John Clark Motor Group - Specialist Cars Dunfermline Reviews 

485
TrustScore 5 out of 5

4.9

Crossgates Road, Halbeath, KY11 7EG Dunfermline, Scotland, GB


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Rated 4 out of 5 stars

I appreciate as a business you need to make money on a sale. However when you make £1500 commision as a result of my finance, alongside any profit from the car sale itself, you could at least honou... See more

Company replied

Rated 5 out of 5 stars

The whole experience at VW Specialist Cars Dunfermline, from reserving a vehicle online, test driving it, securing the deal and financing to collection day was completely flawless! and all achiev... See more

Company replied

Rated 5 out of 5 stars

Your staff Amy and Ross were excellent both extremely knowledgeable and both a credit to your company. They told me what I needed to know answered everything I asked, both are people I would want to m... See more

Company replied

Rated 5 out of 5 stars

David Anderson was an absolutely great salesman that went out his way and above and beyond to help me. Couldn’t recommend him more! Many thanks again an amazing experience all down to his work.

Company replied


Company details

  1. #55 of 90 best companies in Car dealer
  2. #12 of 20 best companies in MOT Centre
  3. #44 of 60 best companies in Vehicle Repair
  4. #33 of 55 best companies in Car service
  5. #15 of 20 best companies in Motorbike dealer
  6. #28 of 55 best companies in Used car dealer

Written by the company

Specialist Cars Dunfermline located just off the M90, is ideally placed to provide approved used Volkswagen vehicles and aftersales in Dunfermline. We stock approved used cars, business vehicles, and a wide selection of models – ensuring that we can meet each personal driving requirement with a tailored solution. Our spacious and welcoming showroom has a variety of Volkswagen approved used models on display, and we additionally stock a number of non-franchise approved used cars that have been extensively pre-tested for quality. Once you've selected any vehicle from us, we'll support you with a reassuring number of services and repair facilities. Our dealership incorporates a bodyshop and MOT centre, giving you quick and convenient solutions when your vehicle needs maintenance. We only use genuine parts in fixing issues and faults with your vehicle, fitted by one of our qualified technicians.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Crossgates Road, Halbeath, KY11 7EG, Dunfermline, Scotland, United Kingdom

  • 01383 669900

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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4.9

All reviews

(485)

2,055 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple process

Simple, straightforward process

28 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards

John

Rated 5 out of 5 stars

A great experience and a touch of class.

The staff were extremely helpful and the salesman was easy to work with through the whole process. Colin made it very simple and answered all my questions. I never felt pressured at any time.

1 February 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Colin and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards

John

Rated 4 out of 5 stars

Overall Good Service

I appreciate as a business you need to make money on a sale. However when you make £1500 commision as a result of my finance, alongside any profit from the car sale itself, you could at least honour the 6 month road tax thats on the car, as opposed to making me pay for this. This is why I scored lower than 5 stars.
However no complaints regarding my dealings with David Pugh. David provided good professional service, and was always available to answer any queries I had when purchasing my car.

31 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards

John

Rated 5 out of 5 stars

Fantastic Experience

A great experience with Andrew Gamble as always, happy with our new car.

26 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Andrew and the management team at Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.
Kind Regards,
John

Rated 5 out of 5 stars
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.
Kind Regards,
John

Rated 5 out of 5 stars

A pleasure to deal with

A pleasure to deal with, helpful staff, a nice environment making you feel welcome.

31 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.
Kind Regards,
John

Rated 5 out of 5 stars

Colin was very efficient and helpful…

Colin was very efficient and helpful and kept us informed from start to finish.

31 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Colin and the management team at Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.
Kind Regards,
John

Rated 5 out of 5 stars

10/10 would recommend

Worked with David (and Ross) - he was incredibly responsive to all the questions I had, made sure that I got the car I wanted in a way I needed to get it fastest, and I genuinely could not be happier about the entire experience! Being a young woman, it's not uncommon to be scoffed at (which happened in other places lol), but that never happened with David, and I never felt taken advantage of - I was pretty much taken care of every step of the way, even if the issues were tangential to the actual car purchase.

23 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to David and Ross at Volkswagen Dunfermline. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Colin was excellent and made the…

Colin was excellent and made the process of buying my car very simple!

22 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Colin and the management team at Volkswagen Dunfermline. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Colin in dunfermline was easy to deal…

Colin in dunfermline was easy to deal with.

25 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Colin and the management team at John Clark Holdings. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

How a car sale should be

How a car sale should be. David was excellent keeping the communication up and we had the car in 48 hours. Excellent work and very happy with the car.

26 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Volkswagen Dunfermline. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Top Class Service

Your staff Amy and Ross were excellent both extremely knowledgeable and both a credit to your company. They told me what I needed to know answered everything I asked, both are people I would want to meet again when I buy another car

22 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning, George.

Many thanks for your review and feedback, which I will ensure is passed on to Amy, Ross, and the management team at Specialist Cars Dunfermline.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

golf

very professional and friendly

18 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Dunfermline.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Flawless experience from start to finish

The whole experience at VW Specialist Cars Dunfermline, from reserving a vehicle online, test driving it, securing the deal and financing to collection day was completely flawless! and all achieved within two days. The sales team were all very relaxed and I felt no pressure to purchase at all.

The car was presented in fantastic condition and had obviously been through their ‘Approved Used’ process as new discs & pads had clearly been replaced.

I would definitely recommend!

16 January 2026
Unprompted review
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning, Ian.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Dunfermline.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Listened to what was important

Listened to what was important, and carried out process efficiently.

18 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning, David.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Dunfermline.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

The service was excellent and I…

The service was excellent and I couldn’t ask for a better sales manager who knows a hell of a lot about VW!

14 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Dunfermline.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great garage with a great experience due to David Anderson

David Anderson was an absolutely great salesman that went out his way and above and beyond to help me. Couldn’t recommend him more!
Many thanks again an amazing experience all down to his work.

11 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning, Jessica.

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Specialist Cars Dunfermline.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

First experience at John Clark motor group

After seeing the car that took my interest I contacted the receptionist who had a welcoming manner informed me it was still available I went to access the car the sales chap explained everything regarding the vehicle arranged a test drive all other details were discussed/trade in and the purchase was completed he explained/kept me informed at every stage if I called returning calls were promptly returned had good experience and happy with my purchase thanks.

10 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Friendly and attentive service

Friendly and attentive service. Made the whole process easy and stress free.

10 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Was a fantastic experience

Was a fantastic experience. Were fantastic to talk to and very helpful to get stuff sorted! Best experience I’ve had buying a car and would absolutely go back next time

10 January 2026
John Clark Motor Group - Specialist Cars Dunfermline logo

Reply from John Clark Motor Group - Specialist Cars Dunfermline

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars Volkswagen Dunfermline.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

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