Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
Company replied
Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Joblogic Onboarding Consultant
Sana Asim from Joblogic has been extremely helpful in our progress with the system. Always helpful and patient
21 July 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you so much for your lovely feedback. We're so pleased to hear that Sana has been able to support you so well throughout your journey with Joblogic. Her patience and dedication are truly valued by both our team and our customers, and we’ll be sure to pass your kind words on to her.
If there's anything more we can do to assist, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Great sale, poor product
If only their product was a good as their sales department. Over promised, under delivered. Had issues from the start, but they have our money now so continue to ignore us. Would advise checking what you're actually getting before signing up.
2 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Tony,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand your frustration regarding the forms. From the outset, we’ve been clear that we’re happy to build the exact forms you need at no extra cost, and we remain fully committed to doing so. We just need a bit more information from your side to proceed.
We’ve reached out directly and would really appreciate the chance to resolve this with you. Please do get in touch so we can move forward and ensure you’re fully supported.
Best regards,
The Joblogic Team
Literally theft
Literally theft. Sales promised the world. They didn’t even have the said forms they’d promised. Clearly not what we signed up for. Requested a full refund they have resorted to ignoring all emails. Near £4000 paid for nothing.
Job logics reply - yes you have said you would build forms. We paid in January, it’s now mid July. On our proposal which is contractual and we signed job logic said all forms was available. Which they are not. You haven’t communicated, infact you are ignoring all emails both to onboarding and support. You could not deliver what was promised, promised verbally and in writing. So what forms you building if you don’t have the information. Another lie. We wish no longer to continue and have requested a refund many a time, to which the same sort of replies we get below.
15 July 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear your concerns.
As communicated from the start, while we did not have the exact forms initially, we have always been clear and transparent about our commitment to create them free of charge to meet your requirements. At no point have we overrepresented our offering, and we remain fully prepared to build the forms exactly as needed. We just require a bit more detail and cooperation from your side to move forward.
We have already reached out directly and are ready to complete this for you as soon as we receive the necessary information. We would welcome the opportunity to resolve this together and ensure you get the most value from Joblogic.
Thank you for your understanding.
Best regards,
The Joblogic Team
JobLogic a review by a micro company!
Muhammad Bilal Najam Our OBC & Damien McFarlane our training tutor made our introduction to Job Logic a very simple and straightforward transition. We are using Job Logic on a daily basis. As a micro business established in 1999.
With over 25 plus years trying to maintain a record of our daily activity has been a challenge at the best of time. I wish we had found Job Logic sooner.
14 July 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Declan,
Thank you very much for sharing your feedback. We’re delighted to hear that Damien and our onboarding team made your transition to Joblogic smooth and straightforward.
It’s especially rewarding to know that after over 25 years in business, you’ve found a system that supports your daily operations so effectively. We truly appreciate your kind words and are proud to be part of your journey.
We’ll be sure to pass your comments on to the tea, they’ll be thrilled to hear their support has made such a positive difference.
If there’s ever anything else we can help with, please don’t hesitate to let us know.
Best regards,
The Joblogic Team
The support is 2nd to none
The support is 2nd to none, there are various ways to get support, ring them, live chat, e-mail. I would like to shout our on boarding consultant; Husnain, who has gone above and beyond in getting us set up and using the system. There were of course teething issues in terms of us getting our head round a new system but Husnain was always there. He is a credit to Job Logic
11 July 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Phill,
Thank you so much for your kind feedback. We are delighted to hear that you had such a positive experience with our support team. It is wonderful to know that Husnain made a real difference during your onboarding and helped you get up and running with confidence. We will be sure to pass on your lovely comments to him, and he will be delighted to hear that.
If there is anything else we can assist you with, please do let us know.
Best regards,
The Joblogic Team
Printing or Down loading a Quotation
We had an issue with printing or Down loading a Quotation, Raja Muhammad Ashan was extremly helpful and promptly resolved the issue.
7 July 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Seamus,
Thank you so much for your wonderful feedback. We’re delighted to hear that Raja provided such excellent support.
It’s great to know that his prompt assistance helped resolve the issue and made a positive impact on your experience.
We’ll be sure to pass on your kind words to him. If there’s anything further we can assist with as you continue using Joblogic, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
New CRM system
We recently completed our CRM onboarding with JobLogic at UES (Unitary Engineering Services), and the experience has been good from start to finish. As a growing building services company based in Bristol, finding a system that could streamline our operations and support our team in the field was a top priority.
JobLogic delivered what we needed, with the onboarding process was relatively smooth and well-supported. We received helpful training sessions and made sure to have an onsite visit as this was most valuable.
Thanks to the JobLogic team for making this transition seamless. I would recommend them for any service-based company looking to upgrade their CRM and job management system.
30 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Adam,
Thank you so much for your kind feedback! We’re really pleased to hear that your onboarding experience went smoothly and that the training and onsite support were valuable to your team.
It’s great to know that Joblogic is helping you streamline operations and support your growth at UES. We will make sure to pass your comments on to the whole team, they will be delighted to hear them.
If there is ever anything else you need, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Ali Haider is always quick to respond…
Ali Haider is always quick to respond to queries and provides clear, informative answers. His support is reliable and consistently helpful.
30 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Brin,
Thank you so much for your kind feedback. We’re thrilled to hear that Ali has been quick to respond and consistently helpful in supporting you.
We’ll be sure to share your kind words with him. If there’s anything else we can assist with, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Armghan delivered an excellent onboarding
Armghan delivered an excellent onboarding experience, showing real cultural awareness and an understanding of UK business needs. He tailored the training to how our team actually works, made everything easy to follow, and anticipated questions before we asked them.
His proactive approach and genuine effort to set us up for success really stood out. A fantastic start with Joblogic thanks to him.
23 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Isac,
Thank you so much for your wonderful feedback. We’re delighted to hear that Armghan delivered an excellent onboarding experience, tailored to your team and easy to follow.
It’s great to know his proactive approach and effort to set you up for success made such a positive impression.
We’ll be sure to pass on your kind words to him. If there’s anything further we can assist with as you continue using Joblogic, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Fareed was very professional and dealt…
Fareed was very professional and dealt with our query very quickly.
28 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jane,
Thank you for your kind feedback. We're so pleased to hear that Fareed was professional and resolved your query quickly. We’ll be sure to pass on your comments to him.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Job logic were very helpful with the…
Job logic were very helpful with the transition over from another platform, Mohamed Bilal was very patient and helpful with making sure they had all the relevant information to be able to tailor the platform to how we wanted it. The training sessions were also very helpful, again David Morris was patient and made sure he understood our needs whilst showing us through the system.
26 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jake,
Thank you for your lovely feedback. We are so pleased to hear that your transition from another platform went smoothly and that both Bilal and David provided the support you needed. Their patience and attention to detail really reflect the standard we aim to deliver, and it is great to know they took the time to understand your requirements and tailor the experience accordingly.
We will be sure to pass on your kind words to them both. If there is anything further we can help with as you continue using the system, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Muniba
Muniba is our Sr. Product Support Expert. She has been fantastic—quick, knowledgeable, and incredibly helpful. She ensures any queries or issues are resolved efficiently and explained everything clearly, making a complex problem feel simple. Her professionalism and proactive suggestions made a real difference. Truly top-tier support!
25 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you so much for your kind words. We are delighted to hear that Muniba has made such a positive impact. She is a valued member of our support team, and it is great to know that her knowledge, clear communication and proactive approach have helped resolve your queries so effectively.
We will make sure your feedback is shared with her and the wider team. If there is anything else we can assist with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Mixed experience so far
Have had a mixed experience so far, some of the features look great but we find it difficult to use. Some of the additional features we have paid for don't work as intended for example Sage link and unlimited fields.
We are already scaling back how we intend to use it.
Have found the team very helpful but the system is limited so there is only so much they can help with.
26 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi ,
Thank you for your feedback. We really appreciate you taking the time to share your experience.
It is great to hear that you have found the team helpful. We are always actively looking for ways to improve and ensure our customers get the most out of the system, so your comments are important to us.
We would welcome the opportunity to better understand the challenges you have faced and discuss how we can support you further. If you are open to a conversation, please feel free to contact Emma at emmao@joblogic.com. She will be happy to assist.
Best regards,
The Joblogic Team
Outstanding Support from Bilal and the JobLogic Team
We’ve been working closely with Bilal and his team at JobLogic during our transition from an old database system, and the service has been nothing short of excellent.
No question is ever too big or too small—Bilal always ensures we get the answers we need promptly and clearly. He’s an absolute pleasure to deal with, and his calm, friendly approach has truly made a difference during what could have been a very stressful period.
Thanks to Bilal and the team, we’ve managed to stay positive and even smile throughout the process. Their support has been invaluable, and we genuinely appreciate their continued dedication and professionalism.
24 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Maddy,
Thank you so much for your lovely feedback. We’re really pleased to hear that Bilal and the team have supported you so well during your transition to the new system.
Bilal’s calm and friendly manner, along with his clear communication, makes him a real asset to the team, and it’s wonderful to know he made such a positive impact. We’ll make sure your kind words are passed on to him, and he’ll be delighted to hear them.
If there’s anything you need moving forward, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Muhammad Bilal Najam Was fantastic and…
Muhammad Bilal Najam Was fantastic and followed through with every part of the onboarding we required. Constant communication at all times and so professional. A real asset to the team.
24 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Richard,
Thank you so much for your lovely feedback. We are really pleased to hear that Najam provided such a high level of support throughout your onboarding process. His professionalism and dedication are truly valued, and we will make sure your kind words are shared with him. He will be delighted.
If there is anything you need moving forward, please do not hesitate to reach out.
Best regards,
The Joblogic Team
Onboarding Process
I recently took over the setup of Joblogic, and working with Muhammad Bilal Najam has been a seamless and rewarding experience. He is highly responsive, quickly understands our needs, and customises the onboarding process to match our pace and requirements.
Bilal’s proactive support and clear communication have been instrumental in preparing us for our target go-live date.
Knowledgeable, reliable, and genuinely helpful—Muhammad Bilal Najam is the onboarding expert you want on your team. Highly recommended.
16 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Liz,
Thank you so much for your kind feedback! We're really glad to hear that Bilal was able to support you so effectively during the onboarding process. We’ll be sure to pass your comments on to him, he’ll be so pleased to hear them.
If there’s anything else you need as you continue with Joblogic, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Nazm
Nazm - what great service provided in enabling us to access required information. Thanks so much.
17 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you so much for your kind feedback! We're really glad to hear that Nazm was able to assist you so effectively. We’ll make sure your comments are passed on to him, he’ll be so pleased to hear them.
If there’s anything else you need, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Our company were looking for a new…
Our company were looking for a new system for our maintenance team for several years without success due to the old one not being fit for purpose. After a lot of back and forth internally we decided Job Logic was the best option for us and so far have not regretted our decision. Due to us not having a live system to feed into Job Logic, a lot of our set up took several months which Azan (our assigned onboarding manager) was more than understanding and patient with us. Every issue we had, he was more than happy to answer and suggest solutions. We have quite a niche business model and Azan met all our expectations and more. It was a pleasure to work with Azan and look forward to a bright future with Job Logic.
16 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Abby,
Thank you for taking the time to leave such a positive and detailed review. We are really pleased to hear that Joblogic has been the right choice for your maintenance team after a long search.
It is great to know that Azan provided the support and understanding you needed during the onboarding process. We know how challenging it can be to implement a new system without a live data feed, so we are glad his patience and solutions helped make the transition smoother. Your kind words will definitely be passed on to him.
We are proud to support businesses with unique requirements and it means a lot to us that we have met and even exceeded your expectations. We are excited to continue working with you and supporting your team as you move forward with Joblogic.
Best regards
The Joblogic Team
Muniba is a Star!!
I have had a really good experience with the service from Job Logic especially from Muniba. She has gone above and beyond for me for the last 1.5 years. Often understanding the system can be frustrating but Muniba has always been helpful, patient and understanding!! It's always a pleasure hearing from her, and I love that whenever I need assistance and go through the chat system I normally get through to her which is a great feature.
The system as a whole is really good but as there is so much on the system it's difficult to train everyone up to use it to the standard it should be used at. So quite often things go a little wrong but not majorly. At times the servers seem to go down and the Dashboards can be slow at displaying the information, sometimes taking hours to load. There are some things that I have waited a long time for which are yet to be created, such as the Quote Category Reference being Filterable within the quotes and I don't believe this ever will come to fruition.
I would certainly recommend JobLogic and Muniba however!!!
12 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Connor,
Thank you so much for your kind words and for taking the time to share your thoughtful feedback. We’re delighted to hear that you’ve had a great experience with Joblogic and that Muniba has been such a support to you. We’ll be sure to pass along your lovely feedback to her.
We also appreciate your constructive comments regarding the system’s performance and feature requests. Your feedback is extremely valuable and helps us continue to improve the platform. While not all developments can be guaranteed, your suggestions have been noted and shared with our product team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Raja Muhammad Ahsan.
Raja Muhammad Ahsan.
at Joblogic had my request sorted in a couple of minutes.
Very impressive
Thank you Raj
12 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Nigel,
Thank you so much for your kind words. We’re delighted to hear that Raja was able to resolve your request so quickly. We'll be sure to pass along your compliments to him.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
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