Jessops - Shrewsbury Reviews 168

Received top service from store manager Max, at Shrewsbury. He arranged for a Sony a1 II camera to come over from another store. I also asked for a Sony 400-800mm lens to be put aside too. Max was brilliant in arranging all this as was his communication - calling me back with further info that I requested, and then calling me when the gear had arrived.

When I went to collect, Max sorted me out with a brilliant deal - I could not have asked for anything more. Fantastic service resulting in a very pleasant experience.

To anyone thinking about ordering online, call your local store and see what they can do for you.

I ordered a lighting stand in the Shrewsbury shop on 3/6/26, expecting it to arrive in a couple of days. This morning I got a friendly phone call to let me know that my order was ready for collection. On entering the shop I was greeted by several members of staff, and handed my order. That's what I call efficient. I was served by friendly, knowledgeable staff, and my order was correct, complete and in perfect condition.

I recently went to the Shrewsbury branch to print off some of wedding photos and SAM was brilliant he went above and beyond! 5 star service

Phil very helpful and knowledgeable puts you at ease

Having someone who took his time and explained everything about the camera bag that eventually purchased certainly helped

The shop staff were great! Knowledgeable, helpful.

Good selection of items to see and feel in real life, rather than relying on pictures from the internet.

We would have bought a couple of items online elsewhere (tripod, battery) if it hadn't have been for the way the staff acted.

Personable, pleasant, professional. Excellent.

Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops.
Despite being very busy, Michael looked into the matter very calmly, and called the service centre. The service centre agent guided Michael through a way of correcting the problem (the Service Centre had failed to take the cameral out of 'Service Mode.'
I wish to record the fact that Michael provided outstanding service and was very polite and understanding from the outset.
Michael should be given an award or recompense by the Management!

Excellent service from our local Shrewsbury branch. We went in to order a Sony camera and is happened to be Sony week where they were doing a deal on the camera we wanted. Max was extremely helpful and we would highly recommend Shrewsbury Jessops.

Professional and expertise advise

Consistently very technically knowledgeable and helpful staff at Shrewsbury, whenever I visit the branch.

The staff were able to show me exactly what I needed

I recently part exchanged some camera gear in store in the Shrewsbury store. I’d been looking to change my gear for some time and had visited the store several times and Sam was incredibly helpful with showing me different cameras and offering useful advice. During the part exchange process Max was also really helpful and I felt that he valued me as a customer. It was a pleasure to be able to discuss everything with a team of people in store rather than online. I really appreciate all their efforts and I love my new gear.

It's a great store, the only 2 things I found slightly unprofessional is, the procedure, every customer should get a physical receipt, not only on email, after all, these gadgets can cost thousands of pounds, I think customers need better reassurance when they send/drop their items.

Very helpful staff good service and knowledge base

Very professional and efficient.

We ordered in store. Max was very helpful & friendly. He was very knowledgeable about your products. It took 11 days before it was delivered. Not sure if that was Jessops or delivery firm.

Well with my hand on my heart I can truly say the staff at Shrewsbury Mardol shop went above and beyond and back again. I lost my dad in August, and we wanted some pictures restored and some scanning and adding to disc, well to say this was an easy task is wasn't there were 183 photos ranging from early 1900's to 1980's and there were 4 to be restored one being a wedding photo that was taken 25/12/1909 and was so faded. Well a total mammoth task i left them in their capable hands knowing that this is not a 5 minute job so when I got a phone call 5 weeks later, remember we have had Christmas and new year as well, saying they were done, so I went in and collected my photos and wow I was speechless they are magicians the restored photos are like they were taken today. There are no words to say how truly greatful I am you have made my ancestors come to life again 117 years after the photo was taken

Huge thank you to Sam and Max in the Shrewsbury store who couldn't have been more helpful, kind and skilled. We were trying to get digital and physical copies of some precious photos and artwork for a family member, there were big challenges involved with both and they really went above and beyond on Sunday to help us come away with everything we needed. Feeling so lucky have a Jessops in our town and couldn't recommend them more highly.