Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden centre
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(2,358)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The plants arrived very healthy and are…

The plants arrived very healthy and are now potted on
And growing well. Thank you

8 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Many delivered dry

Many delivered dry
Long wait for some plants

22 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct and we will look into this for you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

The order was in great condition

The order was in great condition.
The plants and myself thank you.
Howard Firth Pavilion Plants.

21 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Very pleased

The order arrived on time and I am very pleased with the very healthy little plants.

21 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Crushed plants.

Always had lovely plants in the past but these arrived via Yodel and half were out of the tray crushing the ones underneath. I've tried but found it impossible to contact Woolmans by email or phone to complain.

20 May 2025
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Reply from Johnsons Seeds

Good Morning,
Thank you for your feedback,
Please contact us direct on cs@johnsons.com and we will look into this for you.
Kind Regards,
Customer Service.

Rated 5 out of 5 stars

Good plants on time.

Good plants on time.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Punctual , Quality product, Environmentally aware.

Plants arrived at the time advised.
Plant quality was excellent. The packaging was also excellent - robust, offering good protection for the plans and recyclable.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Poor packing and sloppy handling meant…

Poor packing and sloppy handling meant that strong seedlings were damaged, and an email was not replied to.

20 May 2025
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Reply from Johnsons Seeds

Good Morning.
Thank you for your feedback.
A member of the team will be in contact.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived in good condition

Plants arrived in good condition. and have taken well.

19 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 4 out of 5 stars

Plants were great but your useless…

Plants were great but your useless delivery company despite confirming to me , as I was away , in writing , that they would leave them with my neighbour , left them outside my front door in the sun! Luckily my neighbour saw them ! Your delivery company is useless ! Change them or next time be prepared for a compensation claim ! You can ring me to discuss and I can show you the email confirming they will be left next door .. and the email confirming it wasn’t

20 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Condition

The flowers came in very good condition.

19 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Great value

Great value, beautiful healthy plants. Thank you

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 3 out of 5 stars

I love to buy plants on-line but!

I love to buy plants on-line, as I can choose what I what and avoid on-site impulse buys.
However, it is the delivery condition of the plants that then really matters, and mine have been dreadful.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Both packs of plants in excellent…

Both packs of plants in excellent condition.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Great Company to deal with!

The plants arrived in excellent condition.
Good value for money as well.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Ready to grow

30 garden ready lavender Hidcote dispatched on time and arrived in good condition. Strong, healthy young plants now in situ alongside a path at the front of a long rose bed. Looking forward to watching them develop.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Everything arrived in good healthy…

Everything arrived in good healthy condition. Very happy.

20 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

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