jewellerybox.co.uk Reviews 

I was looking for some bar stud earrings to replace some very old gold plated one's so was delighted when I came across Jewellrybox.com and found some 9ct gold one's for not much more than I had paid for the plated one's years ago.
The delivery was very fast and I couldn't wait to try them on, they are so pretty, elegant and comfortable. I'm very happy with this purchase and will buy from jewellerybox again!

Great online store. Have ordered from them a few times. Items have always been of lovely quality and quick delivery. Great customer service. Will continue to follow and order more in the future

Came exactly as I ordered and fits perfectly. Had an issue with the delivery address which was sorted out immediately and the product turned up next day.

I have never ordered jewellery from the internet so was wary. I shouldn’t have been the two hearts linked silver and blue pendant and chain is beautiful and both myself and the recipient are delighted. I was kept informed of delivery and the pendant was well packaged. I have no hesitation whatsoever in recommending this seller

I was delighted when I opened my little package. The silver chain is so bright and dainty - perfect for my special pendant, and the design means the chain doesn't get tangled, as so many do. It arrived quickly and carefully packaged.

I love their earrings and they always arrive promptly

Great quality jewellery and fast delivery. Highly recommended.

What a great company. Beautiful earrings and great price.

And it arrived quickly. Everything that you want! I love shopping with Jewellery Box.

❤️❤️❤️

So affordable and good quality! I love everything I’ve ordered from here.

Wish there were more photos of each piece

Excellent! Have loved everything I have bought and will be back for more.

Absolutely thrilled with my personalised men’s ring! The craftsmanship is top-notch, and the engraving is done beautifully. It fits perfectly and looks even better in person than I expected. Shipping was incredibly fast, which was a great bonus. Highly recommend for anyone looking for a unique, high-quality piece! The price was Incredible!

Jewellerybox is my absolute go to for jewellery!! I would never shop anywhere else for such beautiful, unique pieces.
I only ever buy real gold for myself and there prices are so reasonable and the quality is amazing.

One of my favourite websites! Great for browsing, lots of unique items and very speedy delivery. Everything is good quality and arrives well-packaged.

Firstly the quality of the product. I purchased the 9ct large gold locket and it was everything I hoped it would be. Secondly I purchased it with the wrong length of chain and the staff could not have been more helpful in making the change I needed.

Excellent quality bracelet which my daughter loves. I will definitely be buying more pieces from here.

Excellent service and quality products

1st time buyer and definitely recommend. Bought a fingerprint ring of my late dad who passed on new year's day and came was so happy with it. Came super quick. Im able to wear it to his funeral. I've ordered a charm for my daughter and can't wait to receive it. Thanks Kelly

I spent over £800 on jewellery from JewelleryBox.co.uk, but unfortunately, a staggering 90.6% (48 out of 53 items) proved to be defective. Issues included:
* Charms detaching immediately
* Stones falling out after the first wear
* Clasps breaking instantly
I have NEVER experienced this high level of frustration from ANY company before. Despite requesting a refund, I encountered significant difficulties. Communication with customer service was inconsistent, with contradictory statements regarding the refund status. They sent my refund to a closed account and are claiming that it is successfully completed. I am still waiting for my refund as of January 2025 when I was promised it back in December 2024. Also, I have 12 emails spanning 2 years regarding refunds. If I was actually refunded, I would have 14 emails confirming refunds.
In contrast, I have successfully received 9 refunds from seven other companies for various reasons at the time of this closed account. The refund evidently bounced back to them and they are choosing to keep my money.

*JewelleryBox.co.uk clearly prioritizes profits over customer satisfaction. I strongly advise against purchasing from this company*.

Lessons Learned:
* Thoroughly research any online retailer before making a purchase.
* Read customer reviews from various sources.
* Document all purchases, communications, and any issues encountered.
* Be wary of overly low prices, as they may indicate poor quality.
Disclaimer: This review reflects my personal experience and may not be representative of all customers. However I do know that Jewellery Box flags and deletes bad reviews. This review is my third attempt.

MAY 2025 UPDATE: With regards to that ridiculous response for the benefit of other customers, I contacted my bank 3 times, they did receive the refund, then they sent it back to Jewellery Box. ALL CLOSED bank accounts do this. So of course, I received NOTHING! It's MY choice, never to use Jewellery box again, others can at their own risk, but I would NOT recommend it.

Superb choice of products, good quality and all at a great price. Delivery was quick and the items were well presented. I have no hesitation in recommending this company.

Lovely company, great price jewellery and very efficient. My new chain is perfect and the packaging, delivery and quality are spot on. Will definitely be buying from here again.