and it was the perfect way to start, easy instructions and super beginner friendly. She even got herself the subscription she liked it so much, and I love how clean my neckline looks.
Perfect as a gift or for yourself if you like waxing!

29 December 2023
Unprompted review
Jelly Wax logo

Reply from Jelly Wax

Aww thank you to you and your sister! This is such a nice bonding with your sister! Hannah, our Founder, made sure that the instructions are super beginner friendly!

Rated 5 out of 5 stars

Good company and good product


This waxing machine has been my go-to for three solid years. I'm in my 50s, and as an Asian, tackling facial hair around my mouth can be a real quest. But this machine? It's the Usain Bolt of warming up – quick! Does its job so splendidly, it's like a magic wand for unwanted fuzz.

19 February 2024
Unprompted review
Jelly Wax logo

Reply from Jelly Wax

Awww thank you so much for being a customer for three solid years. We appreciate it so much!!

Rated 5 out of 5 stars

Product works as intended

The wax warmer and wax works great. When I was missing an item from my order, customer service helped resolve that by sending out a replacement. I have get to get used to waxing and the kit I bought is novice/beginner friendly.

10 February 2024
Unprompted review
Jelly Wax logo

Reply from Jelly Wax

Thank you so much!! If you need any tips for waxing, just send us an email anytime!

Rated 5 out of 5 stars

Works

Honestly works amazing!

4 January 2024
Jelly Wax logo

Reply from Jelly Wax

Thank you so much for your review!! Please let us know if there's anything we can help you with!! Send us an email anytime :)

Rated 5 out of 5 stars

Awesome!

The customer support was wonderful when I messaged them, and the beginners kit I got was also wonderful! I have PCOS and I got the kit for mostly my neck since I have to shave it almost every day, but after my first waxing, it took the hair about 2 to 3 weeks to grow back! And it grew back patchy! I 100% recommend Jelly Wax!

8 December 2023
Jelly Wax logo

Reply from Jelly Wax

Wow! Thank you so much!! We'll be sure to share your review with PCOS besties!

Rated 5 out of 5 stars

Easy to use!

Following the Jelly Wax TikTok account made me think I could wax in the first place. I tried it and after a little practice I have gotten quite good! I've tried some other hard waxes and none of them grab my leg hair the way Jelly Wax does. I have medium to fine leg hair and Jelly Wax gets it every time!

4 December 2023
Jelly Wax logo

Reply from Jelly Wax

Yeyy! Thank you so much for your review! We are so happy that you enjoyed your Jelly Wax!

Rated 5 out of 5 stars

Love them!

I absolutely adore this company and their products. The customer service is exceptional. I ordered the Deluxe kit on a black friday deal for an insanely good price. It was simple and easy to use.

22 November 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you so much!! Customers are always are top priority!!

Rated 2 out of 5 stars

Late delivery

23 November 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you so much for your review and we do apologize for the delay in the delivery! We have just changed our fulfilment partner and promise a 3-5 delivery timeframe!

Rated 5 out of 5 stars

The Smell <3

Got this product delivered quickly and it’s worked great!!! I’ve used wax strips for years but wanted to give hard wax another shot. It’s been wonderful to work with & clean up has been so simple. With the wax strips I used, they always left a sticky residue that was a pain to remove and left my skin red but this stuff is a dream! Also, the scent is so wonderful. It smells like cotton candy or bubble gum (or something along those lines but smells great either way!). Would totally recommend.

6 December 2023
Unprompted review
Jelly Wax logo

Reply from Jelly Wax

Aww thanks so much! We're so happy that you loved the scents of our Jelly Wax!

Rated 5 out of 5 stars

Good quality

Easy to contact customer service

6 October 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you so much! Your satisfaction is our number 1 priority!

Rated 3 out of 5 stars

one of the best waxes i’ve used

love the wax, just wish the 500ml options were still available

13 October 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you so much for your feedback! We have Refill Box subscriptions in our website if you need a monthly refill, for 400g you can choose which scents you like for only $29! You can also cancel anytime :)

Rated 5 out of 5 stars

Does not hurt and great in picking up hair

I finally got the courage to wax my bikini!! I took a tylenol 30 minutes before waxing. I spread the wax from the side to the middle (not from the top) and took a deep breath and pulled in one motion!! Got the majority of the hair! Had to do a clean up and the pain was not what i expected. This is my first time to wax my bikini by myself!! Love this Jelly Wax!! For my underarms, they do not hurt at all after almost 3 sessions 😬

31 August 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you for this detailed review!!

Rated 5 out of 5 stars

10/10 first time waxing

Came incredibly fast and on sale I have so much I wouldn't have and I'm grateful for it. For A first time waxer this just felt like ripping off a bandaid it was a lot less painful than I was expecting because of this company.

22 September 2023
Jelly Wax logo

Reply from Jelly Wax

Aww thank you so much!! This is my nth time to wax already and I honestly don't feel anything when waxing my underarms! - Alexis

Rated 1 out of 5 stars

Missing wax

I ordered 6 bags, only 3 were delivered. Very dissatisfied

25 September 2023
Jelly Wax logo

Reply from Jelly Wax

Hi Sammi! Thank you for this review and I'm so sorry for what happened! Let me send you an email to correct this!

Rated 3 out of 5 stars

I loved the products as a first time…

I loved the products as a first time user. The only downside was that my order took much longer than it was supposed to and I wasn’t provided any updates

16 September 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you so much! I'm so sorry for the shipping delays! We're currently transitioning to another fulfilment center and hopefully, we can ship in 3-5 days by the time we restock! Hopefully, you can try us again in the future!

Rated 5 out of 5 stars

1st experience with jellywax

I've tried waxing kits before and they've all been a painful experience, but with jellywax it was the complete opposite. It was easy to use and I hardly felt any kind of pain. I 100% would recommend this!!

18 September 2023
Jelly Wax logo

Reply from Jelly Wax

Thank you so much for your kind words!!

Rated 3 out of 5 stars

painful, but with good results but not enough wax

I have been waxing for 2 years and I’ve tried many waxes before. I came across this wax on tiktok and figured why not? first, i bought the refill kit which is 2 wax bags and sticks and the sticks came chipped at the ends and uneven from the sides. second, the wax itself is good, but painful. with one application, it’ll pick up a bunch of hair which i liked. lastly, the wax bags aren’t enough. with the 2 bags i received, i managed to wax my arm pits, lower legs, and mustache, which is good but not worth the price of the small bag when there’s better products out there.

6 October 2023
Unprompted review
Jelly Wax logo

Reply from Jelly Wax

Hi Valerie!! Thank you so much for your honest review! We will keep this feedback in mind as Hannah improves our products :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look