Flights on time both ways. Friendly and competent ground staff and cabin crew. Ground staff actually seem to care about customers which cannot be said for other airlines. All that said, very disappoin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was mainly good but informed about lack of food & drinks before flying. Whilst away there was a report that there had been a problem but all supplies had been resumed. Again, 2 days b... See more
We have always found Jet2 staff to be very customer oriented, we took advantage of the Twilight drop off in Glasgow for the first time, which made our travel so much easier... Every member of staff th... See more
Chaotic departure from Tenerife South ,3 hours late taking off due mainly to passport control problems. Flight itself was good as usual with Jet2. The all day breakfast was awful. The omelette would... See more
Company details
- #6 of 8 best companies in Airline
- #28 of 45 best companies in Flights search site
- #70 of 97 best companies in Travel deals
Written by the company
Enjoy a friendlier flying experience with Jet2.com! Get low fare flights to over 50 destinations from nine UK airports, along with allocated seats and a huge 22kg baggage.
Written by the company
- Coronavirus (COVID-19)
- Voted Best Airline – UK and Best Low-Cost Airline – Europe at the Tripadvisor Travellers' Choice Awards for four years in a row, Jet2.com’s the top place to go for friendly low fares. With us, you can snap up one of our incredible deals. We’ve got daily flights departing from our nine UK bases and more than 70 destinations across Europe and beyond to pick from. You’ll find beach destinations, ski spots and some of the world’s best cities among the line-up, meaning you can choose the place that suits you best.
- What we’re doing
- Your safety is our priority – always. Things may look and feel a little different these days, but we want to reassure you that you’re in safe hands when you fly with us. Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great flight. During your journey, you may find some things have changed, but we’ll look after you throughout:
- • Looking after you before you go: There are some simple steps you can take to give you extra peace of mind before you even take off, like checking in online and downloading our app to use mobile boarding passes.
- • Looking after you at the airport: Your wellbeing is our top priority, so expect to see some new measures to keep you safe and sound, such as social distancing, wearing a mask at all times and boarding in small groups.
- • Looking after you in the air: Our planes are deep cleaned daily and kitted out with HEPA filters, plus we’ve switched to a more contact-free experience onboard.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0333 300 0042
- customer.service@jet2.com
- www.jet2.com
4.4
Excellent
137k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a hidden disability
I have a hidden disability, jet2 were informed on booking the flight. LA 1708 ( Corfu > Man ) 24/5/26
The head stewardess, on noticing me, asked if I was ok, needed anything ( I was ok ), and went above and beyond.
Just to say thanks for great service.
Chris O
24 May 2026
Always on time and always operate with…
Always on time and always operate with friendly efficient staff
30 May 2026
Jet 2 fabulous as always
Smooth check in. Flight on time staff and service excellent. Booking prices and communication excellent.
5 June 2026
Early on line check in and twilight bag drop
The on line check in one month early is great. The twilight bag drop for early flights is great. The communications about any problems is very good.
There has been issues with no hot water on board so no hot drinks which is not so good.
There was a delay on the return flight, issues with the plane, but the pilot kept us informed, which made it less annoying.
14 May 2026
The flights were ok but the assisted…
The flights were ok but the assisted travel at my destination was poor
4 June 2026
Efficiency
Efficiency, flight on time . Lovely staff . I travel to faro approximately 6 times a year so I will always choose the cheapest option. unfortunately jet 2 is not always cheaper so therefore my other options are Ryanair who as a company is appalling and EasyJet are becoming much the same . Looking at every way they can squeeze more money from you .
30 May 2026
No complaints
I’ve Always had a decent experience with Jet2, nothing with them a number of times and fortunately have not had any bad experiences and we are going to Croatia in two weeks time so fingers crossed it remains the same
18 October 2025
Comfortable ,on time ,friendly crew
13 May 2026
From the airport staff to end of…
From the airport staff to end of holiday all your staff were polite and helpful you should be proud of them.
29 May 2026
brilliant customer service
brilliant customer service. from all the team both ways of our journey
staff are helpful and courteous
16 May 2026
Alicant to Newcastle Flight
Following our arrival at Alicante Airport we were directed to our departure gate and following a short delay boarded our flight to Newcastle. Although we departed late, our flight was trouble free and we arrived on time. No issues experienced, in flight service was good.
23 May 2026
Efficient, kind and helpful.
Firstly your staff are so kind and helpful. Very efficient.
The check in eases stress.
The aircraft a very clean.
30 May 2026
From booking our flight on line jet 2…
From booking our flight on line jet 2 always delivers excellent service. The staff at the airport are very helpful, we usually use the twilight check in when we have a early morning flight makes it so easy just to go straight to security.
17 April 2026
Overall a very good travel experience
Overall a very good travel experience. There were some delays which need to be sorted, which is why 4 stars. There was some communication breakdown in the Verona Airport and many people didn't know where they were supposed to go. This was a JET2 problem not the new system and needs to be resolved.
27 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.