Joblogic - Service Management Software Reviews 

JobLogic has some genuine strengths, but unfortunately a few fundamental issues prevent us from rating it higher.

The UX is genuinely very good, and the core functionality around job management and field force management is strong. For service-led, field-based businesses, JobLogic does a lot right and is clearly well thought out in that area.

However, we are primarily a projects business, and the project management functionality (which appears to be relatively new) has been buggy and unreliable for us. This has made it difficult to depend on the system for larger, more complex project workflows.

We’ve been using JobLogic for around eight months, and there is a serious data integrity issue where invoice numbers update themselves. This has been hugely disruptive to our operations. We raised this issue over four months ago, and despite multiple follow-ups, it still hasn’t been properly identified or resolved. For a system that sits at the heart of finance and operations, this is a significant concern.

Overall, it feels like the product is primarily aimed at field force management, and that project-led businesses are not a major focus. If you are a largely field-force-based company, this is probably one of the best tools available. If you run substantial projects, there may be better options on the market. That said, we are now deeply embedded in JobLogic across the business, and switching tools would likely be difficult and potentially even more disruptive.

On the positive side, the onboarding experience and training are good, but the onus is very much on the customer to invest time in learning the system and deciding what is appropriate for their specific business model.

JobLogic also built a custom integration with Dext for us, which is working reasonably well. We also use the Xero integration, although we run this manually because the automatic integration does not currently work for projects.

In summary, JobLogic has strong fundamentals and a good user experience, but the inability to resolve a core invoicing/data integrity issue over several months is a major failing. That ultimately makes this a 2-star experience for us, despite the positives.

Absolutely without a shadow of a doubt, do not use JobLogic. Thousands spent and promised the world with the software, lots of questions asked and all answered with a yes we can do it - yet once they have your money and signed up there is issue after issue of things that do not work as it should and all you get told is "that's how the system is".

How is a system any good if you cannot assign more than one engineer to a job, and when an engineer signs it off it doesn't complete the job for all engineers? Requiring the customer to sign off each engineers version of the same job individually? Numerous issues with getting forms to work, and not to mention the app on the mobile is incredibly hard to use with hidden menu after menu, and not only that, when issuing jobs to engineers it takes an absolute age of the engineer refreshing the app multiple times, as well as the back office re issuing the job multiple times for the job to get sent through. Told by the guys at JobLogic to use more of our training which we've paid for and not completely used, but no amount of training is going to get JobLogic working properly, and when asking to receive a refund for the training as were not going to use it, to be refused a refund? This goes against the consumer act and we will definitely being taking this further. AVOID AT ALL COSTS OR LEARN THE HARD WAY. DO NOT WASTE YOUR MONEY.

The onboarding specialist Muhammad Aseeb Ali was perfect. He gave clear instructions and was very patient. He was also very helpful and supportive. My onboarding experience was excellent. Thank you for all your help Muhammad ☺️.

Farhan Waseem Bhatti was very helpful in getting us the required assistance we needed with job logic. He knew what he was talking about and was very enthusiastic with the new marketplace which looks like it will make life a lot easier.

Job logic is a very straightforward and customisable app which has helped us improve our reporting in numerous ways. Saira who has guided us through the whole process has been so helpful and made the transition very smooth, we can't thank her enough for all the help and support!!

We're a small but busy business, and the software provides us with all that we need for tracking enquiries, generating fee estimates and organising site visits. Farhan is our account manager and checks in regularly to make sure there are no issues.

Shahbano was very informative on our review telephone call. She offered information on upcoming webinars that could benefit our business and workflow. overall very happy with the joblogic system, it works well for our company.

We recently worked with Muhammad Bilal Najamas our Onboarding Consultant - to help our business migrate to Joblogic. Muhammad was very professional and thorough in his work. We have now started to utilise Joblogic in our daily workflow and it is working well.

From start to finish, Saira and Greg have been absolutely fantastic throughout our onboarding and training journey with Joblogic. Their professionalism, patience, and deep product knowledge made the entire process smooth and genuinely enjoyable.

Saira guided us through setup with clear explanations and real-world examples that helped us understand how to adapt Joblogic to our business. Greg followed through with hands-on training sessions that were not only informative but also tailored to how our team actually works day to day.

They were both incredibly responsive, approachable, and went above and beyond to ensure we were confident using the system before going live. It’s rare to find a support team that combines technical expertise with such a friendly, customer-focused approach.

We’re now fully up and running — and that’s largely thanks to Saira and Greg’s effort, energy, and commitment. Highly recommended!

The on-boarding has been a success. The training was informative, detailed and useful. There have been a number of teething issues which would have been nice to have had implemented from day one but understanding the business needs a little more. The only criticism is that we could have had a call to fully understand out business needs first and tailor the training around that.

We've been using JobLogic for over 18 months now and have had a pretty smooth experience. The training was comprehensive and the team have been very responsive with any queries and with setting up bespoke reports for us.
We have a bi-monthly check in with our account manager Shahbano Mirza and she takes on any issues we may have and resolves them for us.
We're not their typical customer, but the system adapts really well for our needs - it's flexible and gives us everything necessary to keep our business flowing.

Had a problem with photos not uploading turns out it was my fault Moosa Zaid managed to get it fixed for me with in 10 mins great customer service and soft wear

We’ve been working with Muhammad Bilal Najam for the past few weeks as part of our Joblogic onboarding process, and I wanted to take a moment to share how helpful he’s been. From the outset, Bilal has been responsive, clear, and genuinely supportive, especially when it comes to helping us gain access and navigate the system confidently.

His guidance has made the early stages of onboarding feel smooth and manageable, and he’s always quick to follow up on queries or offer practical solutions. It’s been reassuring to have someone so approachable and knowledgeable on hand, and we’re grateful for the positive start he’s helped us achieve.

Looking forward to continuing the journey with his support!

So far, it's early days, week 6 into a new job, and first time using JobLogic, but my impressions are brilliant.
Especially coming from SAP at my previous role, JobLogic software is a breath of fresh air, as is the support I've exerienced so far - both AI and in-person.
The software is intuitive, clean and dynamic - though improvements can be made, obviously, their support team and feedback seems genuinely interested in pursuing your wishes and integrating them into future updates wherever they can. Long-term, it will be interesting to see if this level of service and support can continue, or whether their push and drive to grow and expand customer base leads to a downturn in quality, but for now, I can't recommend highly enough.
Our Account Manager, Farhan, was also helpful and available to discuss any further training and Marketplace app add-ons that can be beneficial to the specific needs of our business, without being too pushy. Keep it up please, JobLogic.

Just spent an hour with our account manager Farhan going through add on applications and currently unused features, mainly from Joblogic Marketplace. Farhan is very knowledgeable and helpful. A lot of the items mentioned look like they will result in time saving, efficiency gains and improved safety for our engineers.

The customer support and back up has been excellent. Farhan our client manager has been very helpful and nothing is too much trouble, he has gone to great length to help us understand the various different aspects.

A big thank you to the Joblogic onboarding team, especially Muhammad Bilal Najam, for making our setup process seamless. Bilal was professional, knowledgeable, and consistently supportive—ensuring we stayed on track with our onboarding milestones and that each department received the training they needed. Our journey with Joblogic is just beginning, but once fully configured to our needs, we’re confident it will greatly enhance our day-to-day operations.

Job Logic - Always open to listen and update to bring new facilities. Can sometimes be a little tricky but work arounds can be found for most things. Support is good. They really are there day and night and are happy to listen talk and help with problems.
Areeb Ahmed is my personal Star who will respond quickly and really try to solve any problem. Never dismissive and kept coming back again and again to help me. Thank you guys. JL may need a few tweaks every now and again but Areeb and the support team are always on the ball for me. 5 stars!

Our previous job management software let us down badly so we had to move fast to get something else up and running. The team at JOb Logic normally train everyone and then go live but we had to do things backwards. Husnian Bin Naeem was a great help getting us set up and showing us the best way to get where we needed in a quick and efficient manner. Asim Girach looked after our training modules and was very clear with his instruction. He was able to give us some great insight into how best we could use Job Logic. I would be happy to recommend Job Logic. Especially impressed with the form deisgner functions and the customisations available within the software.

Over complicated and the admin side was a nightmare