Returned a ring and informed the box is "empty"
Ordered a Sterling Silver St Christopher Signet Ring, which turned out to be far too small and didn’t suit me, so I requested a return (and had to pay the return postage). After they received the package, I was told the box had arrived empty. Despite multiple emails back and forth, they continued to insist I had sent an empty box. Considering the total cost was under £30, I eventually gave up pursuing it - but I wanted to warn others who may consider purchasing from them, especially if you might need a refund.
I’ve read the company’s reply, and I want to clarify a few points for anyone considering a purchase:
1. My return was not “empty.” I returned the ring exactly as instructed. The suggestion that two staff members opened the parcel and found nothing is simply not consistent with reality.
2. The company keeps referring to their “policy” and tracked postage, but tracking only confirms delivery - it doesn’t prove what was inside the package on arrival. They are shifting responsibility onto the customer rather than acknowledging the possibility of an issue on their side.
3. At no point did they offer any practical solution, even though this was a low-value item (<£30). Their position was simply: “We say it was empty, therefore it was.” That leaves customers with no protection if anything goes missing after posting.
4. I didn’t ask for anything unreasonable - only a standard refund for a returned item. Instead, the burden was put entirely on me, with no goodwill gesture, no investigation, and no middle ground offered.
5. Their reply mentions they “never wish to imply dishonesty,”
yet the entire message does exactly that, while also implying I should have paid extra for insured postage just to return a £30 item.
This experience reinforces my original warning: if you need to return something, you may find yourself in the same situation - blamed, dismissed, and left out of pocket.
5 October 2025
Unprompted review
