Joesdoors Reviews 

Reply from Joesdoors

Jul 25, 2026

We have thoroughly investigated this review and can find no record of a customer by this name in our database.

The claims made also do not align with how our business operates. Our Managing Directors do not deal directly with customer enquiries or installations, and we do not use skips as part of our installation process, instead operating a different waste removal system. We have never received any report of a customer suffering an accident involving waste materials during an installation, nor has any such incident been reported to our Customer Care team.

As we are unable to identify this customer or verify any of the events described, we believe this review does not relate to a genuine Joe’s Doors installation. If the reviewer has genuinely been a customer, we invite them to contact us directly with their order number and address so we can investigate the matter fully.

We take customer safety and satisfaction extremely seriously and would always investigate any genuine concerns raised.

Reply from Joesdoors

Updated Jul 24, 2026

Thank you for taking the time to leave your feedback. We are genuinely disappointed to read your review, particularly as, on completion of your installation, you advised us that you were extremely pleased with your kitchen and would be recommending us to others.

We appreciate that any issues identified after installation can be frustrating, and where remedial work is required, we are committed to putting matters right. As your kitchen is bespoke, any replacement components have to be manufactured specifically for your order, which unfortunately means they cannot be supplied immediately.

We would also like to clarify the timeline of events. You contacted our Customer Care team yesterday morning at 9:00am, and we responded the same day at 3:11pm requesting photographs and videos of the areas you had raised so that we could assess your concerns and arrange the appropriate next steps. We have responded to every email you have sent. However, we have not yet received the requested photographs or videos, which are necessary for us to investigate and progress any remedial works.

We were therefore disappointed to receive a one-star review before we had been given the opportunity to assess the issues raised. Our intention has always been to resolve any genuine concerns as quickly as possible, and we remain committed to doing so as soon as we receive the requested information.

We look forward to receiving the photographs and videos so that we can continue working with you towards a satisfactory resolution.

Thank you for your further comments, Adam.

We would like to correct a number of inaccuracies in your update.

As previously explained, we responded to your email on the same day it was received, requesting photographs and videos so that we could properly assess the concerns you had raised. Rather than providing the requested information, you sent a further email at 5:10pm advising that you would be leaving a one-star review. As our office closes at 5:00pm, we were unable to respond until the next working day. You then sent another email at 5:00am questioning why you had not yet received a reply, despite this being outside of our business hours.

We have responded to every email you have sent and have not ignored your concerns at any stage. Our Customer Care team has been actively trying to progress your case.

Where replacement components are required, they are bespoke and manufactured specifically for your kitchen. Whilst we appreciate this can be frustrating, manufacturing lead times are unavoidable and are not unique to your order.

We do not accept that we have failed to communicate. Throughout this process we have continued to respond, investigate and arrange the appropriate remedial works where required. Our objective remains exactly the same as it has always been—to resolve any outstanding issues and ensure your kitchen is completed to the expected standard.

We remain willing to work with you to bring this matter to a satisfactory conclusion.

Reply from Joesdoors

Jul 24, 2026

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations.

Firstly, we would like to apologise for the cancellation of your original appointment. Unfortunately, this was due to your designer becoming unexpectedly unwell. While this was outside of our control, we appreciate the inconvenience caused and arranged a further appointment as quickly as possible.

We are also sorry that there were delays in providing your quotations. This is not the level of service we aim to deliver, and we appreciate your frustration at having to chase for updates.

With regard to the quotation itself, following a further review it became apparent that the initial pricing provided was incorrect and had to be amended to accurately reflect the agreed specification. We appreciate this was disappointing; however, it is important that our quotations accurately reflect the products and scope of works being offered.

As a company, we do not aim to be the cheapest on the market. Our kitchens are bespoke and manufactured specifically to each customer's requirements using quality products, experienced installers and comprehensive aftercare. While we understand that other companies may offer lower prices or different products, every customer is free to choose the solution that best suits their needs and budget.

We genuinely regret that we were unable to earn your business and apologise that your experience with our sales process fell below the standard we strive to provide. We have shared your feedback with the relevant team as we are always looking for ways to improve our communication and customer experience. We wish you every success with your new kitchen.

Reply from Joesdoors

Jul 23, 2026

We are disappointed to read this review as it does not accurately reflect the current position.

Your installation was only completed yesterday, and Megan spoke with you today to discuss the outstanding items. During that conversation, you were advised that the required parts have already been ordered and will be fitted as soon as they arrive.

It is therefore incorrect to suggest that you have been left with a “half-installed kitchen” or that we have refused to engage. We have remained in contact and are actively progressing the completion of the outstanding items.

As with any bespoke kitchen installation, there can occasionally be minor items that require follow-up. We are committed to resolving these as quickly as possible and look forward to completing everything for you.

Reply from Joesdoors

Jul 23, 2026

Thank you for taking the time to leave your feedback. We are very sorry to read about your experience, as this is certainly not the level of service we aim to provide.

We have been unable to locate your details from the name provided and currently have no record of this matter within our Customer Care department. We would very much like the opportunity to investigate your concerns and understand what has happened.

Please could you contact our Customer Care team at customercare@quartzizeworktops.co.uk with your full name, address or order number, and we will look into this as a priority.

We take all customer feedback seriously and would welcome the opportunity to resolve any outstanding issues.

Reply from Joesdoors

Jul 22, 2026

Thank you for taking the time to leave your review.

We're pleased to hear you're happy with your worktops, but we're sorry that your experience with the sink replacement and our aftercare service fell short of your expectations.

We appreciate how frustrating it must have been to experience repeated issues with the replacement sinks and the inconvenience this caused while you were without a fully functioning kitchen.

As a result of the issues experienced by a small number of customers, we have since changed our sink supplier to help ensure a higher standard of quality and reliability going forward.

We also appreciate your feedback regarding our aftercare service. Your comments have been noted and will help us continue to improve the support we provide to our customers.

Thank you again for your feedback, and we wish you many years of enjoyment with your new worktops.

Reply from Joesdoors

Jul 22, 2026

Thank you so much, Vanessa, for your fantastic 5-star review!

We really appreciate you taking the time to share your experience, and we're delighted to hear how pleased you are with your new kitchen.

It's wonderful to know that Jake's craftsmanship with your quartz worktops stood out to you. We'll be sure to pass on your kind words to him. Likewise, Simon and Theo will be thrilled to hear that their hard work fitting your new kitchen doors made such a positive impression. We also appreciate you mentioning Andy, our gas fitter. It takes the whole team working together to deliver a successful kitchen transformation, and they'll all be delighted to know their efforts were recognised.

At Joe's Doors, we know that having work carried out in your home is a big decision, so hearing that your kitchen is now "beautiful" is exactly what we strive for. Our installers take great pride in the quality of their workmanship and in treating every home with care and respect, so your comments mean a great deal to all of us.

Thank you once again for choosing Joe's Doors and for recommending us to others. We hope you enjoy your beautiful new kitchen for many years to come, and if we can ever help you again in the future, we'll be delighted to do so.

Reply from Joesdoors

Jul 21, 2026

Hi,

Thank you for taking the time to leave your review. We are sorry to hear that your aunt was disappointed with her experience.

We appreciate all feedback, as it helps us identify areas where we can improve. Over recent months we have made a number of changes to our customer service processes and aftersales procedures to improve communication and the overall customer experience.

As we are unable to identify the order from your review, we would welcome the opportunity to look into the concerns you have raised. If your aunt would like us to review the matter, please ask her to contact our Customer Care Team with her order number so we can investigate and assist where possible.

Reply from Joesdoors

Jul 22, 2026

Thank you so much, Hazel & Jeff, for your wonderful 5-star review!

We are absolutely delighted to read your kind comments and to hear that you were so pleased with your kitchen refurbishment from start to finish. Knowing that you felt supported throughout the entire process is exactly the experience we aim to provide for every customer.

It's fantastic to hear that Ben made such a positive first impression. Designing a new kitchen is an exciting journey, and Ben takes great pride in listening to our customers' ideas while offering practical advice and suggestions to help create the perfect space. We're so pleased his knowledge and guidance helped you feel confident from the very beginning.

We're equally grateful for your lovely comments about Vivienne and Poppy. Our office team works incredibly hard behind the scenes to ensure everything runs as smoothly as possible, from coordinating surveys and manufacturing to keeping customers updated every step of the way. They will be delighted to know their communication and support made such a positive difference to your experience.

Thank you also for recognising Chris and Rhys. Our installers take enormous pride in the quality of their workmanship, and it's wonderful to hear that their enthusiasm, professionalism and attention to detail shone through. We know how important it is to treat every home with care and respect, and we're thrilled that they delivered a kitchen you're delighted with.

It's also great to hear that your deliveries arrived on time, as we understand how important good organisation and reliability are during a home improvement project. We work hard to ensure every stage of the installation is as seamless as possible, so it's fantastic to know everything came together so well.

Your recommendation truly means the world to us. Choosing a company to transform your kitchen is a significant decision, and the fact that you would confidently recommend Joe's Doors to others is one of the greatest compliments we could receive.

Thank you once again for placing your trust in us. On behalf of everyone at Joe's Doors, we wish you many years of happiness enjoying your beautiful new kitchen, and if we can ever help you again in the future, we would be delighted to do so.

Reply from Joesdoors

Jul 20, 2026

Hi Ryan

We are sorry to read your review, as it does not reflect our records or the service we strive to provide.

You state that you have spent the last three months trying to contact us and that we have ignored every phone call and message. We take such claims very seriously; however, we have been unable to identify any record of these attempts to contact us. We would therefore appreciate it if you could let us know when and how you tried to contact us so that we can investigate this fully.

If your installation remains incomplete or you have outstanding concerns, we are keen to resolve them. Unfortunately, as your review does not include your name or order details, we are unable to identify your account.

Please contact our Customer Care team at customercare@quartzizeworktops.co.uk with your order number, postcode, or other identifying information so that we can review your case and arrange any appropriate action without further delay.

We are committed to resolving genuine customer concerns and would welcome the opportunity to investigate this matter.

Reply from Joesdoors

Jul 22, 2026

Thank you so much, Susan, for your fantastic 5-star review!

We really appreciate you taking the time to share your experience, and we're delighted to hear how pleased you are with your new worktops and sink.

It's wonderful to know that your kitchen has been completely transformed and that you're so happy with the finished result. That's exactly what we strive to achieve with every installation – giving our customers a space they can truly enjoy for years to come.

We're especially pleased to hear that you found the service to be excellent from the very beginning of your journey right through to the completion of the work. From your initial consultation and planning, through manufacturing, customer care and installation, every member of our team works hard to ensure the process is as smooth and stress-free as possible. Hearing that this was reflected in your experience means a great deal to all of us.

Our installation teams take enormous pride in the quality of their workmanship and in treating every customer's home with the utmost care and respect. They'll be delighted to know their efforts helped create a kitchen that has made such a difference to your home.

Thank you once again for choosing Joe's Doors to transform your kitchen and for recommending our services with your wonderful review. Your support means so much to everyone here, and we hope you enjoy your beautiful new worktops and sink for many years to come. If we can ever assist you again in the future, we'll be delighted to help.