Joie Baby  Reviews 

Fantastic customer service. Thank you to Emily who has been so helpful with our issue. We contacted Joie initially to get replacement wheels for our stroller. When it became apparent that new wheels were not going to be possible we were offered a new stroller. We have been overwhelmed by the response we received. Fantastic service. Thank you.

Absolutely fantastic customer service, I was helped by Henriette who arranged for a mytrax pushchair to be returned once I realised after I had bought it that it wouldn't parent face.

I called the joie number at half 9am ish on Friday, the package was delivered 10am and Henriette was so quick to respond and arranged a courier to come in the afternoon on the same day! I thought that was great because it's a fairly large box taking up space.

There was a slight issue with the courier however (not Joies fault), and it was already past 5pm at this point so couldn't get through again. But this wasn't an issue as Henriette got back to me on Monday morning straight away! I didn't have to speak to another advisor and answer all the same questions again like it usually happens. Instead another courier was arranged for Monday very quickly and the package was successfully returned.

Good customer service is a huge advantage for me when when looking to purchase online, especially if it's something as important as a pushchair! And I can't fault the experience I've had with Joie so far. Thanks to Henriette, I decided I was happy to choose a different joie pushchair model as I knew I could rely on the customer service. Can't wait to receive the Aeria soon!

Thank you Henriette and Joie :)

So friendly and helpful. Ella was simply amazing and nothing was too much trouble. I can’t believe she fixed our issue within a few hours. We are so grateful.

I have a lot of products that are Joie as they are reliable and lovely products.
However I buy more products and tell other people about Joie products purely because of their customer service! It really is second to none. I have been in touch with them twice now once about a car seat and another about our pram and both times they have gone above and beyond to assist me. So much so they have sent out replacement items free or charge within the space of a couple of days.
Most recently they have sent out some replacement wheels for me however because they are a new design they have set out a full set.
They are quick to respond to emails aswell and have offered lots of advice.
I really recommend their products and them as a business.

I purchase a nitro stroller from smyths and it has a 2 year warranty from JOIE. The buggy has developed at the folding mechanism location. I presented this issue to Joie and they have now resolved the problem promptly.

Twin dolls pram for 5 year old. My daughter loved it, she got it from santa claus last year However she has only really got into her prams and dolls in the last couple of months, this pram is awful, the front wheel keeps bending in on it self,( you can see the stress marks )and it keeps jamming and she can't even walk down the road with it, I really expected better quality at this price £50.00. I obviously don't still have the receipt if I did I would try to take it back, but I just want other buyers to beware.

I brought a spinning car seat from them which doesn't spin nor attach into a car. If you actually want it to spin and be attachable to the car you have to purchase a separate item.

Customer service here is second to none they are so quick at responding and getting any issue sorted. Lisa has been amazing and so helpful

From start to finish excellent service, job well done, thank you to the team for everything you’ve done,special thanks to lucy

I bought a stroller but unfortunately it is sent to a wrong address. I was a bit worried. But the customer care is good and took action promptly. I have already received my stroller. Thumb up to the good condition. I bought quite a lot of items online but usually the boxes are in poor condition...but this time it is good. I am still thinking to buy kubbie sleep for my baby, but not sure if it is good for sleeping as a sidebed

I purchased the Joie Nitro Stroller for my own use when I look after my Grandchildren. It is perfect! So easy to use as it is light to lift in and out of the car and simple to put up and down. Initially had a problem with one of the front wheels not staying in the locked position. The customer service was excellent, responding quickly to my email and sending replacement wheels which have solved the issue. Really happy with this high quality stroller.

I love my Versatrax travel system but have been struggling for weeks as I have misplaced my adaptors. I am awaiting them to come into stock on the Joie website and have registered to be notified once they arrive but the expected date has been and gone. Unfortunately because Joie don’t have this is stock for £19.99 they are being sold on eBay for £48.00 !
I’m left wondering if they have a supply issue and at the moment feel pushed into having to buy from people profiting because the manufacturing doesn’t have spare parts. Please bare this in mind when buying your travel systems, as it may be a struggle to get replacements.
I have emailed but just advised to register to be notified once in.

The customer service team were very helpful and quick to respond. I had a question regarding the positioning of my daughter in her car seat. They answered my question, sent me additional information and followed up to check everything was ok following their advice. I'm very satisfied with the service.

We bought the Joie i-spin 360 for our baby and on the whole it is an excellent car seat. However, on transferring it from one car to another the small white plastic pieces that hold the seat cover in place fell off and were lost. I contacted customer service about getting replacement pieces that I could sew back onto the seat cover, but they told me this was not possible and that I’d have to buy a new seat cover. I think it is really bad for the environment to throw away a very usable seat cover that would just go to landfill. In the end I wasn’t satisfied with the customer service response so I decided to repair the seat cover myself with some stick-on Velcro tape. Although customer service were polite and responsive to my query, they were not helpful in solving the problem.

We ordered a baby carrier and Joie accidentally sent the wrong item (a baby rocker). They are now not sending out the correct item until the wrong item has been collected, however since me and my partner work full time and have just been told to pick a weekday (where it could be any time that day) we are having to wait weeks before they will even send out the carrier. We're now in a position where we've paid for the item and not got it through no fault of our own. Very unhelpful customer service unwilling to simply rectify their own error

What amazing customer service from Caroline. So friendly and efficient especially as I wasking about parts for an older car seat...but they were still able to help and part is on its way to me.
Thank you so much

I first contacted Joie on the 3rd of May. I had noticed that my son’s headrest had snapped. Ella in customer service asked for some details which I sent to her. She then advised that the part would need replaced, now here’s the great thing - Joie gives you a 2 year warranty but mine was well finished as my seat is 6 years old in October. Joie said they would fix it and return it free of charge - I just had to pay the courier delivery on the way down. This made sense as I knew for a new seat I’d be about £175 compared to £30 courier fees. I was nervous sending the seat but was give advice how to pack the seat. I then received the seat back on the 30th of May. Top notch service. I have loved the Joie bold and my daughter has the Trillo, however after this experience - I love the brand even more! Well done Joie and thank you Ella 🙌

I asked for a call back and was called back about a minute later, if that. Lisa listened to me and then proceeded to tell me they fix my issue the fastest possible way, not even charging postage.

My grandson's car seat developed a problem when i was unhooking it from the isofix bar - the spring/clip bent so it couldn't be hooked back in.
I was given the Joie service desk number by the retailer. The car seat was just under 2 years old.
Emily at Joie asked for some photos, then after a review explained it could not be repaired as it was an important safety link.
Emily immediately offered a replacement, which was despatched within a day of the original being returned.
Communication from Joie was perfect - each email i sent was replied to on the same or next day.
Could not have asked for a better service. First class.
Thanks

The best customer service I’ve ever received!

I returned my stroller back to the store where I purchased it from 3 months prior (as per their instructions) as the wheel had fallen off. They had my pushchair for over 3 weeks and refused to do anything despite apparently contacting Joie.

I contacted Joie myself and Joanna was amazing!

After being on the phone no longer than 10 minutes she told me she would take on my case and that they would collect my stroller from the store and take it into their warehouse for repair.

The stroller was collected last Thursday and I’ve just had it delivered back to me today (Tuesday) completely repaired.
I cannot thank the customer service agents enough.