Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... See more
Company replied
Location
Switch locationBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
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I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... See more
The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... See more
Company replied
An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... See more
Company replied
Company details
Written by the company
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, United Kingdom
- 01224 335555
4.8
Excellent
266 reviews
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Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Good service and car returned cleaned…
Good service and car returned cleaned and valeted.
24 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Martin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Ann,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Friendly and professional staff who…
Friendly and professional staff who always put the customer first. Slight misunderstanding regarding timings was resolved speedily, helpfully and with thought for the customer. Proper customer service!
17 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Helpful staff
Lisa was incredibly helpful and provided a high quality of service. She helped make the experience easy to navigate. Due to her hard work and brilliant advice I would highly recommend this garage to other car owners.
16 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Amy,
Many thanks for your review and feedback, which I will ensure is passed on to Lisa and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent service
16 February 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Friendly service advisor explained what…
Friendly service advisor explained what was to be done. Provided loan car and quickly completed handover on completion of work.
16 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon John,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Great customer service as always from JC
23 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Craig,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Scott,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Our countryman had an unusual problem…
Our countryman had an unusual problem of the boot opening at random when the car was parked and closing on you at times when loading things into the boot.Not regularly, and with boot activation disabled on the key in case of accidental activation ,it was very difficult to trace.Initial checking of systems came up blank, on further check of system an update was done on the onboard computer. We hope this has been successful.The staff were very good and did not dismiss our worries but we are
greatfull for their time and patience and hope that they have been successful in fixing this problem.
3 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Evening,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I live in Glasgow and was unable to…
I live in Glasgow and was unable to have any face to face contact with any of the sales team. Additionally there were many obstacles in the way of a straightforward purchase of my car. I was fortunate to have Harriett Bryant as my sales advisor and would like to say that she was professional, helpful and very patient in dealing with my circumstances. She was always friendly and knowledgeable when I spoke with her and all email was responded to promptly. I believe she went out of her way to ensue that the purchase of my car went as smoothly as possible. She is a credit to your company and I would like to thank her for delivering such excellent service.
15 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Lorna,
Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Smooth
Received a video of my car getting it’s tyres and brake discs checked. Car was ready when I asked for it. Was also washed and hoovered. Couldn’t have gone any smoother.
3 March 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Karen,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Gemma,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Helpful and knowledgeable assistant
The lady I spoke to (sorry I can’t remember her name) was extremely helpful by keeping in touch with me during the service and mot. She was very knowledgeable and thoroughly explained everything to me.
14 February 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Maureen,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
To be honest your staff was very helpful
27 February 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Thomas,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent
They are always very welcoming and lovely happy to help everytime, very happy with there service
13 February 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Sarah,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent service
22 December 2022
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Amanda,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The knowledge and professionalism of…
The knowledge and professionalism of Jenni-leith.
The Mini Electric is a new driving experience that was constantly supported along the way.
23 January 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning William,
Many thanks for your review and feedback, which I will ensure is passed on to Jenni-Leigh and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Everyone is so nice and helpful and the…
Everyone is so nice and helpful and the customer service and the after care service is just amazing
25 January 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
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