I always use John Lewis for foreign currency as it arrives the next day at my local Waitrose if I order before 2pm. Good exchange rates too. Only reason I’ve given 4 stars is their website said they... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was quick and easy to order the travel currency. Only issue I experienced was having to arrange a click and collect instead of a home delivery to ensure I could get smaller notes. Last few times... See more
Company replied
Simple to use website, great communication and the friendliest lady ever at the collection point! What's not to like? It would be nice if the rates were a little bit better to compete with the mail-t... See more
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I applied for the benefits and my physical card took a little time to arrive. No problem as I was able to add the details to my Apple wallet quickly probably next day which was so helpful and conve... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.4
Excellent
17k reviews
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Very helpful staff at the counter and…
Very helpful staff at the counter and the best rates.
1 June 2026
Reply from John Lewis Money
Thank you for the great review Fawad! We're delighted you found our service helpful and our rates excellent! We really appreciate your kind comments. ^Trish
Good security to stop a scam
I’ve just opened my own account for a New Day credit card, pretty easy to get started.
The reason I have a 5 star is I had a credit card on my wife’s account I had this for a few years without any issues. Recently I was scammed but New Day were onto the fraud before we knew it had happened, they blocked a fraudulent payment and helped us sort out the problem.
17 May 2026
Reply from John Lewis Money
Thank you for taking the time to leave us a five-star review and for sharing your experience.
We are delighted to hear that opening your new credit card account was an easy process. More importantly, we are relieved that we were able to protect you and your family when you were targeted by a scam. Hearing that our fraud prevention systems and team were able to detect and block the fraudulent payment before you were even aware of the issue is exactly what we strive for.
Protecting our customers and providing responsible access to credit is our highest priority, and we are proud that we could resolve the problem for you quickly.
Thank you again for choosing us, we appreciate your custom and continued loyalty. ^Trish
Reply from John Lewis Money
Thanks for sharing your feedback Judith. We're delighted to hear about your positive experience and are glad you found the service helpful and efficient. We really appreciate your kind comments. ^Trish
A.J.
This is the second time I have ordered online . The website was different the first time .
This time I felt this time it was so much easier to do and find.
Thank you very good service ! 👍🏻☀️
1 June 2026
Reply from John Lewis Money
Thank you AJ.
We truly appreciate your fantastic 5-star review! It's wonderful to know that your second online ordering experience was significantly easier and more intuitive than the first. We have been working hard to improve our website experience, and your comments about the ease of finding what you need are incredibly valuable. Thank you for your continued business and generous feedback. ^Trish
Reply from John Lewis Money
We're so glad to hear everything went perfect! Thanks for sharing your feedback! ^Paul
Reply from John Lewis Money
We're pleased you enjoyed our service, Jackie. Thanks for the 5 stars! ^Paul
Reply from John Lewis Money
We're pleased you found our ordering process simple and your travel money arrived right on time, Bill. Thanks for sharing your feedback and for using our service. We hope to see you again! ^Paul
Brilliant
It was easy and straightforward experience. Just walked in and got my currency. The staff member was very helpful.
23 May 2026
Reply from John Lewis Money
Thanks for the 5 stars! We're glad our helpful Partner looked after you so well.
Thank you for choosing us and have a brilliant time away! ^Paul
Reply from John Lewis Money
Thank you for taking the time to share your feedback Ann! We're delighted you found your currency collection so quick and efficient. Enjoy your travels! ^Paul
Reply from John Lewis Money
Thanks for the 5 stars, Martin!
Keeping things prompt, polite and hassle-free is the perfect way to get your travel plans started. We're glad our Partners could look after you so well during your transaction. ^Paul
Reply from John Lewis Money
We're delighted our travel money service kept things quick and simple when you ordered your euros, Carol. Making holiday prep easy for our customers is exactly what we aim for.
Safe travels on your upcoming holiday! ^Paul
Helpful staff and very knowledgeable
31 May 2026
Reply from John Lewis Money
We really appreciate the 5 stars, Kathleen. It's brilliant to know our Partners provided such a knowledgeable and friendly service.
Thank you for choosing us and have a wonderful time away! ^Paul
Easy process and a good rate.
31 May 2026
Reply from John Lewis Money
It's fantastic to hear you had a great experience and were happy with our rates, Ryan. Thanks for using our Travel Money service and we hope to see you again! ^Paul
Reply from John Lewis Money
Thanks for taking the time to give us a 5 star review! It's wonderful to know your experience was so straightforward. Thank you for choosing John Lewis Money! ^Paul
Very straightforward and a very helpful…
Very straightforward and a very helpful partner served me
31 May 2026
Reply from John Lewis Money
We're delighted to hear you'd a very straightforward experience and our Partner was so helpful when serving you, Rex. Providing a seamless and friendly service is exactly what we aim for!
Thanks for choosing John Lewis Money! ^Paul
Great service
Great service , easy to order and collect.
This was my 3rd time using John Lewis Money
31 May 2026
Reply from John Lewis Money
Thanks so much for the 5-star review, Caroline!
We're absolutely delighted you've chosen us for the third time. It's great to hear our Partners keep the ordering and collection process smooth and easy for you. Thank you for your continued loyalty!
Wherever you're heading this time, we wish you a fantastic trip! ^Paul
Reply from John Lewis Money
We're delighted you found our travel money service so easy and your delivery arrived safely the very next day, Melissa. Safe travels on your upcoming holiday! ^Paul
Very happy
Very happy. Great onboarding and comms, very well designed app so much easier to manage your money.
27 May 2026
Reply from John Lewis Money
Thanks for sharing your great feedback, Dawn!
We're delighted you found our onboarding process and communications so smooth. It's wonderful to hear that you're enjoying using our app and finding it easier to manage your money with us.
Thanks for choosing John Lewis Money and welcome on board! ^Paul
Reply from John Lewis Money
Thanks for sharing your feedback with us, Frank.
We're delighted you had a hassle-free experience from beginning to end. Thank you for choosing John Lewis Money! ^Paul
Buying travel money online from John…
Buying travel money online from John Lewis Money was very easy. Rate was competitive, ordering and paying was seamless and collecting from a Waitrose store was very convenient. The travel money was very well packed and secured.
31 May 2026
Reply from John Lewis Money
Thanks so much for the 5-star review!
It's brilliant to hear you had a seamless experience buying your travel money online and collecting it from Waitrose. Our Partners always work hard to make sure your order is securely packed and ready to go, so it's great to know you found the service so convenient.
Thanks for choosing John Lewis Money and have a wonderful trip! ^Paul
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