Previously ordered and had a decent experience. Just trying to fathom the five stars they've put against and item I'm interested in buying. A review of it seems like a good idea, a good way to gage an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Visit Joe Browns for original men's clothing, unique women's clothing and funky accessories that won't be found on the High Street.
Contact info
Brown Lane East, LS11 0BT, Leeds, United Kingdom
- 01132706655
- TrustPilot.Reviews@joebrowns.co.uk
- www.joebrowns.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good range and quality
Fast delivery time and good returns policy. Sizing also good. Fabric not has heavy has expected but ok. Colour said khaki but really a green.
Lack of inside pocket a big disappointment especially on a man's jacket. Good price, but it did differ depending where you searched!
Goods great, crap delivery
JOEBROWNS CLOTHING ARE Excellent. Delivery agent Evri useless. Co supply tracking no Same number from Evri. Neither works with Evri app. App faulty. Many times experienced. Please change from Evri. I have given bad feedback to Evri. The Evri driver is excellent. Issue is Evri back office software. No day before message of delivery, no on day early morning reminder with 2 hour window. Receive text delivery 2 hour window 10 minutes before actual delivery. If at work no chance to contact neighbour or make alternative arrangements. I live in London with high risk parcels stolen from door. Evri is the only delivery company we have a problem with. I have fed back to Evri.

Reply from JoeBrowns.co.uk
Great clothes, great retailer
My experiences with Joe Browns has always been excellent. Their clothes are great quality, often offer a little something refreshingly different and their returns process has always been easy and reliable. Love the fact they give customers 28 days to return items and that returns are free. I’ve had reason to call customer services and the phone was answered promptly and the member of staff couldn’t have been more helpful. The only thing I’ve noticed is that when they advertise on Facebook I’ve found the items advertised often have a delivery date months out (one I saw in May for delivery in Nov(!) which was disappointing so I didn’t order but I’ll always continue to keep an eye on their new stock. Definitely recommend.
Efficient company and lovely quality
Ordered a load of stuff recently for a wedding outfit. Everything came correctly and on time. I had a slight problem (my fault) beforehand and called to sort it out. The member of staff was very helpful and corrected my mistake. When it came to returning some of the items, I was informed when they received the parcel and how long it would be before my refund would be processed. Will definitely be ordering from them again in the future.
Tacky cheap looking
I’ve been buying clothes shoes ect for years always loved them . I send some bedding which was in Sale , decided to order it wish I hadn’t !! Material cheap, feels horrible pattern blurred didn’t look like picture at all . So glad didn’t pay full price , not nice or comfortable to sleep on feels slippery very disappointing thought with such a high profile it would be luxury No !!

Reply from JoeBrowns.co.uk
I have been buying from here for a few…
I have been buying from here for a few years now. No problem. I accidentally sent my french connection stuff to them ( bout 300 pound) I itiasly lady said this happens often and not yo worry they've received it and will locate it. Sent proof they've received parcel. Rung loads snd emailed loads with different explanations the latest being they haven't got it and to contact f c. 1 lady told me the return was a blue tunic(which was the return label) but I'd kept this dress. The latest us sorry they can't help me even though I've got a receipt for returned! Asked for SOP for this and Dawn Bannermsn ( ceos) no to be told no and they deal with complaints! My stuff is somewhere and was definitely received ny them!

Reply from JoeBrowns.co.uk
Have loved everything I’ve ever bought…
Have loved everything I’ve ever bought from Joe Brown’s. Recently sent something back which was so easy through Evri. Just wished there were more outlets!
Great Customer Service
Ordered a lovely coat and put away for an event only to find a mark on the material. Without any questions, Joe Browns sent another coat express in the post. Fantastic service!
Beautiful clothing.
Ordered a dress looked good on the site, when it arrived it was just beautiful. Such lovely quality and lots of embellishment looked as if done by hand. I am a twelve but I know JB comes up a bit small bought a 14 its perfect. Bit pricey? maybe but worth the extra expense for that special occasion. I will be buying from them again for certain.
Dress cut too tight across the bust!
Ordered birds of paradise dress which arrived within a couple of day so quick delivery.
I've bought J.B. dresses before but this had no room for my bust!. I was squashed and was very disappointed.Size 14 girls have boobs and mine aren't big but the dress had to go back! It seems the sizing might have changed it they've cut down in material.
I have asked them to send the next size.
What a shame.
Great ladies clothes
Great ladies clothes, good for free returns, excellent customer service. thoroughly recommended. To sum up, I am simply delighted with them.
Won't be shopping with them again
Won't be shopping with them. Returning item was a nightmare. Their systems weren't working to get label. They said they would send me label but didn't. I eventually got one and sent parcel back through just office. They say they never received it and no refund received. Take responsibility for not keeping receiot from post office but no recognition on.their end thst the problem could be on.their end with system.

Reply from JoeBrowns.co.uk
Excellent customer service
Previously had some issues with this clothing company regarding a returns issue but after communicating with their customer service team the issue was resolved, with them going above and beyond what was necessary which was a bonus so I would recommend them if your looking to make a purchase.
Floral
They are expensive but I have ordered a few items in the sale's over time. I used to love the vintage, retro, punk style of their clothes but recently it seems the women's range is all just floral and chintzy. Difficult to find anything I really like now whereas used to look through their catalogue and want to order half the items. Wish they did more in a size 6 too.
This company is appalling
This company is appalling, I have been harassed for months with 10/20 emails per day, I complained to Joe Browns customer service, only to be told they don't have my email, 1st lie because I purchased something from them last year.
Then I get a message from their customer service asking me to send proof of the emails, what a joke, all I wanted them to do was to stop sending me so many emails per day, and blocking them doesn't work.
They weren't even sorry, all about them. AVOID this company completely. Disgusting!!!!!!
And their clothing is a total rip off!!!!!

Reply from JoeBrowns.co.uk
Bought a lot of clothing from JoeBrowns…
Bought a lot of clothing from JoeBrowns really pleased with the quality in all items.
Ordered a pair of pink capri pants colour looked washed out my true size is 14 these were like a16+ very poor quality and bit baggy on top of the legs sent item back ordered a dress.

Reply from JoeBrowns.co.uk
Good quality reasonable price
Placed an order for some shoes, arrives on time in perfect condition and absolutely love them, the price was competitive and reasonable.
Very good quality and great choice of colours available.
Fast delivery.
Prompt delivery, refund processed quickly
Ordered two identical tops in different sizes, they were delivered promptly and without any issues. I kept one, sent the other back and got a refund promptly. I’m pleased with the top.
Great experience
Went to white Rose looking for a dress for wedding guest and definitely found it thanks to the female in the shop was helpful and polite, didn't get her name but she was very helpful and informative.
Joe Brown’s 5 star - Evri 0 stars!
I love Joe Brown’s clothes. I’ve been a customer for many years and my lovely husband very kindly buys me a gift voucher for Christmas every year with them. This year, I have had trouble finding anything in styles I like and, when I did, I had to return it due to quality issues. Return was an absolute nightmare- but that was down to the ever-useless Evri! Joe brown’s end was faultless. I just hope I can find something to buy from their new collection when it comes out 😐 and maybe one day they’ll stop using Evri PLEASE!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







