Good for carrying because it is lightweight but just a rip off long term because standard items like a bumper bar needs to be bought separately. I bought a joolz aer and bassinet. The bumper bar of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not able to enter my promo code on time for a 10% discount. I tried to cancel the order (not allowed) and called seven times (no answer, no returned call after leaving a message, and no reply... See more
Company replied
We are in Australia and New Zealand and there is no option to ship internationally to us. I tried several times to contact the help service and never got any response. In the end I've had to order... See more
Joolz products are great!! However not giving a 5* bc there could be an improvement in their website with better detailed information about car seat compatibility. There are so many strollers and prod... See more
Company details
Written by the company
With initiatives like our Birth Forest, recyclable packaging, more sustainable materials, and products that will be used by many generations of families, we’re working to create a more wonderful world for parents and kids. We believe, every step counts.
Our promise for a better world
Written by the company
- One stroller, one tree
- Every Joolz on the street is a tree in one of our Birth Forests in Asia, Africa, Europe and South America. When you buy a stroller or buggy your tree joins hundreds of thousands of others in helping to make the world just a little bit greener.
- 10-Year transferable warranty
- We make the best strollers for parents, babies and the planet. That’s why our strollers and buggies are designed to last a lifetime. With our 10-Year transferable warranty you contribute to a better world for your child. And, it doesn’t end there. When selling or gifting your stroller to a new person, our warranty is transferable. This means that other families can enjoy your stroller too. Every step counts.
- Sustainable materials
- More sustainable materials, fabrics, and production processes are always in the works. Every day Joolz is working on new initiatives like our collection of strollers with fabrics created from recycled plastic bottles, organic cotton, and eco-friendly coatings.
- Reusable packaging
- Your Joolz stroller packaging is more than just a box. We’ve printed a cute design on the cardboard for you to cut out and turn into a room decoration for your little one’s room. Reusable, recyclable, and lots of fun!
Contact info
Distelweg 89, 1031HD, Amsterdam, Netherlands
- +31206304887
- info@joolz.com
- www.joolz.com
Joolz Strollers & Accessories
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Outstanding Customer Service
I accidentally put the wrong shipping address on a stroller I had purchased through the Joolz website. After seeing that Fedex was unable to deliver to what turned out to be a unattended building, I was unsuccessful contacting Fedex to provide the correct delivery address and reached out to Joolz instead. The Joolz customer service team was able to intercept the stroller when it got returned to their warehouse and corrected the shipping address. The stroller was delivered 2 days after the intended recipient, a precious baby boy, was born. Thanks for going above and beyond to provide a smooth and timely resolution.
14 May 2025
Unprompted review
Reply from Joolz
We're so glad we could step in, correct the address, and ensure the stroller arrived promptly after the baby's birth. We appreciate you letting us know about your experience!
The Hub2 is not up to par
Wanted to leave a review on the Joolz website for the HUB2 but wasn't able to so I'll do it here. We like the compactness and the one hand closing feature is the best but overall we are quite disappointed with how our experience turned out these last two months. Why? The front wheels don't look into place and this is really that type of urban cot that needs a VERY flat and smooth surface to ride on. When I say flat, I mean flat. If your city has cobble stones or slightly uneven sidewalks you really need larger and more comfortable wheels and better suspension than this Hub2 has to offer. Further more, very annoying, there seems to be a design or productions flaw in all the sun canopies on the cots. They constantly jump backwards and never, and I mean never stay in place for more than a minute or so, even on relatively flat surfaces. All in all, this is NOT the hybrid model we were all hoping for. The wheels on the Joolz Aer are way better for example and the comfort on a joolz geo or day is also way better. So kind piece of advice, don't make the mistake we made. Go for one large geo or day and one small carry model like the Aer. This hub doesn't cut it, unfortunately. Really hope they design some aftermarket wheels for this model and find a workaround for the suncanopy on the cot that really isn't worth a good review. Sorry Joolz, we expected bettr from this A Brand
29 May 2025
Unprompted review
Reply from Joolz
We appreciate you taking the time to share your experience with the HUB2. We understand your disappointment with its performance on uneven surfaces and the sun canopy's functionality. We'll share this feedback with our product development team for future improvements. We value your insights as we strive to create products that meet the needs of all parents! We wish you many happy strolls, best regards Team Joolz
Stands by its warranty
I had an issue with my wheels a few days before an international trip. It was under warranty, they rushed the replacement process and I did receive the wheels literally just in time for my trip, so I really appreciate how well the service team handled this situation.
You guys are awesome, and I keep recommending your product to all new parents that I meet.
15 May 2025
Unprompted review
Reply from Joolz
We're so glad the service team could resolve the wheel issue before your trip! We appreciate you recommending our products to new parents.
Reply from Joolz
Dear Hannah,
We're very sorry to hear that you received the wrong item, our sincere apologies for the inconvenience caused.
To help us resolve this as quickly as possible, could you please send us a photo of what you received?
Once we have this information, we’ll arrange the correct item to be sent to you and provide return instructions for the incorrect one, if necessary.
Thank you in advance.
Kind Regards,
Team Joolz
Bag true to size
Bag true to size, inside very spacious, bigger than it looked on the picture.
24 May 2025
Reply from Joolz
We're happy to hear that the bag's size and spaciousness exceeded your expectations. Thanks for your positive feedback!
I ordered a bumper bar never got a…
I ordered a bumper bar never got a confirmation email I have tried to ring them no answer I have it paid money gone out of my account still no word back is this a scam , I’m really disappointed I have sent emails asking about it too no reply from them
23 May 2025
Unprompted review
Reply from Joolz
Dear Marina,
Thank you for your message.
We’re very sorry to hear about your experience and completely understand your frustration. Our team is currently experiencing a high volume of messages, which may have caused a delay in communication, and for that, we sincerely apologize. I see you order has already been shipped and the expected delivery date for this is 2nd of June.
Again our apologies for the inconvenience.
Kind Regards,
Team Joolz
Service is a joke
Nothing bad to say about the product, but don’t buy from the website.
Service is non existent, with the stiff old processes from a decade ago.
They couldn’t even provide an invoice. In order to do it they demanded I return the stroller and buy it again.
If you need to buy something from them, use a serious retailer.
1 May 2025
Unprompted review
Reply from Joolz
Dear,
Thank you for your message.
We’re truly sorry to hear that your experience with our service did not meet your expectations, especially when it comes to something as important as invoicing. Please know that your feedback has been shared internally, and we are actively working on improving these procedures to better serve our customers in the future.
Kind Regards,
Team Joolz.
I reached out the joolz team and I…
I reached out the joolz team and I never received a response
19 May 2025
Reply from Joolz
Dear,
Thank you for your message. We’re very sorry to hear that you reached out to us and didn’t receive a response on time. Our apologies for this. I see that your order has been delivered in the meanwhile.
Kind Regards,
Team Joolz
The website was easy to navigate
The website was easy to navigate. I found what I was looking for easily. The checkout was smooth and also the creation of the user account so I can track my orders.
16 May 2025
Reply from Joolz
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Joolz. Your satisfaction means the world to us, and your feedback motivates us tp continue delivering quality and care in everything we do. If you ever have any questions, need assistance, or just want to share more of your thoughts, don’t hesitate to reach out. We’re always here for you!
Fantastic stroller
A fantastic stroller – easy to handle and perfect for long, lovely walks with my baby!
16 May 2025
Unprompted review
Reply from Joolz
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Joolz. Your satisfaction means the world to us, and your feedback motivates us tp continue delivering quality and care in everything we do. If you ever have any questions, need assistance, or just want to share more of your thoughts, don’t hesitate to reach out. We’re always here for you!
outstanding customer experience through…
outstanding customer experience through the communications. We had no issue getting parts replaced even few years after purchase.
16 May 2025
Unprompted review
Reply from Joolz
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Joolz. Your satisfaction means the world to us, and your feedback motivates us tp continue delivering quality and care in everything we do. If you ever have any questions, need assistance, or just want to share more of your thoughts, don’t hesitate to reach out. We’re always here for you!
Most importante thing you should know…
Most importante thing you should know is youll never be alone with joolz. Top quality products with a trust full warranty is more than i could ever expect. Also on top of this, its the customer experience, its warm and always there for you and no, it isnt only for the trolley its for any joolz Brand articule you can buy. For me, im defenitely going to keep buying joolz products for all of my kids! Great work guys!
15 May 2025
Unprompted review
Reply from Joolz
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Joolz. Your satisfaction means the world to us, and your feedback motivates us tp continue delivering quality and care in everything we do. If you ever have any questions, need assistance, or just want to share more of your thoughts, don’t hesitate to reach out. We’re always here for you! Team Joolz
Issue to cancel an order
I made a purchase on the website, but shortly after, I requested to cancel the order. Unfortunately, I have yet to receive any response. I won't be able to receive the item as I will be out of the country, and no one is available to collect it on my behalf. I really need to cancel my order.
14 May 2025
Reply from Joolz
Hi Andrea,
Thank you for your message. We’re happy to confirm that your order has already been successfully cancelled.
We’re sorry for the delay in communication and any inconvenience this may have caused.
Kind Regards,
Team Joolz
Very helpful and cooperative.
Very helpful and cooperative.
Respond fast to my request and was very friendly.
14 May 2025
Unprompted review
Reply from Joolz
Thank you so much for sharing your positive experience! We are here to help! Team Joolz
I contacted Joolz to chase my order as…
I contacted Joolz to chase my order as it says 5 working days and I need it for a flight. No reply to that email at all. If you try to call the answer machine isn’t in English so impossible to understand! This isn’t cheap and I order due the estimated delivery!
13 May 2025
Unprompted review
Reply from Joolz
Hi Marta, thank you very much for taking the time to write a review. I saw that you had already received a reply to your e-mail a week ago and I am happy that your order has been delivered in the meantime. Have fun with your new Aer+ and enjoy the ride :-)
Reply from Joolz
Thank you so much for sharing your positive experience! We are here to help! Team Joolz
Received items seem of good quality
We haven't used the items yet but they seem of good quality. However, the delivery wasn't great. The courier company didn't knock or ring the bell and they said we weren't home when we were home all day.
12 May 2025
Unprompted review
Reply from Joolz
We appreciate your feedback and are glad the items seem of good quality. We're sorry to hear about the delivery experience. We'll look into this with the courier company. Thanks for bringing this to our attention.
Reply from Joolz
We're happy to hear that you find our product light, classy, and durable. Thanks for your positive feedback!
broken canopy
I reached out to Joolz CS because the canopy of my stroller was broken. They responded quickly and gladly ordered a replacement part for me. Great customer service—helpful, efficient, and hassle-free!
29 April 2025
Unprompted review
Reply from Joolz
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Joolz. Your satisfaction means the world to us, and your feedback motivates us tp continue delivering quality and care in everything we do. If you ever have any questions, need assistance, or just want to share more of your thoughts, don’t hesitate to reach out. We’re always here for you! Team Joolz
Good site
Good site - although the delivery from DHL was a bit confusing because I never received a confirmation and needed to be following it every day.
27 April 2025
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