I’m extremely impressed with Joo Casino! The site is easy to navigate, with a sleek design and a wide variety of games, including slots, table games, and live casino options. Withdrawals are fast, and... See more
Company replied
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See what reviewers are saying
I have been with Jo a while now,and………..Unfortunately I personally haven’t had a huge win,but with those runs of bad luck comes those good luck runs ,all worth it god games good service,never a drama... See more
Company replied
Biggest ripoffs ive come across, id give them minus 5 stars if i could, still got over $5000 of winnings in there that i cant get out and was won from my own money and none of their bonuses. The so ca... See more
I know I've done a couple reviews on Joo Casino. There are just too many good things to say about them.From their awesome customer service people, to the inviting atmosphere, and the warm bonuses, (I... See more
Company replied
Company details
Written by the company
Joo Casino has an extensive selection of over 2,500 games to keep you entertained. From slots to live dealer titles, there’s something for everyone, regardless of their preference. The quality and diversity of our games are thanks to our partnership with over 80 providers. Our list includes top names like Playson, Ainsworth, Mascot, BetSoft, Wazdan, NetEnt, Evoplay Entertainment, and Evolution. We also work with upcoming developers like SmartSoft, Zillion, IGTech, Igrosoft, Nucleus Gaming, TrueLab, and Pipa. After your first Joocasino login, you’re qualified to receive a welcome bonus. The offer includes a matched deposit bonus of up to €1,800 and 150 free spins spread through your first three transactions. However, the welcome bonus is only the tip of the iceberg; there are other generous offers you can claim on our platform. These include cash offers and bonus spins to enjoy some free rounds at exciting slot games. We also have a rewarding VIP program to honor our most loyal players. All you need to do is register on the platform, deposit, and choose your preferred game to play for real money. The payment methods on an online casino gambling site contribute to your overall experience. You can deposit and cash out using debit and credit cards like MasterCard or cryptocurrencies, including Bitcoin and Ethereum. Joo Casino has obtained a license from the jurisdiction of Curacao, which shows that it is a legal online gambling platform. Aside from a license, JooCasino takes extra precautions to ensure that your personal and financial details are safe. Our players are our top priority, and we do all that we can to ensure that your time on our gambling platform is pleasurable with 24/7 customer support. So, what are you waiting for? Visit joocasino.com, sign up, and you can enjoy some of the best online casino games. We have enough slots, poker rooms, and rewards to keep you glued to your screen.
Contact info
United States
- support@joocasino.com
- www.joocasino.com
3.9
Great
611 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Worst casino ever
I have played at this casino for a while now with a few disappointments whilst trying to withdraw but eventually the withdrawals went through , but of late every withdrawal I’ve made have been rejected! ( due to card option not working) not my fault! Live chat have requested I withdraw via bank transfer ( minimum $500) to which I’ve replied I’m only withdrawing $150 ( which is acceptable via card) they then reply with $500 minimum bank transfer! I explain not my fault your card options aren’t available! Long story short they disabled my account! This casino is corrupted & needs to be blacklisted ! & don’t wanna hear your crap excuses for not paying legitimate withdrawals.. live chat may as well be nonexistent!! No help whatsoever DONT WASTE YOUR TIME OR MONEY HERE
The reply is crap!! I have sent my banking details ( which they already have due to many withdrawals ) in 3 emails which I’m pretty sure they don’t get to them ( because they have disabled my account)when I look at The emails I have sent they have a red circle with a line though them! I can’t speak with live chat or email them because they’ve DISABLED MY ACCOUNT ! So how do I get my withdrawal????
20 January 2025
Unprompted review
Reply from Joo Casino
Thank you for reaching out and sharing your concerns. We completely understand your frustration regarding the issues you’ve experienced with your withdrawals. Please allow us to clarify the situation and provide a solution.
Your account has currently been temporarily disabled, but this is solely for the purpose of processing your withdrawal manually. Unfortunately, due to technical issues, withdrawals via your card have not been successful, and we deeply regret the inconvenience this has caused you. As a result, we’ve suggested the bank transfer option as an alternative. We understand that the minimum amount for a bank transfer may not align with your current withdrawal amount, and we’re truly sorry for any confusion this has caused.
If you’ve changed your mind and would like to use your winnings for further gameplay, please let us know, and we will reactivate your account immediately. Alternatively, if you prefer to wait for a resolution to withdraw your funds, we’re here to support you and ensure you receive your legitimate winnings. In this case, please provide us with your banking details, which we have requested via email, so we can proceed with the withdrawal manually.
We value you as a long-term player and greatly appreciate your loyalty. Our goal is to regain your trust and provide the service you deserve. Thank you for your patience as we work to address this issue. Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Hi Everyone
Hi Everyone.
I’m letting you know Please stay away Joo Casino .. This Website is a big Scam Because i my first withdrawal from three time deposited and they rejected five times..?? keep asking me to uploaded many different documents so many times.. Only Scams Business to do like this yea???..My withdrawal only $240 AUD?? Wowww what a disgusting way to run business yea??
13 January 2025
Unprompted review
Reply from Joo Casino
Thank you for your feedback, and we are sorry to hear about your experience. We understand your frustration regarding the withdrawal process. After reviewing your account, we can confirm that your withdrawal has been successfully processed.
Please note that account verification is a necessary step to ensure the security of all transactions and to comply with industry standards. We understand that this process can be frustrating, but it is essential for us to protect both our players and the casino.
If you have any further concerns or questions, please feel free to contact our support team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your understanding.
I am in awe of this casino
9 January 2025
Unprompted review
Reply from Joo Casino
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with us.
We can’t wait to welcome you back for even more exciting adventures and rewarding experiences.
Hi Everyone
Hi Everyone, I had signed up with Joo casino a week ago, and i had Verified my Documents by their System Website.I have played three times well come bonus deposited, My third time i was winning and made a withdrawal it
only $240 AUD. But their financial team rejected my Withdrawal three
Times..Joo casino is A Big Scammed I ever played online Please Stay way this Scammers business.. They will never let you withdraw ok!!!!
10 January 2025
Unprompted review
Reply from Joo Casino
Thank you for your feedback, and we’re truly sorry to hear about your negative experience. We understand how frustrating this must be for you. The reason your withdrawal was rejected is due to incomplete verification. At the moment, there are no documents uploaded in your account.
Document verification is an essential step in ensuring the security and integrity of all transactions, and we ask all players to complete this process to comply with regulations and protect both parties. Once your documents are submitted and verified, we will be able to process your withdrawal without any issues.
We encourage you to upload the required documents, and our team will be happy to assist you in completing the verification process. If you have any questions or need support, please don’t hesitate to reach out to us. We are here to help!
I love how user-friendly this casino is
I love how user-friendly this casino is! The intreface is clean and intuitive, making it easy to jump from one game to another
2 January 2025
Unprompted review
Reply from Joo Casino
Thank you so much for your fantastic review! We look forward to providing you with many more enjoyable gaming experiences.
A friend of mine won almost 20000$
A friend of mine won almost 20000$. when he wanted to cash out they refused to pay and blocked his user. They said he cheated.. DO NOT USE THIS CASINO
23 December 2024
Unprompted review
Reply from Joo Casino
We’re truly sorry to hear that your friend had such a negative experience. We understand how disappointing it must be to lose such a large win. We want to clarify that we always provide clear reasons for any cancellation of withdrawals or confiscation of winnings, as transparency and clarity in our relationship with players are very important to us. Please note that we operate strictly in accordance with our Terms and Conditions, which are in place to ensure a fair and secure environment for all players.
If your friend has any further questions or concerns, our support team is always available to provide assistance and clarify any misunderstandings. We are committed to resolving any issues and ensuring a fair and transparent experience for all our players.
An honest place to play with fast payouts
11 December 2024
Unprompted review
Reply from Joo Casino
Thank you so much for your kind words! If you have any further suggestions or requests, don’t hesitate to reach out.
Very fast loading games
Very fast loading games, I can easily access account👍
5 December 2024
Unprompted review
Reply from Joo Casino
Thank you for taking the time to share your positive experience! We are so glad to hear that you enjoyed your time with us. If you have any further comments or need assistance, feel free to reach out.
Joocasino.com playerreview
One of the Onlinecasinos where I like to play a lot. Many methods to deposit. Withdrawls in less than a day. The website overall is really solid. If you would ask me to play there, I would say: Yes, go for it!
2 December 2024
Unprompted review
Reply from Joo Casino
Thank you for taking the time to share your positive experience! We are so glad to hear that you enjoyed your time with us. If you have any further comments or need assistance, feel free to reach out.
I didn`t get bored
5 December 2024
Unprompted review
Reply from Joo Casino
Thank you for taking the time to share your positive experience! We are so glad to hear that you enjoyed your time with us. If you have any further comments or need assistance, feel free to reach out.
Payouts are fast and reliable
Payouts are fast and reliable, which is crucial for me
2 December 2024
Unprompted review
Reply from Joo Casino
Thank you for taking the time to share your positive experience. We look forward to providing you with many more enjoyable gaming experiences.
and withdrawals are quick
One of my favourite places to play games because everything works without any problems
28 November 2024
Unprompted review
Reply from Joo Casino
Thank you for taking the time to share your positive experience. We look forward to providing you with many more enjoyable gaming experiences.
My withdrawal requests get canceled
My withdrawal requests get canceled, even when my account is verified. Customer support is bad.
1 December 2024
Unprompted review
Reply from Joo Casino
Thank you for your feedback. We are truly sorry to hear that your withdrawal requests were canceled, even after your account was verified. We understand how frustrating this situation can be, and we want to assure you that all withdrawal cancellations are accompanied by an email that explains the reason behind the decision. This is part of our efforts to maintain transparency and communication with our players.
We also regret that your experience with customer support did not meet your expectations. Providing timely and helpful support is very important to us, and we will strive to improve in this area. We understand the importance of resolving issues quickly and effectively, and we are committed to ensuring that our customer support team can offer the assistance you need.
If you have not yet received an explanation for your canceled withdrawals, we kindly encourage you to reach out to our support team again, and we will do our best to provide you with the information you need and help resolve any outstanding issues. Thank you for your understanding, and we appreciate your feedback as it helps us improve our services.
Reply from Joo Casino
Vielen Dank für Ihre großartige Bewertung! Wir freuen uns sehr zu hören, dass Sie eine positive Erfahrung hatten! Wenn Sie weitere Anmerkungen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Reply from Joo Casino
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience!
If you have any further comments or need assistance, feel free to reach out.
Impressed with Joo Casino
I’m extremely impressed with Joo Casino! The site is easy to navigate, with a sleek design and a wide variety of games, including slots, table games, and live casino options. Withdrawals are fast, and the customer support team is responsive and friendly. I also love the generous bonuses and promotions that keep things exciting. Safe payment methods make me feel secure. Overall, a top-tier online casino experience—highly recommended! Five stars all the way!
8 August 2024
Unprompted review
Reply from Joo Casino
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience!
If you have any further comments or need assistance, feel free to reach out.
Best Casino
21 November 2024
Unprompted review
Reply from Joo Casino
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience!
If you have any further comments or need assistance, feel free to reach out.
Reply from Joo Casino
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience!
If you have any further comments or need assistance, feel free to reach out.
Great online Casino
I finally can Bet Higher bets and Stop the Slots again, that a big Advantage some Times. I Like that you can Pay via Paysafecard, Not just over Mifinity where you have to pay taxes.
There are a many different Games with also high rtp rate whats a good sign to Made a fex wins.
Would Love to See PayPal at the deposit Center, but thats the only Bad I can Tell about Joocasino.
21 November 2024
Unprompted review
Reply from Joo Casino
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience!
If you have any further comments or need assistance, feel free to reach out.
Super cool cassino!!
20 November 2024
Unprompted review
Reply from Joo Casino
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience!
If you have any further comments or need assistance, feel free to reach out.
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