Items were as ordered, well packaged, no major damage and delivery was very prompt. The delivery driver was very helpful and took away the packaging. One of the tiles had a minor manufacturing blemish... See more
Company replied
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Review summary
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Reviews shaping this summary
Stuff arrived quicker than expected although it came a day before the estimated date,which could have caused a problem if no one had been in. The pallet delivery driver was very good with an awkward d... See more
Company replied
Dealing with Zac for the supply of the roof tiles, Breathable felt, timber pattern. He provided a prompt quotation, order, He arranged for the delivery of the the equipment required to accommodat... See more
Company replied
Had 2 recent roof tile orders from JJ. Quick, easy, competitive prices including delivery costs Staff are profesdional, polite and responsive and your not sat in a queue for ages waiting to speak t... See more
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Company details
- #32 of 39 best companies in Roofing Supply Shop
- #36 of 42 best companies in Building materials store
About JJ Roofing Supplies
Written by the company
Welcome to JJ Roofing Supplies TrustPilot page. Here you will find review from customers who have purchase from jjroofingsupplies.co.uk.
We have specialised in Roofing Supplies for over 27 years. Buy online, call 0333 700 11 11 or email sales@jjroofing.co.uk and speak to one of our experts today.
Our goal is to supply all of our customers, large and small, with reliability and security in their living spaces.
We do this by offering quality products made from the highest quality materials at outstanding value for money.
As one of the leading suppliers of quality roofing supplies, we have built our company and reputation on trust: We use trusted suppliers from all around the world. Our customers trust us to provide the highest quality products at the lowest prices. We trust our employees who have the knowledge, understanding and expertise to help & support you where necessary.
So put your trust in JJ Roofing Supplies...
IF IT’S ON THE ROOF, WE STOCK IT.
JJ Roofing Supplies. If It's On The Roof We Stock It!
Written by the company
- Huge range of stocked products
- We have thousands of roofing materials stocked and have everything you need for your roof including roof windows, tiles, slates, lead flashing, timber, guttering and more.
- Fast Nationwide UK Delivery
- We offer next day delivery nationwide delivery. FREE DELIVERY on Roof Windows and Accessories on orders over £50 (Exclusions apply). For more information visit: https://www.jjroofingsupplies.co.uk/delivery/
- 100% Safe and Secure
- JJ Roofing Supplies is registered and assured with SagePay and uses a secured SSL payment system.
- Customer Care and Support
- We are dedicated to providing the highest standards of care during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly. To speak to a customer service assistant please call 0333 7000 11 11.
Fast free nationwide delivery
Fast free deliveries for orders over £50*
There are no shipping costs and you will receive your items within 5 days of placing your order on stocked items. For more information please visit: https://www.jjroofingsupplies.co.uk/delivery
Contact info
Unit 6, Riverside Industrial Estate, AL2 1DT, St Albans, United Kingdom
- 0333 700 11 11
- web.sales@jjroofing.co.uk
- www.jjroofingsupplies.co.uk
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Cystomer service is excellent ordered coping stones lady called carlotta was dealing with my problem 2 of the stones were badly chipped carlotta was very helpfull even delivered free of charge to my home carnt thank her enougth would buy from this company again brilliant company thankyou carlotta and rest of team
18 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Holland,
Thank you for taking the time to leave us such a lovely review!
I am happy to have helped and hope to serve you again in the future.
Reply from JJ Roofing Supplies
Dear Tony,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Jamie at JJ Roofing has been incredible…
Jamie at JJ Roofing has been incredible from the first moment I spoke with him. He could not have done more to help and make me feel valued. A very polite and considerate guy who was incredibly patient, and nothing was too much work. I would definitely use JJ Roofing again.
22 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear John,
Thank you for taking the time to review us!
We are delighted to read your experience was positive and Jamie was supportive, and we look forward to serving you in the future!
helpful team
14 July 2025
Reply from JJ Roofing Supplies
Dear Anthony,
Thank you for taking the time to review us! We are delighted to read your experience was positive, and we look forward to serving you in the future!
Don’t waste your time.
Don’t waste your time.
Delivery should have been two or three working days, but instead we waited over 2 1/2 weeks just to be told that our window was damaged in transit not once but twice, and it was also deleted off of their system by mistake so they didn’t know we had an order.
Shop somewhere else.
22 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Zarnani,
As per our previous communication, sadly the delivery of your order was delayed due to carrier issues.
If you wish to continue discussing the matter please respond to our last email dated 22/07/2025 and I will be happy to further explain the circumstances surrounding the delay of the shipment.
Missing Parts
One of my roof windows was missing crucial fixing brackets and the handle. Currently seven days since I made JJ Roofing Supplies aware of this and I still haven’t received the missing parts despite making it clear that they were holding up the job and costing me money.
22 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Harvey,
Thank you for taking the time to review us!
We can see you placed this order on 28.06 and that you received the windows on 02.07. This issue was then raised on 15.07 and I can see that all information was passed to the Manufacturer on the same day. As these fixings are coming to you directly from Altaterra, they have provided us a despatch date of 18.07 with Royal Mail. We are monitoring this issue closely and we will keep you posted with any update.
A helpful lady
Further to my general review, I should like to add, Helen Walsh was the point of contact who ensured my order and delivery was dealt with to my satisfaction. Great work 👍 Thank you.
10 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Alan,
Thank you very much for adding this to your review!
We agree that Helen is a superstar, and we are so happy you received the service you deserve!
Thank you for your order and we look forward to serving you again!
Not impressed with how pallet was…
Not impressed with how pallet was delivered. Several roof tiles broken because of the way the pallet was wrapped. Luckily I had ordered some spares.
30 June 2025
Reply from JJ Roofing Supplies
Dear Mr Murphy,
Thank you for taking the time to review us!
We are sorry to read that the pallet was not correctly delivered - could you please reach out with a few details to customerservices@jjroofing.co.uk so we can look into this?
Great Customer Service
Zakari was incredibly knowledgeable and saved me a great deal of hassle. Polite, friendly, and super helpful — everything you'd hope for in a merchant. Their prices are very competitive, and I’ll definitely be using their supplies again in the future.
16 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Eman,
Thank you for your lovely review!
We are aware of how big an asset Zak is, and we are delighted you could get the service you deserve!
We look forward to serving you again in the future!
Fantastic customer service
Best customer service I’ve had from any company for as long as I can remember .Helen Walsh you are a star, thank you for all your help 😁
14 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Tamsin,
Thank you for your lovely words!
We also believe Helen is an absolute superstar, and we are so happy to read you are happy with the service and the order! We look forward to serving you again in the future!
Fast and prompt delivery
4 July 2025
Reply from JJ Roofing Supplies
Dear Colin,
Thank you for taking the time to review us!
We are delighted to read that your experience was positive, and we look forward to serving you again in the future.
Not happy with JJ Roofing
After spending hours researching the product I needed, I decided to place my order with JJ Roofing. The process was straightforward, and I was patiently waiting for delivery. However, a few days later, I noticed an email stating my order had been cancelled and refunded—without any explanation. I’ve attempted to contact their support team multiple times but have been unable to get through, which has been extremely disappointing. A simple acknowledgment or reason for the cancellation would have gone a long way.
2 July 2025
Reply from JJ Roofing Supplies
Dear Mr Leeper,
Thank you for taking the time to review us.
We apologise for the missed communication, as I can see you placed your order on the 02.07 and were advised on the same day via email that we wouldn't be able to fulfill this order due to not being able to use a pallet service to send this to NI.
Please refer to the email coming from customerservices@jjroofing.co.uk to see the details of this.
We apologise for missing your call on 07.07 and invite you to contact us via email for any further inquiry.
Well I’m not a roofer
Well I’m not a roofer, just an ordinary guy who needed to replace some roof tiles. I came across this supplier and was already impressed with the reviews so I places my order.
I received a phone call next working day to inform me that they weren’t in stock but they would order them in for me, which was totally fine as I wasn’t in a rush.
When it came to receiving my order unfortunately the courier delivered someone else’s pallet.
I got in touch with the customer service team and they couldn’t do enough to sort it all out. They arranged collection and then arranged for my delivery to arrive which did.
I believe this is the best customer service I have ever received, and it’s all down to Carlotta Modesti. My order wasn’t worth thousands of pounds but it certainly felt like it.
Thanks JJ Roofing Supplies, I used to think Apple were number one at customer service but you have knocked them off the top spot by a mile.
Thanks Mark
27 June 2025
Reply from JJ Roofing Supplies
Dear Mark,
Thank you for taking the time to leave this fantastic review! We are truly happy that we were able to get your items to you after a little "detour"! Thank you again, and we look forward to serving you in the future!
ordered an item and paid in full
ordered an item and paid in full, then got an email back to say the item was discontinued
30 June 2025
Reply from JJ Roofing Supplies
Dear Mr Rigby,
Thank you for your feedback.
Regrettably, we are not always informed when items are discontinued by the manufacturer, and this can sadly lead to similar circumstances to the ones you have experienced.
We hope to be able to serve you more successfully in the future.
Fast and Efficient at great value …
I phoned for info and they were extremely helpful I ordered and delivery was quick and efficient, my fault I needed to reorder did it online and just as simple.quality product and the helpful install guides on their website were excellent
29 June 2025
Reply from JJ Roofing Supplies
Dear Steve,
Thank you for taking the time to review us!
We are delighted to hear that your experience was positive, and we are looking forward to serving you in the future!
All the guys at JJ Roofing were great
All the guys at JJ Roofing were great. My wife has a great love love of her garden and her flowers, and the guys made it there priority to make sure the garden was kept safe from any damage. Great guys, hard working and very polite. Thank you so much, Andy and Ionelia.
10 June 2025
Reply from JJ Roofing Supplies
Dear Andy,
Thank you very much for your lovely review!
We are delighted to read your wife's flowers were kept intact and we look forward to serving you again in the future!
Reply from JJ Roofing Supplies
Dear Artur,
Thank you for taking the time to review us!
We can see you received these items directly from the manufacturer - please contact us on customerservices@jjroofing.co.uk so that we may assist you better!
Satisfied Customer
Order attentively received, goods delivered as promised. Driver was courteous, goods were at the standard we expected. Good all-round service.
Satisfied customer. Thanks
5 June 2025
Reply from JJ Roofing Supplies
Dear Geoffrey,
Thank you for taking the time to review us!
We are delighted to read of your positive experience and we look forward to serving you again in the future!
Reply from JJ Roofing Supplies
Dear Race,
Thank you very much for your review!
We are delighted to read of your positive experience and we look forward to serving you again!
Ordered quite a few wall pier caps and…
Ordered quite a few wall pier caps and copings.
Had a few issues where I ordered a few wrong things.
They responded to calls and emails quickly, sorted out my issues and re ordered the bits I needed without any fuss.
Also arranged pick up for bits that were left over
3 June 2025
Reply from JJ Roofing Supplies
Dear Customer,
Thank you for taking the time to review us.
We are delighted to read of your satisfactory experience, even with the pier caps issues, and we look forward to serving you again!
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