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Jet2.com Reviews 137,135

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TrustScore 4.5 out of 5

4.4

Airline
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Review summary

Created with AI, based on recent reviews

Looking at 29,389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professionalism, both on the ground and in the air. Many people highlight the excellent service, noting that staff go out of their way to ensure an enjoyable travel experience, often making journeys smoother and less stressful. The booking process is frequently described as easy and straightforward, with clear communication and updates provided. However, some customers also noted issues with flight delays, particularly for certain destinations, and occasional problems with in-flight service, such as limited food or lack of shopping options. A few other people also felt that seat assignments were incorrect or that special assistance arrangements were not handled efficiently at certain airports.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Location

Customers had ambiguous experiences with location, with some reporting significant issues at airports like... See more

Holidays

Customers consistently note ambiguous experiences with holidays, with many expressing satisfaction and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding it easy and straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Flights on time both ways. Friendly and competent ground staff and cabin crew. Ground staff actually seem to care about customers which cannot be said for other airlines. All that said, very disappoin... See more

Rated 4 out of 5 stars

My experience was mainly good but informed about lack of food & drinks before flying. Whilst away there was a report that there had been a problem but all supplies had been resumed. Again, 2 days b... See more

Rated 4 out of 5 stars

We have always found Jet2 staff to be very customer oriented, we took advantage of the Twilight drop off in Glasgow for the first time, which made our travel so much easier... Every member of staff th... See more

Rated 4 out of 5 stars

Chaotic departure from Tenerife South ,3 hours late taking off due mainly to passport control problems. Flight itself was good as usual with Jet2. The all day breakfast was awful. The omelette would... See more

Company details

  1. #6 of 8 best companies in Airline
  2. #28 of 45 best companies in Flights search site
  3. #70 of 97 best companies in Travel deals

Written by the company

Enjoy a friendlier flying experience with Jet2.com! Get low fare flights to over 50 destinations from nine UK airports, along with allocated seats and a huge 22kg baggage.

Written by the company

Coronavirus (COVID-19)
Voted Best Airline – UK and Best Low-Cost Airline – Europe at the Tripadvisor Travellers' Choice Awards for four years in a row, Jet2.com’s the top place to go for friendly low fares. With us, you can snap up one of our incredible deals. We’ve got daily flights departing from our nine UK bases and more than 70 destinations across Europe and beyond to pick from. You’ll find beach destinations, ski spots and some of the world’s best cities among the line-up, meaning you can choose the place that suits you best.
What we’re doing
Your safety is our priority – always. Things may look and feel a little different these days, but we want to reassure you that you’re in safe hands when you fly with us. Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.
What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great flight. During your journey, you may find some things have changed, but we’ll look after you throughout:
• Looking after you before you go: There are some simple steps you can take to give you extra peace of mind before you even take off, like checking in online and downloading our app to use mobile boarding passes.
• Looking after you at the airport: Your wellbeing is our top priority, so expect to see some new measures to keep you safe and sound, such as social distancing, wearing a mask at all times and boarding in small groups.
• Looking after you in the air: Our planes are deep cleaned daily and kitted out with HEPA filters, plus we’ve switched to a more contact-free experience onboard.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

137k reviews

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Rated 1 out of 5 stars

Still waiting

Still waiting, over 2 weeks later, for a response and at the very least, a refund of the excursion we booked on holiday that never turned up. No response to my complaint and when I ring I just get told that the advisors don't deal with complaints

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Serving too much alchohol at 6am

Serving too much alchohol at 6am
We have always had great service from Jet2, but were very disappointed on our flight out from Bristol to Faro on 16th May this time when multiple groups were served additional alcohol after the refreshments trolley had already passed through. These groups were already very drunk when boarding and legless by the time they got off at 9am with some of them vomiting and leaving rubbish and mess on the floor of the plane as they got off. They were then also very noisy and obnoxious when passing through Portuguese customs. I'm all for people letting their hair down and having fun but this was out of control. There were families with young children on the flight and the air stewards were battling to get the drunk people to sit down and buckle up when landing. Please rethink your drink policy on board, especially on flights that are taking off at 6.10 in the morning.

16 May 2026

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