Company of thieves and con artists. They steal from their suppliers and don't pay back! One of the absolute worst companies to ever operate in the middle east, the people in charge of this joke of a c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
False claims on premium delivery. Multiple follow ups and a gift to be delivered at 9am got delivered at 7:30pm. Repeated whatsapp and emails got no to slow revert. This is the second time delivery is... See more
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌 Their Produ... See more
Company replied
Amazing! Joi is such a great way to express your gratefulness to other person. Joi is giving excellent customer service support, wide variety of items to choose with and a one-stop gifting shop online... See more
Company details
Written by the company
Joi Gifts is the MENA region's first full-service mobile platform for physical gifts. Joi Gifts was born out of the belief that the world can be made a happier place, one gift at a time. Joi gifts was born out of the belief that we can make the world a happier place, one...
Contact info
Dubai, U.A.E.
- support@joigifts.com
- www.joigifts.com
Amazing service
Amazing service! I was nervous as I live abroad and it was a bespoke gift to our friends in Dubai and Joi did a fantastic job today! Great and polite comms on whatsapp too in comparison with other company I had considered using. Pleased I chose Joi. Thank you :)
3 July 2020
Unprompted review
Reply from Joi Gifts
Hello Alex, thank you for your wonderful feedback! Our pleasure to help bridge the gap between you and your loved once on your special days. Thank you for mentioning your satisfactory communication with our customer care on Whatsapp too.. Looking forward to seeing you again, hope to serve you even better then! Have a lovely day!
Terrible service
Terrible service. Damaged item received. Didn't receive one of the items I ordered.
21 June 2020
Unprompted review
Reply from Joi Gifts
Hello Khalid, sorry to have missed your feedback here. We hope you have reached out to our customer care to report this concern. We do have processes in place and we'll definitely have a resolution for this. If you haven't yet, please send us your order number at support@joigifts.com describing your concern and one of our customer care representative will be happy to assist. We'd like to correct it so that we can make up for this one star experience and hope to change and upgrade it. Looking forward.
Beautiful and Fresh
Beautiful, fresh flowers delivered next day! Thank you all the way from the UK - I was able to cheer my mum up, she lives in Dubai. Very professional and quick to respond. Definitely recommend to family and friends! Thanks again everyone!
17 May 2020
Unprompted review
Reply from Joi Gifts
Hello Jess, thank you for taking the time to give us a feedback about your wonderful joi experience. We are happy to hear that you are satisfied and that the product and delivery service meets your expectations. We assure you that we will do our best to keep it up! Until your next occasion then, looking forward to seeing you again. Have a lovely day!
Bad service Late Delivery
Bad service. Don’t trust this to deliver gifts as it will not arrive on time. Totally disappointing.
9 May 2020
Unprompted review
Reply from Joi Gifts
Dear Carlyn, sorry to hear that we were not on time in delivering your gift. Our operations are having unexpected challenges every now and then regarding deliveries, just like with most online shopping services nowadays, as an impact of the on going pandemic issue in general. Especially, as we rely heavily on 3rd party entities such as our merchants. We assure you on regular days, we deliver right on time. We hope there will be another opportunity that we can serve you better and we look forward to it. Do let us know if there is anything we can help you further, email us at support@joigifts.com thanks and we appreciate your feedback, it helps us know more of what else needs to be done to overcome these challenges.
DONT ORDER FROM THEM! A SCAM
What a complete scam!! Placed an order for the Rose and Orchid flower bouquet and got COMPLETELY RIPPED OFF! The same day of delivery i got an email stating there were no orchids available so they would add more roses instead. I was bummed out but agreed. The bouquet was delivered and was not what i ordered. LESS ROSES THAN SHOWN ON THE WEBSITE (with the size i ordered) AND NO “EXTRA” roses WERE ADDED IN PLACE OF THE ORCHIDS just as promised. No orchids, no extra roses in place of them, No green leaves surrounding the roses (like in the picture), NO STEM ARCH (like in the picture), and was wrapped in WHITE not brown wrapping. They LITERALLY THREW TOGETHER A FEW ROSES AND CHARGED ME OVER $150 for something i didnt want!!! Very disappointed.
8 May 2020
Unprompted review
Reply from Joi Gifts
Hello IMA95, we are sorry to hear that you have had this experience. Our operations are having unexpected challenges every now and then regarding our deliveries, just like with most online shopping services nowadays, as an impact of the on going pandemic issue in general. Especially, as we rely heavily on 3rd party entities such as our merchants. Apparently, importing and exporting are limited in most countries at the moment, thus flower supplies are limited. However, we do our best to manage and overcome these challenges and be as transparent as possible.
We are sorry as well that this give you an impression that we are scam (we assure you that we are not) we are a registered company with registered trade license based in Dubai, UAE. Our customer care team is already working with you about this issue and will provide a satisfactory resolution.
I am always hesitant about online…
I am always hesitant about online purchases but I was totally Amazed with joigifts excellent service. It was a great experience! i totally recommend it. keep it up joi👍👍👍 till next time.
16 April 2020
Unprompted review
Reply from Joi Gifts
Hello Arlene, thank you for your trust! We are happy that we hit the mark for you and we appreciate you taking the time to drop us a feedback here. We'll surely give you the best we got and looking forward to seeing you at joi again on your next gifting occasion. Have a lovely day!
Reliable and trust worthy👌
Reliable and trust worthy👌
See you again joi!
Hoping for more transactions ahead ❤️
Thank you for the Wonderful service.👏🏻
14 April 2020
Unprompted review
Reply from Joi Gifts
Hello Jenlim, so looking forward to more joi moments with and your loved ones in the future. Thank you for your trust. We'll have more affordable and unique products for you to choose from. See you again soon! Have a lovely day.
"Find your joi, and share it with others."
Excellent service, extremely satisfied with the sales transaction and the customer service.
The support that I received was thorough and timely and my issue was addressed with a single transaction. Awesome! I would definitely recommend to my friends joigifts.
Your costumer service brought us joi.😊
Quote of the day:
"Find your joi, and share it with others."👌
14 April 2020
Unprompted review
Reply from Joi Gifts
Hello Archieryn, thanks for that awesome quote! Definitely lovely to share joi with others! We appreciate you dropping us a wonderful feedback here and are happy the your gifting experience with us has been excellent. We aim to exceed customer satisfaction. Looking forward to serving you even better next time. Have a lovely day!
Great customer service
Great customer service
Very satisfying service and amazing flower arrangements. Highly recommend.
14 April 2020
Unprompted review
Reply from Joi Gifts
Hello Amira, we are beaming with your wonderful feedback! We are happy that you are satisfied with your experience with us! Hope to see you at joi again soon. Wish you a lovely day!
👍👍for all staffs!
I ordered about week ago and not sure about my recipient location but wanted to keep the surprise and by asking him will surely ruin it. As I approach with customer service I was amazed by how they assisted me all the way until delivered.
Awesome delivery service. Highly recommend it.
Thanks joi! and
Godspeed.
13 April 2020
Unprompted review
Reply from Joi Gifts
Hello AmdLala, thank you for taking the time to drop us that 5 stars and lovely feedback. Here at joi, we can simply make it happen and we appreciate your trust! Looking forward to being part of your surprise gift for your loved ones in the future. Have a great day!
Helpful Staff
Helpful Staff. Excellent delivery service!
Will recommend it. 5 Star goes to the customer service who assisted me make my delivery possible.
Thank you!!
13 April 2020
Unprompted review
Reply from Joi Gifts
Hello Sarah! We are giving our customer care team a pat on their back at the moment ( wink) thanks for your heart-warming feedback, we hope to keep it up and even serve you better in the future. Looking forward to seeing you at joi soon. Have a nice day!
Trustworthy. Totally recommend it👍🏻
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌
Their Products are at reasonable price, Customer service are approachable and very helpful. Excellent service!! totally recommend it👍🏻👍🏻👍🏻
13 April 2020
Unprompted review
Reply from Joi Gifts
Hello Maryam, we are happy that we hit the mark for you! We appreciate your mention of our wonderful customer care team and glad that you find our products at reasonable prices.. We wish you a lovely day and hope to see you again soon!
The worst customer service ever!!!
The worst customer service I’ve ever seen!!!!! My order was delivered after 6 days of appointed date, took ages for delivery guy to deliver the order and he forgot the item from my order!!!! Beyond inappropriate to deliver the gift in pieces day by day!!!! Highly don’t recommend to order from them at all!!!!
12 April 2020
Unprompted review
Reply from Joi Gifts
Hello Dinah, we are sorry about your experience and thank you for the feedback. This is not how we provide our services and shall there be unavoidable circumstances, we make sure to advise our customers and give them options on how they wish to proceed. The delivery of your gift was moved due to unexpected updates on cities being lock down and curfews issued in relation to the current health issue happening globally. And based on the record, it was done with sender permission. As for the item being forgotten by the agent, our team is already looking into this matter and rest assured, we have processes in place and will deal with it accordingly. Our team will be in touch for further resolution.
Excellent service
I love the flowers they sent to my sister. Friendly customer service.
12 April 2020
Unprompted review
Reply from Joi Gifts
Hello Ellen! Great that you loved the arrangement we made for your sister and thank you for mentioning the warmth of our customer care team. We are happy to present you with varieties of gifts to choose from and be part of making special memory with your loved ones. We hope to be spreading joiful moments with you again soon.
Had a telephone consultation with a vet…
Had a telephone consultation with a vet today on joi, really put my mind at rest as I thought my chihuahua had a lump on her left side, nothing to worry about, but to contact them again in a week if I'm worried and no improvement. Highly recommend joi
29 March 2020
Unprompted review
Reply from Joi Gifts
Hello Marie, the 5 stars and your recommendation really made us happy and hope we could retain it. However, you might be referring to a different joi as we do not actually have a veterinarian online and they indeed deserve the credits. We are joi that specializes in gifting. You can check us out here www.joigifts.com and would really be happy to have you as our customer. We wish you a wonderful day!
Excellent service !
I placed a small order from Belgium to be delivered the same day in Dubai, to console my daughter in quarantaine, away from family and friends. Service was excellent, response very adequate via Whatsapp. Packaging is lovely. I definitely recommend joigifts and will make use of their services again.
27 March 2020
Unprompted review
Reply from Joi Gifts
Hi Hilde, Thank you for taking the time to mention our exceptional customer care and services and lovely gift items. Our main aim is spreading happiness, especially this time where the world is wary of the current health situation. We are glad that you are satisfied with your experience with us. We look forward to helping you spread joi again soon! Have a lovely day!
Good Customer Support
Edit: customer support contacted me and explained the reason for the delay in responding to emails. I was also compensated for my order.
---
This was my first experience with Joi Gifts and it's definitely the last. I placed a simple order to be delivered to myself (just to test the service before ordering for a friend). I ordered "The Delicate Enchantment" the photo shows 9 roses and the description states "9 pink rose and wax flowers" .. however, I only received 6 roses.
To add, for the delivery time I chose the time slot between 3-6. However, I received my order at 8:30. (I wish I read the reviews here before placing an order since this is obviously a common issue).
I emailed support and attached a photo of the bouquet I received. They replied TWO days later and asked me for another photo from a different angle .. I sent them more photos. FOUR days later, still no reply...
27 March 2020
Unprompted review
Reply from Joi Gifts
Hello Mariam, Thank you for the updated rating and for giving us the chance to make it up to you. We do our best to deliver only exceptional service and we do hope that you will give us another opportunity to serve you better. Looking forward to seeing you again.
Good whatsapp reply and help with the…
Good whatsapp reply and help with the order. Good delivery time. I ordered 4 bouquets.
27 March 2020
Unprompted review
Reply from Joi Gifts
Hi Dan, Thank you for trusting us to get 4 bouquets done and delivered for you and most of all we appreciate you taking the time to mention our good customer care chat support and quick delivery service. Our main aim is spreading happiness and we are glad that you are satisfied with your experience with us. We look forward to helping you spread joi again soon! Have a wonderful day!
Very bad experience
5 March 2020
Unprompted review
Reply from Joi Gifts
Hello Ananthula, we are sorry if you have had a bad experience with us and thank you for this feedback. We'd like to know where we have gone wrong and assures you that we will rectify the issue. We tried checking our system with your name but could not find a lead, can you email us your concern and order number at support@joigifts.com please and we will get back to you with a resolution immediately. Looking forward, thanks.
Thank you joigifts for helping me with…
Thank you joigifts for helping me with my Valentine's gift. Will definitely recommend joigifts to my friends!!
25 February 2020
Unprompted review
Reply from Joi Gifts
Hello Danica! Thank you for taking the time to leave us 5 stars, we are happy that we hit the mark for you. We appreciate your recommendation and know that we value your trust and shall continue to give you such experience and more. We are also intensely working to bring you more products to choose from with reasonable prices across all cities we cover and more coming soon. Looking forward to seeing you at joi again! Have a wonderful day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.