jonesandtomlin.co.uk Reviews 

49
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recently searched a bed set i was looking for and this company popped up on my Google search, had the set i was after and cheaper than other named stores , a bit dubious but read the reviews and ord... See more

Rated 5 out of 5 stars

My experience with them was fine. Two duvets ordered. One as soon as I received it I realised I had made a mistake re the pattern and I returned it at my expensive unopened and got a speedy refund.... See more

Rated 1 out of 5 stars

Read the small print! Bought an expensive pillow online but unlike other manufacturers you cannot open the thick plastic wrapper to try.. understand hygiene reasons but sadly was treated very poorly b... See more

Rated 5 out of 5 stars

Ordered 2 Laura Ashley Shalford Duvet cover sets, 10% discount, delivery 24 hrs free, delivered next day. Lily Tomlin and her team were exceptional, not often you find this quality of service these da... See more


Contact info

4.0

Great

TrustScore 4 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(49)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless Service.

Bed set was as competetively priced as anywhere else, ordered two, and was available for immediate despatch. We made an error and wanted to swop one, processed within days, replacement received in less than a week with the excellant help from Lewis Evans.
Jones and Tomlin is, unfortunately, a rare breed in todays trading.
Definately in my top ten of retailers/suppliers.

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Wow! Ordered yesterday and my pillows has arrived this morning. Such a great price and great service! I’ll shop again soon .

22 September 2021
Unprompted review
Rated 5 out of 5 stars

PERFECT! PERFECT! PERFECT!

Sophie Allport Foxes Duvet Set - Single, John Lewis has run out as they put it on sale. found it much cheaper at jonesandtomlin.co.uk, + free delivery.
Placed an order on Sunday night, got it delivered free of charge on Tue morning. FANTASTIC! Will definitely use this site again.

20 July 2021
Unprompted review
Rated 5 out of 5 stars

5 star service all the way

What a pleasure to deal with a company that a) answers the phone with a human, b) is interested in what you are looking for c) is honest and helpful. Ordered exactly what we wanted which was out of the ordinary, and was advised by a guy in Worthing pointing out various obstacles which saved us a fortune. Excellent product, beautifully manufactured, arrived before the promised date and was installed by two polite, clean and helpful guys. Well done!

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I was let down by a chain store on the day of delivery and called Jones and Tomlin came to the rescue. My new mattress was delivered within a few hours of being ordered and payed for. I couldn’t ask for a better service. Thankyou to you all.

28 June 2021
Unprompted review
Rated 5 out of 5 stars

I spoke to Lewis who was dealing with…

I spoke to Lewis who was dealing with my order and can I say by far the most helpful person I have come across, I was having trouble with my payment for a couple of days and I was struggling to locate where it had gone along with receiving no email confirmation from Jones and Tomlin, so I was worried that it had not been received by them , however after speaking to Lewis he gave me reassurance that he will locate payment and told me not to worry, he dispatched my products yesterday and I just received them this morning and I LOVE THEM!!! By far the best customer service I have received, WOULD definitely recommend this company!!!

25 June 2021
Unprompted review
Rated 4 out of 5 stars

I ordered a Vispring bed base…

I ordered a Vispring bed base protector. There was a delay in receiving the item but better late than never. It's an expensive item, however it appears to be of very good quality and I'm sure it will last years.

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Luke

Absolutely fantastic service from Luke. I have called twice for product advice and I didn’t feel at all I was being a nuisance despite asking so many questions. I have found J&T very competitive price wise and I am glad to say I am supporting local businesses, especially in these times.

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Jones & Tomlin

Superb service from start to finish from Tim @ Jones & Tomlin. Really sound advice, excellent customer service & a good sense of humour to boot. Soooo happy with the mattress and everything else! :D

2 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look