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J Harries Electrical Reviews 

835
•
TrustScore 5 out of 5

4.8

Appliance shop
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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that items arrive very rapidly, often within a couple of days, and are properly packed to ensure complete protection during transit. Buyers appreciate the competitive pricing and clear website details, noting how simple it is to find and order exact replacement parts online. Shoppers also value the prompt email updates and helpful customer communication that keep buyers fully informed throughout their entire purchasing journey. Some reviewers were not happy with occasional problems, mentioning that certain packages arrived damaged, contained incorrect replacement items, or experienced unexpected delivery delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast arrival times... See more

Product

Customers consistently note positive experiences with product, highlighting that items arrive promptly, match... See more

Service

Reviewers highlight positive aspects of service, frequently praising excellent delivery times and competitive... See more

Price

Users describe positive interactions with price, frequently highlighting fair and competitive costs that... See more

Order

People report positive experiences with order, highlighting a smooth, easy transaction process and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 15 year old washing machine gave up the ghost after several repairs. I searched online and found J Harries web site which isn’t too far from me. I ordered a Hisense 7kg model. Ordered online and... See more

Rated 5 out of 5 stars

Our existing washing machine broke down over the Bank Holiday Weekend. On Bank Holiday Monday we ordered online when the store was closed, Tuesday we had a call to arrange delivery and by 10:30am Wed... See more

Rated 5 out of 5 stars

I ordered a 100m reel of 79 strand speaker cable, after checking the tech spec with a customer support person at J Harries to make sure it was as good value as I thought it was. I placed my order and... See more

Rated 5 out of 5 stars

needed candle lamps older type found them genuine article.orderd despatched got them well wrapped .Decent price not expensive like other charge

Company details

  1. #43 of 133 best companies in Appliance shop
  2. #11 of 31 best companies in Electrical equipment supplier
  3. #69 of 192 best companies in Electronics store
  4. #9 of 15 best companies in Light bulb supplier
  5. #13 of 53 best companies in Plumbers' merchant
  6. #25 of 98 best companies in Tool shop

About J Harries Electrical

Written by the company

Electrical Supplies, Home Electronics, Domestic Appliances, Lighting, Tools, Plumbing Supplies, Batteries, Home & Garden plus lots more from all the leading brands.

We've been trading for over 60 years and have over 20,000 products in stock - from our large range of steam irons, kettles and toasters to lots of hard to find and discontinued electrical items & parts.

Our shop is based in Cardigan, West Wales - we sell to both Private & Trade customers in store and online with fast delivery within the UK and FREE local delivery within Ceredigion, Pembrokeshire & Carmarthenshire.

We have knowledgeable and experienced staff on hand to answer any questions, or to sort out any queries you may have. Buy electrical goods and components with complete peace of mind.

www.jharries.co.uk

Contact info

4.8

Excellent

TrustScore 5 out of 5

835 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(835)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

Good service, despatched promptly .
Part avoided replacing complete fan.
Part fitted and working

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I never or at least I haven’t received…

I never or at least I haven’t received the goods as of yet.

9 June 2025
J Harries Electrical logo

Reply from J Harries Electrical

All resolved now. We were surprised to read your review and we followed this up immediately. Order was placed on 9th and delivered on the 12th - as per your request, this item was left in your chosen safe place by the delivery driver (email and photo sent to you). We hope you are happy with the product, now that you've found it :) Kind regards J Harries

Rated 2 out of 5 stars

Replacement PCB was faulty so I phoned…

Replacement PCB was faulty so I phoned the shop and replacement was sent off straight away and arrived promptly with a return envolope for the first one. that was also faulty so I sent them both back. have not heard anything yet about a refund.

28 May 2025
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Reply from J Harries Electrical

Hi Graham, we're sorry to hear that you had issues with these PCBs. We've sold 1000's of these without issue, so we were very surprised to hear that you had two faulty units. Upon return, both boards were fully tested and worked perfectly. Maybe the adjustable timer setting was set too long and it felt like the fan wasn't going to switch off when you were testing? The refund was issued at midday on the 11th June 2025, after we received both units back. Please let us know if you haven't received payment.
Kind regards J Harries

Rated 4 out of 5 stars

The item worked

The item worked. Delivery was very prompt. The only downside was no confirmation email of my order and when my item was dispatched.

30 April 2025
J Harries Electrical logo

Reply from J Harries Electrical

Hi, Thank you for your review. Sorry that you didn't receive these notifications. These are always sent with all orders we receive and process. We're unsure why you didn't receive yours, maybe it went into your Promotions or Junk folder. Glad you were happy with the item and delivery. Kind regards J Harries

Rated 5 out of 5 stars

Good, old-fashioned customer service

I rang the shop and got a lovely lady called Sian who actually opened up the box containing the electric fire I was interested in to check something for me before I decided to purchase it. I came away feeling as though I had gone back in time to the days of the good, old-fashioned customer service of my youth. I highly recommend this retailer.

23 April 2025

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