John Lewis Money Reviews 

I am very happy with JohnLewis

Beatrice was very helpful and provided some useful advice to assist me. She was friendly and listened carefully to my request. A definite 11/10 service.

Thanks

Yet more problems with this awful card. A refund from Ticketmaster for a cancelled concert was REFUSED by John Lewis Mastercard, which also neglected to notify me that they had rejected the refund. Apparently Newday does not have the technological know-how to divert the refund to my new card – as is required by law – so have sent it back to Ticketmaster. Newday Customer services blithely informed me that it is my problem and I have to take it up with Ticketmaster. Be warned: the usual customer protections do not apply with this card. Why John Lewis continue to be associated with such a shabby outfit as Newday is beyond me. And pre-empting the gaslighting reply that is likely to be posted below this, fakely hinting at concern/an apology and suggesting that I contact the John Lewis chat bot, NO THANKS. It is the worst AI service I've encountered and wrongly informed me that my credit card had been blocked while I was travelling abroad (which will be the subject of another review). And Newday if you are reading this, please note that when a credit card expires or is replaced, you are still legally obligated to route incoming funds to my new account balance and/or handle the transition smoothly. In this case your administrative failure and poor customer service is grounds for a complaint to the Financial Ombudsman, which is what I plan to do if I do not receive the refunded money in my account soon. UPDATE: after a useless conversation with a John Lewis Chatbot, two calls to JLewis credit card customer services, several emails to its complaints department and an email to Ticketmaster – who have referred me back to John Lewis saying they ought to have rerouted the refund to my new card – still no sign of the refund. Frankly unbelievable that John lewis/Newday should put a customer through this. You can no longer trust the John Lewis brand.

New to John Lewis Money - buy cannot fault the service I have had so far. Easy to use the app and everything has ran smoothly.

I had a really positive experience with John Lewis Money. The service was straightforward, clear and easy to use, and I felt well supported throughout the process. Everything was handled efficiently and professionally, and I appreciated the helpful communication. Overall, I’m very happy with the service and would happily recommend John Lewis Money to others.

New Day are a shockingly bad card provider, I don’t know why JL use them. Fraud alert on my card, I call, systems are all down, can you call back, call later and give up after over 30 minutes on hold, call for a 3rd time and spend 5 minutes trying to get through all the menus on the number that New Day actually gave me to call them about the transaction. Finally, New Day decide it’s actually a fraud attempt on a previous card that was replaced sometime ago after a fraud issue. So about 45 minutes on the phone at National Call rates. What a shambles.

Straight to the point a decision in seconds account opened within minutes spending within an hour and paying no interest for 6 months

The ability to apply for an additional cardholder online appeared to be defunct. A Phone call elicited the response " there is a known problem, it should be sorted in a few minutes try again in 30 minutes" Two days later was still not functional.

So far so very good. I am a week in.

I wanted to increase my credit card limit to pay for something specific (to earn rewards) and had the money to pay the balance. The system said no and there was no option to discuss with a decision maker. It would appear that no human being can make a decision.
I also ordered foreign currency and am still waiting for a message that the order is ready to collect 2.5 weeks later…. Comms from JL finance to the JL counter extremely poor.
Having had a JL credit card for >20 years I am now researching better credit cards.

Easy to order and pick up. Great rate too - we always use John Lewis for our currency

I did it in store with customer service support that made it easy as a lady of a certain age

Very nice company and credit card, very simple app. Many thanks.

It was easy to get registered for the card and I am happy with all
The correspondence helping me complete all the details

Good brand, collect points, easy app. Only downside is it doesn't work with Samsung Wallet

It was quick and everything was explained well. The rate was also good.