I have purchased several hand and shoulder bags from this company. To date I haven’t purchased any footwear, but I am sure that will happen in the future. My rating at this moment in time can theref... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The retail assistant Susan was very helpful friendly and professional. Even though she was busy I received best customer service assistance, I bought two pairs of boots one she ordered from another... See more
I was assisted by a really helpful member of staff who was happy for me try on a number of pairs of shoes and boots. I came away with a pair of loafers which I am so delighted with, I have ordered ano... See more
I spent quite a while trying on various style of boots, to find the boot that fitted me the best, the assistant was extremely patient with me and got me all the different styles to try on, eventually... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
35k reviews
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Drapers slippers at a discounted price…
Drapers slippers at a discounted price and quick delivery deal with confidence
21 October 2026
Easy peasy
Easy, saw the product online, paid for it and picked up in store. Staff excellent tried them on perfect. So easy.
21 October 2026
High quality
High quality, stylish, well designed and very comfortable shoes. I recently bought two pairs online which can be a bit hit and miss but I’m delighted with both pairs.
21 October 2026
Great service i bought a pair of ankle…
Great service i bought a pair of ankle boots for my wife she was pleased with the quailty but they were too big we returned them and got a refund without any problem thanks so much.
Steve & Viv
21 October 2026
Great Boots
Ordered online. Quick delivery . Lovely boots. Fit really well. Always buy my boots from Jones
21 October 2026
I’m delighted with my long brown boots
I’m delighted with my long brown boots. So stylish, and made to the usual high quality and standard. Jones the Bootmaker is by far my favourite shoe shop!
Delivered on time, although the box was bashed a bit.
20 October 2026
Lovely loafers good customer experience
24 October 2026
Great service from all the staff in the…
Great service from all the staff in the Horsham store, led by a very friendly & helpful manager, Pam, who creates a welcoming environment.
24 October 2026
Very friendly and excellent service…
Very friendly and excellent service form the Cirencester store
12 March 2026
Found what I was looking for in less…
Found what I was looking for in less than 1 minutes. Price was fair and quality very good
Service was excellent
17 October 2026
Very efficient delivery and friendly…
Very efficient delivery and friendly staff instore, ordered 2 pairs delivered to store
20 October 2026
Helpful staff.
I always find the shoes i want with the help of attentive staff.
Quality shoes and service.
24 October 2026
It was a great experience
It was a great experience. Even though the shop was extremely busy, I was approached for assistance within minutes. In no time, I found the pair of shoes I liked and proceeded to purchase them after trying them on. Meanwhile, I left my other bags to the side, and the lady who assisted me was wonderful; she clearly managed the shop effectively and immediately kept track of my bags. Thank you very much.Horsham
24 October 2026
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Disappointed initial order was last in…
Disappointed initial order was lostin post
This was ony discovered when i rang up to chase order progress . As this was the last item had to re-order alternative
19 October 2026
Reply from Jones Bootmaker
Dear Andrew,
Thank you for getting in touch and bringing this to our attention. I sincerely apologise for the disappointment caused by your initial order being lost in the post. I understand how frustrating this must have been, especially as it was the last item you needed.
We strive to ensure all orders arrive promptly and in perfect condition, so I’m sorry we let you down this time. Please rest assured we have taken steps to investigate what happened and prevent it from occurring again.
If there’s anything further I can assist you with regarding your re-ordered item or any other queries, please don’t hesitate to get in touch.
Thank you for your patience and understanding.
Kind regards,
Jones Bootmaker
I loved the look of the trainer
I loved the look of the trainer. They are stylish casual fashion footwear. Great colouring can be worn with anything. However they felt too snug so I’d say they come up small. I’ve had to order a size 9 when I’m usually an 8 or 7.5. Hope these fit as I really like them.
20 October 2026
Reply from Jones Bootmaker
Dear A Cambridge,
Thank you for your feedback and for choosing our trainers. We're delighted to hear you love the stylish look and great colouring! We understand that the sizing felt a bit snug.
If the new size doesn't fit as expected, please don't hesitate to reach out—we're here to help ensure you get the perfect fit.
Kind regards,
Jones Bootmaker
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