Jonic Reviews 

135
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gail writing here. Mike doesn't knit! I contacted Customer Services while we were away as our fitted sheet, purchased at the same time as our topper, did not seem quite big enough and so wouldn't tuc... See more

Rated 5 out of 5 stars

We dropped into the showroom and met Megan who ran through the options. We were finding our three year old foam mattress uncomfortable and decided on a Jonic 2000 spring mattress. Spoke to Andrew who... See more

Company replied

Rated 5 out of 5 stars

We purchased a two year old caravan with fixed single beds. The mattresses were awful, sagging uncomfortable and impossible to get a decent night’s sleep. After research we opted for Jonic and ordered... See more

Company replied

Rated 5 out of 5 stars

Brilliant. Ordered 16th April, delivered 1st May. Delivered 2 weeks earlier than stated timeframe. Two custom sized shallow (16cm) pocket sprung mattresses for our motorhome. The second order I’ve pl... See more

Company replied

Company details

  1. Manufacturer
  2. Bedding Shop
  3. Caravan Supply Shop
  4. Mattress Shop

Written by the company

At Jonic, we believe getting a good night's sleep on holiday is just as important as the holiday itself. For almost 20 years we have been handcrafting custom-made bedding, mattresses, and toppers for caravans and motorhomes. Our product line is designed to give you ultimate comfort so you can live life to the fullest. We take great pride in every aspect of our work, from our outstanding customer service to the craftsmanship of our skilled team, which is why we back our entire range with a 5-year guarantee.


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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No recent history of asking for reviews

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4.8

All reviews

(135)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot fault Jonic at all!

I cannot fault Jonic at all! An absolute delight to deal with, so professional yet friendly. I recently purchased some bedding from them which is fabulous, yet I had a small issue with one of the items. After a phone call and "yes" I could speak to a "real" person! Quickly and without going through a lenghty list of options or wait before being able to speak to someone. The problem was sorted, Jonic did exactly as they'd promised. So lovely to buy from a company whose customer service is second to none and whose products are not only brilliant but packaged with care also.

29 August 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Great service all round

Great service all round from order placement, personal call to amend order and the delivery ahead of promised date. Product beautifully presented and packaged. Mattress protector and fitted sheets look and fit great, just gonna sleep on them next. Well done all.

4 September 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Excellent service very helpful above…

Excellent service very helpful above and beyond and charlotte was so lovely and helpful and goods recieved on time beautiful packaging and a lovely card message personlised by charlotte wishing us lovely holidays in our swift - good quality products would highly recomend this company .......

20 September 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

The quality of the bedding provided is…

The quality of the bedding provided is excellent along with the service, we are very lucky to have such quality and people skills, thank you so much for dealing with our order so pleasantly and quickly. Many thanks Anne-Marie

8 September 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Customer Service

A very good company to deal with, good customer service, friendly and helpful. Would recommend to anyone any time.

Arnie.

9 September 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Think this must be one of the most…

Think this must be one of the most customer friendly businesses I’ve ever used not to mention great quality products

5 September 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Absolutely fantastic experience

Order mattress for our touring caravan, the mattress arrived on time and is absolutely superb, the staff at the factory are fantastic along with customer service, thank you Charlotte and Alison 👍

25 October 2022
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Mattress topper ordered at the start of the week and arrived on the Friday ready to use in our van at the weekend.

25 August 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Fantastic

Super communication, super helpful and most importantly super quality products 😁
Highly recommended

7 August 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Caravan mattress…

Needed a new caravan mattress old one was well and truly done . After lots of research decided on jonoic as i dont like doing internet stuff i used the phone number on their web site and got to talk to a human being great and easy service they sent me confirmation of size and shape of the mattress to check measurments which were spot on sent confirmation and 2 weeks later mattress was made and delivered and its fantastic very comfy i would highly recommend jonic easy and great service oh and fantastic comfy mattress 🙂🙂

14 July 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Excellent made to measure memory foam topper.

Fabulous service from Jonic. The 5cm depth topper was made to our measurements. For our motorhome. It has a zipped cashmere cover that can washed. It is giving us a much better sleep. Would highly recommend Jonic for quality and service and price.

13 July 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Great service

Great service, made custom sprung mattress plus fitted sheets.
Very helpful staff and quick delivery. Would definitely recommend.

10 July 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Jonic's customer care is exemplary

Jonic's customer care is exemplary, they contacted me personally to ensure they had the right make, model and year of my caravan to ensure the correct fitted sheet was manufactured and supplied. The fitted sheet quality is great and the delivery time was really quick. I would recommend Jonic to all the caravan fraternity.

6 July 2023
Unprompted review
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Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Well what can I say bought a new…

Well what can I say bought a new caravan, mattress was painful to sleep on, a couple on our site advised to try a mattress topper from Jonic, and it's was the best night's sleep we both had very comfortable, Customer Service was amazing very caring staff thanks everyone keep up the good work your amazing.

29 June 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Super fast and efficient service

Super fast and efficient service. Would thoroughly recommend.

1 June 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Very helpful and easy to deal with…

Very helpful and easy to deal with arrived on time, great quality and perfect fit of mattress

8 June 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Highly recommend Jonic for those who are undecided

Superb customer service from start to finish. I wanted a bespoke mattress for Roller Team moho island bed and having provided the drawing they manufactured and delivered within three weeks. Finished product looks great and oozes quality and will finally get to try it out in anger this week.

6 June 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Great customer service & experience.

Friendly, knowledgeable staff handled my initial enquiry and query very well. Website was easy to work through and place an order. Kept informed throughout the buying process.

28 April 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Jonic is a Company driven by Passionate People.

Jonic is a Company, driven by its Team, and is TOTALLY Customer Centric.

From my initial enquiry, using their on-line Business Model, it was simple to place my order.

On-going communication from Jonic, provided me with Manufacture and Delivery dates.

The Product Quality and Pricing model is spot on.

Their Bedding apparel is oh so comfy, and fits very well too.

Charlotte is the go-to Lady !!

Thank you again.

RG. Malibu Cathargo 640.

20 May 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

I love everything about this company

I love everything about this company, from the reasons why it came into being and the ethos that permeates throughout the company from top to bottom. the website was so easy to use as I required a new caravan mattress and lo and behold through the dropdown menus there was my make model brand of caravan, great choice of mattresses. rang / emailed customer service. Never had such a good response from charlotte and the team. They made my choice of mattress so much easier. No hard sell, I also purchased fitted mattress protector and fitted sheet. Mattress arrived in good time delivered direct to my caravan location and promptly fitted like a glove. So much better than the original fitted mattress. After a week of use I can say that I have never slept better on a caravan mattress.
Jonic, I can't thank you enough, great products, great service, great team...........thank you.........Andy R

22 May 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

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