Jmcsecure Reviews 73

Bought a Hilook system recently. Much better than my old one! Very impressed, quick delivery too!

Ordered a great cctv system from jmc. Needed some advice before choosing the system and the support I recieved both on the phone and via email was fantastic! Will absolutely purchase from again and cannot recommend this company enough! Thank you!

Could not care less about delivery times when selling through Amazon, general approach is "oh well, we messed up, sorry" when querying where deliveries are. Really surprised that (a) Amazon let them get away with this & (b) they somehow still manage to keep trading in all honesty. Avoid where possible unless of course you enjoy really bad customer service

The product information is misleading e.g. my system is supposed to record on Motion Detection but it doesn't. I received prompt replies up to placing the order, but none afterwards, so I spent hundreds of pounds and I am stuck with the system which is not as described, not really fit for the purpose, and cannot get any support.

Purchased a dvr box delivery was great, when i eventually paid someome to set it up for me, the powercord lead came without a plug on it after tying 2 wires exactly the same it didnt work, they said i could return it but had to take it to a matalan, i cant carry it because it is really big and heavy, it didnt look like that in the photos so now its stuck in the box in my spare room, i wouldnt even try guess what plug to try wire up as i have already had one property burnt down to ground i would not want to mess with any electric cable that i havent got a clue about, they could at least have notified me the cable came without a plug then i would not have Purchased it so im absolutely fumimg what a waste of money i havent even got

I have purchased a couple of HIKVision Hilook NVR camera systems from JMC over the past few years and have also received helpful after sales support/advice on making modifications to the system.

Good service
Have recently order cameras for our business and all were delivered on time, however there was a fault with one which had to be returned. There was a bit of delay with having it picked up and was not informed that the courier could arrive any time up to 6:00pm (our office closes at 5:00pm). Courier arrived at 5:20pm, but was back the next day to pick it up, and once they received the faulty camera a replacement was sent out straight away. James was very helpful and I would recommend this company.

I found JMC Secure from a google search and found the prices to be excellent. James was also very helpful in providing advice of a long period as i was a novice at home security. The products arrived on time and well packaged. I ended up wanting to return one of the cameras for a different model. James said this was no problem at all and i was refunded the full amount once i sent the item back and the new product was sent straight away. I would recommend JMC secure without hesitation.

JMC Secure was recommended to me by a friend when I had mentioned setting up my own CCTV system at home.

I initially made contact with them via email to discuss my needs and requirements. In response I received a comprehensive reply addressing all of my questions. It has obvious I was dealing with somebody with excellent product knowledge.

I ordered a Hikvision system which arrived promptly. I was relieved to receive genuine Hikvision products as I’d heard that there were a lot of non authorised sellers on the web distributing fakes.

I have had the system setup now for months and am very happy with it. Previously I had used a smart cam system with cloud recording which doesn’t come close to the capability of a Hikvision system.

Several months after installation, one the cameras developed a minor fault and there was a build up of condensation on the interior lens. I emailed JMC a further time and they assisted with some troubleshooting. Unfortunately the steps they advised didn’t resolve the problem and so they replaced the camera with a new like for like one.

In my opinion, home security should not be overlooked and JMC have allowed me to install a professional system within the home environment. I would not hesitate in recommending the products they sell and service they offer.

I’ve been a customer with JMC Secure for over around 5 years and always found their support extremely good. They have responded quickly to any enquiries and helped me troubleshoot any problems I’ve had over the years with cameras including helping me set them up initially. I’ve had a big learning curve installing cctv cameras to monitor our storage yard and I’ve built this up over the years with the support from JMC Secure using mainly Hikvision cameras and a Hikvision DVR. I’ve experienced their returns system and not had any problems, one of the cameras developed a fault after 2 years and was returned to JMC to have the fault investigated. JMC agreed that the camera had a fault and unfortunately, due to the age of the camera, it had to be returned to Hikvision themselves for them to investigate, which did take a few weeks. This is quite understandable as they have to decide whether it is a fault of the camera or the installation itself, they can’t just replace cameras when it may be the installer that was to blame. A camera was shipped to me as soon as Hikvision had fed back their report to JMC Secure. I wouldn’t hesitate to recommend JMC Secure and thank them for the support they have given over the years and will continue to deal with them in the future😊

I had a similar experience to Nick B this year. I had purchased an 'adapter granny camera', through Amazon, which stopped working and it was so difficult to get them to accept their responsibility. They suggested various tests and one was that it could be the mini SD card which I tried by replacing it, but that did not work. So I sent it back to them with the card for them to test and yes, they gave me a refund, presumably because it was through Amazon, I can't complain about that but the process was unduly difficult. However, when I asked them to return the SD card they made stipulations and I quote:

I can confirm we have found your micro SD card.

Please email us a royal mail postage label and we will drop the item at post office for you. You can of course buy these on royal mail website....
to protect your SD card, it will be in a padded envelope so when buying your postage you might need to state "large letter" as obviously this is thicker than a normal envelope. I also advise you use a tracked / signed for service which covers the cost of the item as if royal mail lose it, you will need to claim against them for the value. For this reason we will get a "proof of postage" receipt at point of posting.

Clearly the cost of this, just to return my property, a minute SD card, would be more than the cost of the card so I can only imagine that they were prevaricating just to be awkward because they had had to make a refund. They never returned my card something I believe is akin to theft. In my opinion this is a dreadful way to interact with Customers and this reputation will not enhance their future trading prospects.

I bought a HIKVISION NVR and 5MP IP camera from Jmc Secure as I wanted to upgrade from my old xvision ip cctv system.
Paid for next day delivery and arrived as expected by DPD.
Great quality picture which improved again after tweaking settings.
Only issue I had was setting up the remote app but called JMC and advice given helped me to fix the problem.
More cameras on the way.
Thanks 5 *
S.Campbell

Dealt with lots of CCTV Companies in the past, these are the best. Good prices, good range without there there being too many products, Great service and equipment always arrives on time. Excellent work guys

I had difficulty finding a retail outlet that had a good knowledge of CCTV IP Surveillance Cameras, particularly those made by Hikvision recommended by a friend in the know. I was fortunate to stumble across JMC Secure during a web price search, coming in at a competitive price. They responded to my order within hours and delivered by courier the very next day. I had cause to contact them and ask about a special fitting I needed but could not pin down on the manufacturer’s website. The gentleman on the phone knew all about the product model and advised when the fitting I needed would be available in the correct colour.
I have since made a second order for another 3 excellent cameras and they too arrived the next day. Full marks JMC Secure.

Ordered an NVR and some cameras after seeking some help from JMC. James at JMC was very helpful and took time to review my requirements before suggesting the equipment required and how best to achieve my installation. JMC's website is very informative and their pricing very competitive with excellent informed delivery. Thank you again

Great service very helpful on the phone. Will defiantly use them again.

This site is easy to use and has all you need to set up a security system from a domestic to a commercial premises. I have done both. The after sale service is also very helpful. Apart from the above they are also competitive.

The website, product, and service are excellent. The only downside is the manufacturer's product manual, which lacks detailed explanations of the camera's functionality options. However, the camera itself is well-designed and built.

the product were sent out very fast and recived in good order.
have had not time to use the cameras but tried one out it work fine but the only thing found that it didn't pick up black it show it as grey but it may be needs some fine turning

I spoke to the comapny regarding my requirements and they offered all possible forms of solutions. They even thought of the small adapter I required at a minimal cost. Exactly what I wanted and would deal with them again.

Many thanks