Jet2holidays Reviews 

Hi
I enjoyed my holiday, great relaxing atmosphere. Food was great and hotel was amazing. Unfortunately on this occasion the only bad thing was the room me and Mt daughter was in was infested with bed bugs. When brought to the attention off reception we where moved room's. This would have been fine but unfortunately my daughter and I thought it was at the pool we where getting bitten. It wasn't until I was woken dugong the 4th night I seen a bug in my bed. I pulled it apart and found numerous bed bugs in the frame. 7 days later and I'm still coverd I bits.
Apart from this unfortunate events, we enjoyed our stay. Hope thus I'd helpful for further event's.

Great communication from start to end. Plenty of very helpful staff always available to help which really takes the stress out of booking your holiday, but especially navigating everything at the airports and transfers etc. accurate website information and keeping you updated every step of the way. All really helps to make your holiday the best experience.

We did not have a decent view from our balcony! It had no sun to enjoy and was surrounded by the wall of the hotel! Also for 2days it was very noisy with a large truck and a crane outside making a terrible noise delivering pallets of goods into a top floor of the hotel!!! The food choices were also limited and very disappointing compared to when we last stayed there 8yrs ago! I do not do spicy food or curry nor things with tomato in them. This left me with very little choice each night! Before there was rows of food. Now most of the hot food is in a square around the kitchen area with some children’s choices and salad stuff at the back. The first night because we missed the food by the time we arrived we never got a meal! If you waited until 10.30pm you could go get a poor salad choice! Very disappointing! We both also ended up either upset stomach’s on the Saturday!

After arriving at agrilia hotel at the end of august 2026 we was greeted with a smile. We had 10 fantastic days at the agrilia hotel. All the staff were very helpful and polite nothing was too much trouble, from information on restaurants, buses , taxis, hire cars, anything you asked they helped you with. Vivian who was always behind the bar was always polite with a smile and always made you feel welcome, she was brilliant. Very comfortable beds round the pool and very clean. The rooms was clean checked on every day. Breakfast was really nice food from fried breakfast to continental food. Plenty verity of drinks. Couldn’t complain about anything of our stay. The strip is about 15 mins walk away for restaurants and bars, plenty of shops bars and restaurants. There is a couple of supermarkets about 3 or 4 mins walk from the hotel. Would definitely recommend this hotel. About 10 mins from airport in taxi, so this was a bonus. Very happy with our holiday at the Agrillia , a must visit.
Thankyou to all the staff.
Robert and Dawn senior. England

From the very beginning of our holiday things were not right. The flight was delayed by five hours, it seemed that jet 2 had very scattered information on not only our flight but also many others, reflected in the many announcements over the tannoy, which were confusing to say the least. We eventually arrived at our destination in the early hours, got to bed very late,missed breakfast by being so exhausted and were wiped out for the first day. The holiday commenced and then came the time to depart,,, we arrived at the airport and were told the flight had not even left the uk and that no-one knew when a flight would be available for us to board, which was not very encouraging. We were then told that a hotel was available for us and shuffled onto a coach for almost two hours, dropped off at a hotel where we were told there was no food available as the restaurant was closed and that we could find food just a minute away.. which considering we had no idea where we were was not really great customer service. We went to bed and had a very disturbed night as we didn't know what time we were going to be leaving the following day.. the morning arrived with more mixed messages.. pick up at 11.00 then a flight at 2.00.. then pick up at 3.00 with a flight at 9.10.. we were given lunch at the hotel then boarded a coach for almost five hours, no air con.. which I did raise with the reps on board twice, once at the beginning of the journey and once after one and a half hours, which they were unable to fix.. considering the heat was over 30 degrees we found this unacceptable.No water was offered, which I would've thought was standard procedure.. a bathroom break for about 20 minutes where we could purchase our own water.. big deal... then off to an alternative airport. We waited very patiently in a very long queue for some time to check in and then be told by a rep that he was moving customers into our queue because they had complained of waiting for 20 minutes.. I pointed out that my husband was lame and had a walking stick and that we were tired and had been on a coach for over four hours and delayed for 24 hours.. he was dismissive and to be honest we felt discriminated against because of our ethnicity and age. It was a very poor exercise in public relations, to say the least, the flight was then delayed again. We can honestly say that this was one of the worst experiences we have ever had in travel. Any happy memories of this holiday have been completely erased by the awful travel experience we had at both airports.

Staff are great and very useful. Easy check in and very organised.

Front the start to finish I highly recommend jet2 holidays. From Gatwick airport we were assisted by a member of staff who helped js check in bags in manually. The transfers to the hotel, the help at the hotel to the last min it was a great experience. The resort Granada luxury palace belek was also amazing. Highly recommend this company will definitely be booming again with them in the near future.

After spending thousands with Jet 2, on our return flight today, we requested a half cup of hot water to dilute a remedy for a cold. Bear in mind, at the same time, we were purchasing the recommended meal deal.
The response ,
“We need to charge you for a half cup of hot water. It is for health and safety.”
We have spent some considerable sums with Jet 2. In fact, the same air hostess was offering a discount voucher as we were leaving the plane. We will never travel with Jet 2 again.

Not for us hotel over crowded, was like staying at butlins! The meal area wasn’t big enough for the amount of people, there was no soap in the dispensers in the toilets, the rooms weren’t cleaned very well feet were black! Wouldn’t go again!

Booked trip to hotel Greco Dama Dama in Rhodes.

All good aside from- transfer coach kept everyone waiting an hour as they’d lost a customer’s wheelchair. Jet2 should’ve organised that customer a private taxi instead keeping everyone waiting.

Then the coach driver dropped us on busy road as too lazy to turn in. Same in return had to log our suitcases up a gradient in 32 degree heat back to main road. Every other drop up got dropped at the entrance to their hotel.

Hotel rep booked is on excursion which was later cancelled Elle’s that night as not enough booked on (there were ten of us) unreliable relationships with local providers needs sorting. We then had to organise to meet rep again for refund.

On return took so long boarding that we missed flight slot and spent 2 hours! Waiting for runway to take off- no drinks or snacks offered.

Usually Jet2 very good but felt let down on this trip.

Great payments scheme, friendly staff at outgoing and invitations, same for staff on the aircraft too, will definitely book again

Airport staff are always helpful in my experience with Jet2 and no different on this trip which was great. Transfers were good but tiring as we had to change buses to get into a smaller one closer to the centre of Limone. Hotel Cristina was clean but tired & dated rooms but facilities like 2 pools and restaurant were very good. Breakfast choice was comprehensive. The location and views from the hotel are fabulous. The shuttle bus into the town each day was helpful as it’s a steep uphill walk back to the hotel without it! Hotel reception staff were unhelpful and indifferent. We arrived late morning and were allowed to use facilities until check in at 3. We went back to reception at 2.30 to see if our room was ready by chance and were told it was hotel rules that we couldn’t access it until 3. Fair enough, but sitting outside reception waiting, another couple arrived ( before 3) and were given the keys to their room. We went back to question this to be told ‘we are nice to some customers!’ I was flabbergasted but then insisted we were given room keys which they did begrudgingly give them to us. On the whole the staff in reception and the bar felt unhelpful apart from the lovely Ilaria in the pool bar who was always welcoming and helpful. Overall we had a lovely holiday but it was spoilt a little by the disappointing customer service

Jet2 holidays, great travel company with very helpful and considerate staff. 5* company with 5* destinations and Hotels.

Everything good, flights, transfers, hotel, liked getting texts about transfer pick up times, bus numbers etc.

Airport and flight crew fantastic.
Hotel not so much.

We went to the jasmin beach hotel in gumbert turkey , the hotel was fantastic and also the food and drink. In a great position right on the beach, close to all the shops restaurants and bars, five minutes away from bodrum castle and bazaar ( in a taxi for about £5 ). Great place to visit and will definitely be back again next year .

I would have given five stars but our flight was delayed by two and a half hours and we were stuck in the dreadful assisted travel area at LBA.

Went to sons wedding

The hotel was great, very clean, cocktails made fresh when ordered and the food was hot and very good, lots of choice and options.

The staff were friendly and helpful.

The flights were good, despite the 2-hour delay coming home, the transfers were ok, and the Matina apartments were excellent. They are perfectly placed if you like a beach, and an easy walk to all the restaurants.