Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... See more
Company replied
Location
Switch locationBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... See more
The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... See more
Company replied
An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... See more
Company replied
Company details
Written by the company
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, United Kingdom
- 01224 335555
4.8
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Euain,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Perfect service once again.
I cannot praise Aberdeen Mini up enough. The service from first initial phone call, to face to face with the receptionist, service team, body shop team, it is always first class. This week being no exception. Special thank you to Kim and Thomas:)
8 November 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Trisha,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Amazing service let down by sloppiness.
The amazing service was that they found me a car last minute, as mine wasn’t fit for the road, which I really appreciated. However, the service dept didn’t reset the break fluid service check which means I have to go back and get this (admittedly minor) reset. That said, there is always the niggle at the back of your mind ‘did it get done?’ and even though they promised me that it was, you still wonder…
27 October 2023
Reply from John Clark Motor Group - Mini Aberdeen
Dear Mr Galloway,
We are sorry to hear you were not 100% satisfied with your recent visit to MINI Aberdeen. I am glad to hear that the team were able to supply you with a car at short notice - we do always try our best to accommodate our customers and on this occasion we apologise for any inconvenience the second visit to our site caused.
I have spoken to the team and they have assured me that the reset was completed. I hope if you need any assistance in the future you don't hesitate to get in touch.
Kind regards,
Kate
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Joyce,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
We bought our mini in September with…
We bought our mini in September with Harriet and she was absolutely brilliant!!! Would highly recommend her, nothing was too much trouble
6 September 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Camilla,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Collected car
Collected car, gave it a thorough inspection and completed MOT & service with no issues.
Car returned as promised on time and spotless.
17 October 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Certainly do not meet or exceed expectations
The vehicle was booked in for a service and MOT. The day before we were advised that the MOT facility was out of action. They could do the service but not the MOT. We chose to reschedule everything rather than make two journeys into Aberdeen. When we eventually took the vehicle in at 0830 we were advised that it might not be finished that day. It wasn’t and had to stay in overnight. Not great at all.
4 October 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi Lynn,
I am so sorry to hear you were not fully satisfied with your recent experience at MINI Aberdeen. This is not the standard of service we strive to provide and we would like the opportunity to try and turn your experience around.
I have passed your feedback on to our aftersales managers and one of our team will be in touch ASAP.
Kind regards,
Kate
John Clark Motor Group
JENNI-LEIGH PROVIDED A FIRDT CLASS…
JENNI-LEIGH PROVIDED A FIRDT CLASS SERVICE
25 October 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Jim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Friendly and helpful staff
Callum, service advisor from Mini Aberdeen was very helpful and friendly. I would definitely go back to get the cars serviced there.
25 October 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great and friendly service!
Great service from John Clark MINI. Purchased my Toyota Aygo from Michael, he was very helpful and gave great advice regarding purchase. Smooth and quick delivery, definitely be back!
Thank you again!
15 September 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Chloe,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I can highly recommend John Clark…
I can highly recommend John Clark Aberdeen branch especially Beth. She was such a delight to deal with, always smiling and so helpful and friendly. She always answered our questions by email quickly and efficiently. She’s such an asset to the team there. I was always made to feel welcome and the lady at the front desk treated you as a friend such a great team! Treated like royalty will definitely deal with them again. M Shand
5 September 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Five Stars for John Clark Mini Aberdeen!
Five Stars deserved to Richard and team for diagnosis of two worn front bearings of my JCW. Took just a day to replace! What a brilliant team!
21 August 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi Raj,
Thank you so much for taking the time to write up a review about your recent experience. We are thrilled to hear that you had such a great experience at MINI Aberdeen from Richard and the team! They will be delighted to hear your feedback!
Kind regards,
Kate
Knowledgeable and professional staff
30 July 2023
Reply from John Clark Motor Group - Mini Aberdeen
Mrs Bowes,
Thank you so much for taking the time to write us a review! We are delighted to hear you had a great experience at MINI Aberdeen.
I will be sure to pass on your feedback to our team,
Kind regards,
Kate
Mini Purchase
Excellent Service, our sales person Harriett couldn’t do enough and kept us fully informed of our choices and car update throughout the purchase.
31 July 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi Robert,
Thank you so much for taking the time to provide us with such a fantastic review! We are delighted to hear you had such a great experience with Harriett at MINI Aberdeen.
I will pass your feedback on to Harriett and the team! They will be delighted! Wishing you many miles of happy motoring in your new car Robert!
Kind regards,
Kate
The team are marvellous
The team are marvellous! Nothing is ever too much trouble. Coffee machine and a biscuit is a bonus!
15 August 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi CC,
Thank you so much for taking the time to leave us such a fantastic review! We are so pleased that you think so highly of our staff and our little extras! :)
I will pass your feedback on to the rest of the team at MINI Aberdeen! They will be delighted. Enjoy the rest of your week,
Kind regards,
Kate
Excellent sales executive help
Excellent sales executive help. Very transparent in working through the ordering and sales forms. No nonsense sales talks! Exactly how I want to be treated as customer.
6 July 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi Johan,
Thank you so much for leaving us such a fantastic review! I am so glad to hear that you had the exact experience you wanted at our MINI Aberdeen branch. We pride ourselves in the knowledge and attentiveness of our sales executives.
I will pass on your feedback to our team! Enjoy the rest of your week,
Kind regards,
Kate
Quality experience
We were both in awe of the wealth of experience and knowledge Jenni-Leigh has about cars, components, just everything. Nothing was to much bother for her. Such a lovely young lady and a pleasure doing business with her. We have never had such a nice experience buying a car as there was always pressure put on when visiting other Dealerships. This time it was so smooth and she went out of her way to get the car ready for us and we were pleasantly surprised when she called to say the car was ready earlier than we expected. Thankyou so much Jenni for all your help. Was a real pleasure and you're a wee star. Dave and Louise
31 July 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Dave,
Many thanks for your review and feedback, which I will ensure is passed on to Jenni-Leigh and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I was treated like a VIP
I was treated like a VIP. Staff were very friendly and helpful. Jackie, on reception, made me coffee, chatted about my car, came out when it was finished and sat in my car to explain some of the functions. She has a mini herself and was truly amazing. I was only in for a minor repair, and staff offered to wash and hoover the car just as a courtesy. Loved that they sent me a video of my car afterwards and showed me the work done. Jackie even said if I have any questions in the future, just pop by and they would help. Would give 10 stars if the option was available, but totally loved the experience.
18 July 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Jackie and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great staff giving a first class service
John Clark Mini service department staff at Aberdeen and reception department staff - excellent. First class service. Very helpful staff that all go above and beyond to give customer satisfaction.
No hesitation in recommending John Clark Mini in Aberdeen.
26 July 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Barrie,
Many thanks for your review and feedback, which I will ensure is passed on to Malcolm and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Heather,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.