JoeBrowns.co.uk Reviews 

747
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, most reviewers were somewhat happy with their experience overall. Customers express mixed opinions regarding product quality and fit, with some praising unique designs and well-made items. Many find certain clothes to be of good quality and appreciate the fit, while experiences with customer service and delivery vary, with some reporting positive interactions and timely arrivals. However, some customers also noted significant issues with product quality, describing items as ill-fitting, made from cheap materials, or not as described. Many people experienced problems with delivery, including late arrivals, lost parcels, and difficulties with the courier service. Additionally, several reviewers reported dissatisfaction with customer service, citing unresponsiveness, lack of support, and issues with order fulfillment or returns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers expressing satisfaction with... See more

Quality

Customers had ambiguous experiences with quality, with many expressing disappointment regarding material and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing significant... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting excellent and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery speeds,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previously ordered and had a decent experience. Just trying to fathom the five stars they've put against and item I'm interested in buying. A review of it seems like a good idea, a good way to gage an... See more

Rated 3 out of 5 stars

My girlfriend ordered a pretty substantial order. Most of the stuff she is happy with, a few things to be returned. Unfortunately they use Evri for returns, and living in the Highlands Evri don't beli... See more

Rated 3 out of 5 stars

A friend says they are great but my experience bad. I ordered a shirt from them; horribly ill-fitting. Medium-sized but had a massive waist. Sent it back with their label. They refunded me about... See more

Rated 3 out of 5 stars

I like the clothes. I just wont buy again because of their delivery partner Evri. 1 parcel arrived empty. Another late, then marked as delivered when I chased it up with Evri...it clearly wasn't. In... See more


Company details

  1. Clothing Shop

Information provided by various external sources

Visit Joe Browns for original men's clothing, unique women's clothing and funky accessories that won't be found on the High Street.


Contact info

2.8

Average

TrustScore 3 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(747)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good range and quality

Fast delivery time and good returns policy. Sizing also good. Fabric not has heavy has expected but ok. Colour said khaki but really a green.
Lack of inside pocket a big disappointment especially on a man's jacket. Good price, but it did differ depending where you searched!

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Goods great, crap delivery

JOEBROWNS CLOTHING ARE Excellent. Delivery agent Evri useless. Co supply tracking no Same number from Evri. Neither works with Evri app. App faulty. Many times experienced. Please change from Evri. I have given bad feedback to Evri. The Evri driver is excellent. Issue is Evri back office software. No day before message of delivery, no on day early morning reminder with 2 hour window. Receive text delivery 2 hour window 10 minutes before actual delivery. If at work no chance to contact neighbour or make alternative arrangements. I live in London with high risk parcels stolen from door. Evri is the only delivery company we have a problem with. I have fed back to Evri.

10 June 2025
Unprompted review
JoeBrowns.co.uk logo

Reply from JoeBrowns.co.uk

Hello,

We're so glad you love the clothing! But, apologise for your experience with Evri on this occasion. We will also pass on this feedback, and appreciate your experience being relayed back to us.

As ever, if you do have any future issues receiving a parcel, please never hesitate to get in touch to see how we can help.

Thank you again for your feedback, and sorry for the inconvenience caused.

Many thanks,
Joe Browns

Rated 5 out of 5 stars

Great clothes, great retailer

My experiences with Joe Browns has always been excellent. Their clothes are great quality, often offer a little something refreshingly different and their returns process has always been easy and reliable. Love the fact they give customers 28 days to return items and that returns are free. I’ve had reason to call customer services and the phone was answered promptly and the member of staff couldn’t have been more helpful. The only thing I’ve noticed is that when they advertise on Facebook I’ve found the items advertised often have a delivery date months out (one I saw in May for delivery in Nov(!) which was disappointing so I didn’t order but I’ll always continue to keep an eye on their new stock. Definitely recommend.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Efficient company and lovely quality

Ordered a load of stuff recently for a wedding outfit. Everything came correctly and on time. I had a slight problem (my fault) beforehand and called to sort it out. The member of staff was very helpful and corrected my mistake. When it came to returning some of the items, I was informed when they received the parcel and how long it would be before my refund would be processed. Will definitely be ordering from them again in the future.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Tacky cheap looking

I’ve been buying clothes shoes ect for years always loved them . I send some bedding which was in Sale , decided to order it wish I hadn’t !! Material cheap, feels horrible pattern blurred didn’t look like picture at all . So glad didn’t pay full price , not nice or comfortable to sleep on feels slippery very disappointing thought with such a high profile it would be luxury No !!

23 April 2025
Unprompted review
JoeBrowns.co.uk logo

Reply from JoeBrowns.co.uk

Hello,

We're very sorry the items purchased haven't met the quality we aim to provide for our customers, and that we've fallen short of your expectations.

We truly appreciate your feedback and will pass this onto our quality and design teams, to help improve future products.

If you have decided to return the goods for a refund, our customer care team can assist with this process on 0113 270 66 55, as sale items are still part of the 28 day return period.

Apologies for any inconvenience caused.

Many thanks,
Joe Browns

Rated 1 out of 5 stars

I have been buying from here for a few…

I have been buying from here for a few years now. No problem. I accidentally sent my french connection stuff to them ( bout 300 pound) I itiasly lady said this happens often and not yo worry they've received it and will locate it. Sent proof they've received parcel. Rung loads snd emailed loads with different explanations the latest being they haven't got it and to contact f c. 1 lady told me the return was a blue tunic(which was the return label) but I'd kept this dress. The latest us sorry they can't help me even though I've got a receipt for returned! Asked for SOP for this and Dawn Bannermsn ( ceos) no to be told no and they deal with complaints! My stuff is somewhere and was definitely received ny them!

10 April 2025
Unprompted review
JoeBrowns.co.uk logo

Reply from JoeBrowns.co.uk

Hello,

We completely understand and appreciate your frustration in this situation. Occasionally, we do receive non–Joe Browns items that have been returned to us by mistake. When this happens, we make every effort to return the item to the sender so it can be forwarded to the correct recipient.

Our customer care team also stores items that cannot be matched to a sender for 6 months, to ensure ample time for someone to contact us should they realise the error, so we can again return the item to them.

We do this free of charge to the sender, as we fully appreciate mistakes happen.

Our warehouse returns team were made aware to keep an eye our for this parcel. Unfortunately, in this instance the parcel hasn't been located by our warehouse, and we can only apologise for the issues this has caused. We would always recommend getting in touch with the company the parcel was due to be returned to, as they may be able to assist and offer any additional advice.

Regrettably, in this particular case, there is little more we can do at the moment. However, if the parcel does arrive with us, we will contact you and return it in line with our usual process.

We're very sorry again that we're unable to help further.

Many thanks,
Joe Browns

Rated 5 out of 5 stars

Great Customer Service

Ordered a lovely coat and put away for an event only to find a mark on the material. Without any questions, Joe Browns sent another coat express in the post. Fantastic service!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful clothing.

Ordered a dress looked good on the site, when it arrived it was just beautiful. Such lovely quality and lots of embellishment looked as if done by hand. I am a twelve but I know JB comes up a bit small bought a 14 its perfect. Bit pricey? maybe but worth the extra expense for that special occasion. I will be buying from them again for certain.

25 April 2025
Unprompted review
Rated 3 out of 5 stars

Dress cut too tight across the bust!

Ordered birds of paradise dress which arrived within a couple of day so quick delivery.
I've bought J.B. dresses before but this had no room for my bust!. I was squashed and was very disappointed.Size 14 girls have boobs and mine aren't big but the dress had to go back! It seems the sizing might have changed it they've cut down in material.
I have asked them to send the next size.
What a shame.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Great ladies clothes

Great ladies clothes, good for free returns, excellent customer service. thoroughly recommended. To sum up, I am simply delighted with them.

5 April 2025
Unprompted review
Rated 2 out of 5 stars

Won't be shopping with them again

Won't be shopping with them. Returning item was a nightmare. Their systems weren't working to get label. They said they would send me label but didn't. I eventually got one and sent parcel back through just office. They say they never received it and no refund received. Take responsibility for not keeping receiot from post office but no recognition on.their end thst the problem could be on.their end with system.

23 January 2025
Unprompted review
JoeBrowns.co.uk logo

Reply from JoeBrowns.co.uk

Hello,

Thank you for your feedback. We're sorry the return process wasn't as smooth as we'd expect.

We'd like to be able to help look into this issue and see how we can improve our returns process. We'd appreciate if you could contact us at customer.support@joebrowns.co.uk with an outline of the issue as well as your address and post code. These details will allow us to locate your details and assist to resolve your return if this hasn't been done already.

Sorry for any disappointment and inconvenience caused by this.

Many thanks,
Joe Browns

Rated 5 out of 5 stars

Excellent customer service

Previously had some issues with this clothing company regarding a returns issue but after communicating with their customer service team the issue was resolved, with them going above and beyond what was necessary which was a bonus so I would recommend them if your looking to make a purchase.

19 March 2025
Unprompted review
Rated 3 out of 5 stars

Floral

They are expensive but I have ordered a few items in the sale's over time. I used to love the vintage, retro, punk style of their clothes but recently it seems the women's range is all just floral and chintzy. Difficult to find anything I really like now whereas used to look through their catalogue and want to order half the items. Wish they did more in a size 6 too.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is appalling

This company is appalling, I have been harassed for months with 10/20 emails per day, I complained to Joe Browns customer service, only to be told they don't have my email, 1st lie because I purchased something from them last year.
Then I get a message from their customer service asking me to send proof of the emails, what a joke, all I wanted them to do was to stop sending me so many emails per day, and blocking them doesn't work.
They weren't even sorry, all about them. AVOID this company completely. Disgusting!!!!!!
And their clothing is a total rip off!!!!!

5 March 2025
Unprompted review
JoeBrowns.co.uk logo

Reply from JoeBrowns.co.uk

Hello,

We're sorry to hear you're receiving unwanted Joe Browns promotions.

Having looked at our systems, we can see that you aren't subscribed to our promotional emails, so the Joe Browns content you can see are adverts generated by companies such as Google or Meta. They generate specific adverts based on your browser habits, i.e. the sites you frequently visit or topics you've recently searched. They also receive information based on the cookies you accept when on a site.

Unfortunately, we're unable to amend these preferences for you as they are personal to yourself and your device.

For an explanation on how to remove these cookies, please visit our page https://www.joebrowns.co.uk/privacy, and select Controlling Cookies at the bottom. This should give you an in depth breakdown of how to control them based on the browser you are using.

This should help remove any ads from ourselves you may be seeing within your email account.

We hope this helps, but please don't hesitate to contact us if we can assist further.

Many thanks,
Joe Browns

Rated 2 out of 5 stars

Bought a lot of clothing from JoeBrowns…

Bought a lot of clothing from JoeBrowns really pleased with the quality in all items.
Ordered a pair of pink capri pants colour looked washed out my true size is 14 these were like a16+ very poor quality and bit baggy on top of the legs sent item back ordered a dress.

1 March 2025
Unprompted review
JoeBrowns.co.uk logo

Reply from JoeBrowns.co.uk

Hello :)

Thank you for your recent order with us. We're sorry to hear one of the items wasn't as you'd hoped. We appreciate all feedback, and your comment regarding the sizing and colour will be passed onto our design team to help improve our future items.

It's sounds as though you have already successfully returned the item and swapped it for something else, but should we be able to assist further please don't hesitate to contact us on 0113 270 66 55.

Many thanks,
Joe Browns

Rated 4 out of 5 stars

Good quality reasonable price

Placed an order for some shoes, arrives on time in perfect condition and absolutely love them, the price was competitive and reasonable.
Very good quality and great choice of colours available.
Fast delivery.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Went to white Rose looking for a dress for wedding guest and definitely found it thanks to the female in the shop was helpful and polite, didn't get her name but she was very helpful and informative.

20 February 2025
Unprompted review
Rated 4 out of 5 stars

Joe Brown’s 5 star - Evri 0 stars!

I love Joe Brown’s clothes. I’ve been a customer for many years and my lovely husband very kindly buys me a gift voucher for Christmas every year with them. This year, I have had trouble finding anything in styles I like and, when I did, I had to return it due to quality issues. Return was an absolute nightmare- but that was down to the ever-useless Evri! Joe brown’s end was faultless. I just hope I can find something to buy from their new collection when it comes out 😐 and maybe one day they’ll stop using Evri PLEASE!

21 February 2025
Unprompted review

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